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I am trying to create a sync account via "Sign Into Sync"/"Create Account" menu links, but keep getting an error that an internet connection is required

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Also tried via your website but got a "Server Not Found" error.

All Replies (3)

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Hi susangmo, Thank you for reporting this. I understand that when you try to create a sync account that there is a connection error, I am happy to help troubleshoot.

  1. Please open up the webpage to the sign up for an account
  2. Then click non Tools > Web Developer > Network
  3. Then please try to sign up for the account, wait for the error and take a screenshot of the whole page/Network tool.

Please see How do I create a screenshot of my problem?

Once you've done this, attach the saved screenshot file to your forum post by clicking the Browse... button below the Post your reply box. This will help us to visualize the problem.

Thank you!

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susangmo said

Also tried via your website but got a "Server Not Found" error.

Hello! Are you able to access this page https://accounts.firefox.com/ if you open a new tab in your browser?

Please let us know, thanks!

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Vlad Filippov said

susangmo said
Also tried via your website but got a "Server Not Found" error.

Hello! Are you able to access this page https://accounts.firefox.com/ if you open a new tab in your browser?

Please let us know, thanks!

Sorry I posted the wrong link, are you able to open https://api.accounts.firefox.com/ ?

You should get something like this in the tab:

``` {

 "version": "1.53.1",
 "commit": "aa7d2d2486d0ab850189c18a6eebbf9c32445925",
 "source": "https://github.com/mozilla/fxa-auth-server.git"

} ```