Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

can't load pages and crash on shutdown

  • 3 replies
  • 2 have this problem
  • 143 views
  • Last reply by philipp

more options

Today my Firefox crashed and after having tried to uninstall, restart and reinstall as well as start in safety mode I still haven't been able to open the browser. When I start it all my settings are gone after the uninstall but if I do a random search it keeps working but nothing is loading. When I then try to close the Firefox browser it crashes. It doesn't even send me a cras report of what has happened. After restarting the the browser and opening crash report from the menu:

AdapterDeviceID: 0x1180 AdapterDriverVersion: 9.18.13.3221 AdapterSubsysID: 00000000 AdapterVendorID: 0x10de Add-ons: %7B972ce4c6-7e08-4474-a285-3208198ce6fd%7D:44.0 AvailablePageFile: 29549187072 AvailablePhysicalMemory: 29923917824 AvailableVirtualMemory: 3859582976 BIOS_Manufacturer: American Megatrends Inc. BlockedDllList: BreakpadReserveAddress: 45481984 BreakpadReserveSize: 67108864 BuildID: 20160123151951 CrashTime: 1453909421 EMCheckCompatibility: true Email: [removed] FramePoisonBase: 00000000f0de0000 FramePoisonSize: 65536 InstallTime: 1453907821 Notes: AdapterVendorID: 0x10de, AdapterDeviceID: 0x1180, AdapterSubsysID: 00000000, AdapterDriverVersion: 9.18.13.3221 DWrite? DWrite+ D2D1.1? D2D1.1+ D2D? D2D1.1V? D2D1.1V+ D2D+ ProductID: {ec8030f7-c20a-464f-9b0e-13a3a9e97384} ProductName: Firefox ReleaseChannel: release SafeMode: 0 StartupTime: 1453909420 SystemMemoryUsePercentage: 12 TelemetryEnvironment: {"build":{"applicationId":"{ec8030f7-c20a-464f-9b0e-13a3a9e97384}","applicationName":"Firefox","architecture":"x86","buildId":"20160123151951","version":"44.0","vendor":"Mozilla","platformVersion":"44.0","xpcomAbi":"x86-msvc","hotfixVersion":null},"partner":{"distributionId":null,"distributionVersion":null,"partnerId":null,"distributor":null,"distributorChannel":null,"partnerNames":[]},"system":{"memoryMB":32712,"virtualMaxMB":4096,"cpu":{"count":8,"cores":4,"vendor":"GenuineIntel","family":6,"model":58,"stepping":9,"l2cacheKB":256,"l3cacheKB":8192,"speedMHz":3518,"extensions":["hasMMX","hasSSE","hasSSE2","hasSSE3","hasSSSE3","hasSSE4_1","hasSSE4_2"]},"os":{"name":"Windows_NT","version":"6.1","locale":"sv-SE","servicePackMajor":1,"servicePackMinor":0,"installYear":2013},"hdd":{"profile":{"model":"Samsung SSD 840 PRO","revision":"DXM0"},"binary":{"model":"Samsung SSD 840 PRO","revision":"DXM0"},"system":{"model":"Samsung SSD 840 PRO","revision":"DXM0"}},"gfx":{"D2DEnabled":true,"DWriteEnabled":true,"adapters":[{"description":"NVIDIA GeForce GTX 680","vendorID":"0x10de","deviceID":"0x1180","subsysID":"00000000","RAM":2048,"driver":"nvd3dumx,nvwgf2umx,nvwgf2umx nvd3dum,nvwgf2um,nvwgf2um","driverVersion":"9.18.13.3221","driverDate":"12-19-2013","GPUActive":true}],"monitors":[{"screenWidth":1920,"screenHeight":1080,"refreshRate":60,"pseudoDisplay":false}],"features":{"compositor":"none","d3d11":{"status":"available","version":45056,"warp":false,"textureSharing":true,"blacklisted":false},"d2d":{"status":"available","version":"1.1"}}},"isWow64":true},"settings":{"blocklistEnabled":true,"e10sEnabled":false,"telemetryEnabled":false,"isInOptoutSample":false,"locale":"sv-SE","update":{"channel":"release","enabled":true,"autoDownload":true},"userPrefs":{"browser.cache.disk.capacity":358400,"browser.newtabpage.enhanced":true},"addonCompatibilityCheckEnabled":true,"isDefaultBrowser":true},"profile":{"creationDate":16827,"resetDate":16827},"addons":{"activeAddons":{},"theme":{"id":"{972ce4c6-7e08-4474-a285-3208198ce6fd}","blocklisted":false,"description":"Standardtemat.","name":"Standard","userDisabled":false,"appDisabled":false,"version":"44.0","scope":4,"foreignInstall":false,"hasBinaryComponents":false,"installDay":16827,"updateDay":16827},"activePlugins":[{"name":"Adobe Acrobat","version":"15.10.20056.36345","description":"Adobe PDF Plug-In For