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Firefox process runs after close for more than five minutes.

Posted

I'm seeing this on a lot of Windows Vista and 7 computers. I close Firefox (with the X in the top right) but the firefox.exe process continues to run for 5+ minutes and if I try to start it again, I get the "Firefox is already running" message. Sometimes if I wait long enough, I get a FF crash.

Is there an easy way to post the crash logs from various computers?

Firefox also seems to take a long time to open websites (Chrome and IE work fine).

All of these computers have been scanned for infections with: Malwarebytes, Sophos, NOD32, ADWcleaner and JRT.

Some of them already had FF 43 on them, some are new installs of 44.

What I've tried so far: 1)Uninstalled Firefox, removed all folders and Mozilla entries in HKCU and HKLM and reinstalled - no change. 2)Updated video drivers to latest versions - no change. 3)Checked permissions on Profile Folder - these were correct. 3)Ran an in-place upgrade or repair install - this seems to fix the problem.

I'm hoping there's an easier fix for this than an in-place upgrade. Any suggestions would be greatly appreciated.


Thanks for any help?

I'm seeing this on a lot of Windows Vista and 7 computers. I close Firefox (with the X in the top right) but the firefox.exe process continues to run for 5+ minutes and if I try to start it again, I get the "Firefox is already running" message. Sometimes if I wait long enough, I get a FF crash. Is there an easy way to post the crash logs from various computers? Firefox also seems to take a long time to open websites (Chrome and IE work fine). All of these computers have been scanned for infections with: Malwarebytes, Sophos, NOD32, ADWcleaner and JRT. Some of them already had FF 43 on them, some are new installs of 44. What I've tried so far: 1)Uninstalled Firefox, removed all folders and Mozilla entries in HKCU and HKLM and reinstalled - no change. 2)Updated video drivers to latest versions - no change. 3)Checked permissions on Profile Folder - these were correct. 3)Ran an in-place upgrade or repair install - this seems to fix the problem. I'm hoping there's an easier fix for this than an in-place upgrade. Any suggestions would be greatly appreciated. Thanks for any help?

Additional System Details

Installed Plug-ins

  • ActiveTouch General Plugin Container Version 105
  • Camera Control Class, version: 1.0.0.8111.
  • Citrix Online App Detector Plugin
  • Foxit Reader Plug-In For Firefox and Netscape
  • GEPlugin
  • Version 4.0.1.13525
  • Google Talk Plugin Video Accelerator version:0.1.44.29
  • Google Update
  • NPRuntime Script Plug-in Library for Java(TM) Deploy
  • Next Generation Java Plug-in 11.51.2 for Mozilla browsers
  • Office Authorization plug-in for NPAPI browsers
  • The plug-in allows you to open and edit files using Microsoft Office applications
  • DRM Netscape Network Object
  • DRM Store Netscape Plugin
  • Package Installer & Install Conduit
  • The QuickTime Plugin allows you to view a wide variety of multimedia content in Web pages. For more information, visit the QuickTime Web site.
  • 6.0.12.448
  • RealPlayer(tm) LiveConnect-Enabled Plug-In
  • Saba Meeting application launcher plugin
  • Shockwave Flash 20.0 r0
  • 5.1.40728.0
  • TRENDnet Cloud Control, version: 1.0.1.2123.
  • VLC media player Web Plugin 2.1.3
  • Npdsplay dll
  • Windows Presentation Foundation (WPF) plug-in for Mozilla browsers
  • thinkorswim loader
  • thinkDesktop configuration loader

Application

  • User Agent: Mozilla/5.0 (Windows NT 5.1; rv:43.0) Gecko/20100101 Firefox/43.0

More Information

Question owner

I tried creating an entirely new Windows profile, but the problem exists in the new profile as well.

I also did an SFC /scannow with now change, and I've tried disabling HW acceleration.

I really need a fix for this. Surely I'm not the only one having the problem.

I tried creating an entirely new Windows profile, but the problem exists in the new profile as well. I also did an SFC /scannow with now change, and I've tried disabling HW acceleration. I really need a fix for this. Surely I'm not the only one having the problem.
user1312655 0 solutions 15 answers

You asked, "Are there instructions on deciphering crash logs?"

I tried googling some of the titles (signatures) of your crash reports, for example "Firefox 44.0 Crash Report [@ shutdownhang | WaitForSingleObjectEx | WaitForSingleObject | PR_WaitCondVar | nsThread::ProcessNextEvent | NS_ProcessNextEvent | nsThread::Shutdown ] ." When you do this, Google will find pages such as "2015-10-01 Firefox 44.0a1 on Windows 8 Top Crash Report" https://crash-analysis.mozilla.com/rkaiser/2015-10-01/2015-10-01.firefox.44.0a1.win8.topcrash.html . On these pages, you can search for your exact crash report and find information on it, for example which bug is responsible for it. I haven't found any useful information on the particular crash signature above, so far. I'll do some more searching tomorrow. Keep in mind that I'm a total amateur at this. I'm not sure how helpful this actually is. At least it's something we can do.

You asked, "Are there instructions on deciphering crash logs?" I tried googling some of the titles (signatures) of your crash reports, for example "Firefox 44.0 Crash Report [@ shutdownhang | WaitForSingleObjectEx | WaitForSingleObject | PR_WaitCondVar | nsThread::ProcessNextEvent | NS_ProcessNextEvent | nsThread::Shutdown ] ." When you do this, Google will find pages such as "2015-10-01 Firefox 44.0a1 on Windows 8 Top Crash Report" https://crash-analysis.mozilla.com/rkaiser/2015-10-01/2015-10-01.firefox.44.0a1.win8.topcrash.html . On these pages, you can search for your exact crash report and find information on it, for example which bug is responsible for it. I haven't found any useful information on the particular crash signature above, so far. I'll do some more searching tomorrow. Keep in mind that I'm a total amateur at this. I'm not sure how helpful this actually is. At least it's something we can do.

Modified by user1312655

cor-el
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17479 solutions 157955 answers

Helpful Reply

You can click a crash report item on the about:crashes page to go to the Mozilla Crash Reports website. *https://crash-stats.mozilla.com/ If you can't open Firefox, see: *http://kb.mozillazine.org/Mozilla_Crash_Reporter#Location_of_crash_reports *http://kb.mozillazine.org/Mozilla_Crash_Reporter#Viewing_crash_reports *https://developer.mozilla.org/How_to_get_a_stacktrace_for_a_bug_report

Question owner

Well, I can add yet another Windows 7 computer to the list of computers affected (that's five Windows 7 and three Vista).

Hopefully someone has an idea how to fix this.

Well, I can add yet another Windows 7 computer to the list of computers affected (that's five Windows 7 and three Vista). Hopefully someone has an idea how to fix this.

Question owner

I have improved stability and speed a bit by disabling both DNS Client and DHCP client services (which forces me to use a static IP address) on a Windows 7 PC. At this point pages are loading within 3 to 5 seconds (still slower than Chrome but better than the 15 to 60 seconds it was taking). I don't seem to be getting crash reporter every time I exit now, but the process still takes 30 seconds to 2 minutes to stop after I close Firefox.

I have improved stability and speed a bit by disabling both DNS Client and DHCP client services (which forces me to use a static IP address) on a Windows 7 PC. At this point pages are loading within 3 to 5 seconds (still slower than Chrome but better than the 15 to 60 seconds it was taking). I don't seem to be getting crash reporter every time I exit now, but the process still takes 30 seconds to 2 minutes to stop after I close Firefox.
iHelloKitty 0 solutions 1 answers

brundleflyguy said

I'm seeing this on a lot of Windows Vista and 7 computers. I close Firefox (with the X in the top right) but the firefox.exe process continues to run for 5+ minutes and if I try to start it again, I get the "Firefox is already running" message. Sometimes if I wait long enough, I get a FF crash. Is there an easy way to post the crash logs from various computers? Firefox also seems to take a long time to open websites (Chrome and IE work fine). All of these computers have been scanned for infections with: Malwarebytes, Sophos, NOD32, ADWcleaner and JRT. Some of them already had FF 43 on them, some are new installs of 44. What I've tried so far: 1)Uninstalled Firefox, removed all folders and Mozilla entries in HKCU and HKLM and reinstalled - no change. 2)Updated video drivers to latest versions - no change. 3)Checked permissions on Profile Folder - these were correct. 3)Ran an in-place upgrade or repair install - this seems to fix the problem. I'm hoping there's an easier fix for this than an in-place upgrade. Any suggestions would be greatly appreciated. Thanks for any help?
''brundleflyguy [[#question-1107092|said]]'' <blockquote> I'm seeing this on a lot of Windows Vista and 7 computers. I close Firefox (with the X in the top right) but the firefox.exe process continues to run for 5+ minutes and if I try to start it again, I get the "Firefox is already running" message. Sometimes if I wait long enough, I get a FF crash. Is there an easy way to post the crash logs from various computers? Firefox also seems to take a long time to open websites (Chrome and IE work fine). All of these computers have been scanned for infections with: Malwarebytes, Sophos, NOD32, ADWcleaner and JRT. Some of them already had FF 43 on them, some are new installs of 44. What I've tried so far: 1)Uninstalled Firefox, removed all folders and Mozilla entries in HKCU and HKLM and reinstalled - no change. 2)Updated video drivers to latest versions - no change. 3)Checked permissions on Profile Folder - these were correct. 3)Ran an in-place upgrade or repair install - this seems to fix the problem. I'm hoping there's an easier fix for this than an in-place upgrade. Any suggestions would be greatly appreciated. Thanks for any help? </blockquote>