Firefox and Netscape 15.10.20056","blocklisted":false,"disabled":false,"clicktoplay":true,"mimeTypes":["application/pdf","application/vnd.adobe.pdfxml","application/vnd.adobe.x-mars","application/vnd.fdf","application/vnd.adobe.xfdf","application/vnd.adobe.xdp+xml","application/vnd.adobe.xfd+xml"],"updateDay":16787},{"name":"RocketLife Secure Plug-In Layer","version":"1.0.5.0","description":"A component of your photo software powered by RocketLife","blocklisted":false,"disabled":false,"clicktoplay":true,"mimeTypes":["application/x-rocketlife-plugin"],"updateDay":15007},{"name":"RealPlayer Version Plugin","version":"6.0.12.448","description":"6.0.12.448","blocklisted":false,"disabled":false,"clicktoplay":true,"mimeTypes":["application/vnd.rn-realplayer-javascript"],"updateDay":14491},{"name":"RealPlayer(tm) G2 LiveConnect-Enabled Plug-In (32-bit) ","version":"6.0.12.448","description":"RealPlayer(tm) LiveConnect-Enabled Plug-In","blocklisted":false,"disabled":false,"clicktoplay":true,"mimeTypes":["audio/x-pn-realaudio-plugin"],"updateDay":14491},{"name":"NVIDIA 3D Vision","version":"7.17.13.3221","description":"NVIDIA 3D Vision plugin for Mozilla browsers","blocklisted":false,"disabled":false,"clicktoplay":true,"mimeTypes":["image/jps","image/pns","image/mpo"],"updateDay":16058},{"name":"NVIDIA 3D VISION","version":"7.17.13.3221","description":"NVIDIA 3D Vision Streaming plugin for Mozilla browsers","blocklisted":false,"disabled":false,"clicktoplay":true,"mimeTypes":["application/mozilla-3dv-streaming-plugin"],"updateDay":16058},{"name":"Microsoft Office 2013","version":"15.0.4420.1017","description":"The plugin allows you to have a better experience with Microsoft SharePoint","blocklisted":false,"disabled":false,"clicktoplay":true,"mimeTypes":["application/x-sharepoint","application/x-sharepoint-uc"],"updateDay":15614},{"name":"Intel® Identity Protection Technology","version":"2.1.42.0","description":"Intel web components for Intel® Identity Protection Technology","blocklisted":false,"disabled":false,"clicktoplay":true,"mimeTypes":["application/x-vnd-intel-webapi-ipt-2.1.42"],"updateDay":15497},{"name":"Intel® Identity Protection Technology","version":"2.1.42.0","description":"Intel web components updater - Installs and updates the Intel web components","blocklisted":false,"disabled":false,"clicktoplay":true,"mimeTypes":["application/x-vnd-intel-webapi-updater"],"updateDay":15497},{"name":"Nexus Personal","version":"5.1.4.3","description":"","blocklisted":false,"disabled":false,"clicktoplay":false,"mimeTypes":["application/x-personal-regutil","application/x-personal-version","application/x-personal-webadmin","application/x-personal-authentication","application/x-personal-signer2"],"updateDay":16169},{"name":"iTunes Application Detector","version":"1.0.1.1","description":"iTunes Detector Plug-in","blocklisted":false,"disabled":false,"clicktoplay":true,"mimeTypes":["application/itunes-plugin"],"updateDay":16722},{"name":"Shockwave Flash","version":"20.0.0.267","description":"Shockwave Flash 20.0 r0","blocklisted":false,"disabled":false,"clicktoplay":false,"mimeTypes":["application/x-shockwave-flash","application/futuresplash"],"updateDay":16809},{"name":"Uplayer","version":"1.0.0.33","description":"Universal Media Player","blocklisted":false,"disabled":false,"clicktoplay":true,"mimeTypes":["application/x-uplayer"],"updateDay":16625}],"activeGMPlugins":{"gmp-gmpopenh264":{"version":"1.5.3","userDisabled":false,"applyBackgroundUpdates":1},"gmp-eme-adobe":{"version":"15","userDisabled":false,"applyBackgroundUpdates":1}},"activeExperiment":{},"persona":null}} Theme: classic/1.0 Throttleable: 1 TotalPageFile: 34299351040 TotalPhysicalMemory: 34301235200 TotalVirtualMemory: 4294836224 URL: Vendor: Mozilla Version: 44.0 Winsock_LSP: MSAFD Tcpip [TCP/IP] : 2 : 1 : %SystemRoot%\system32\mswsock.dll

MSAFD Tcpip [UDP/IP] : 2 : 2 :  
MSAFD Tcpip [RAW/IP] : 2 : 3 : %SystemRoot%\system32\mswsock.dll 
MSAFD Tcpip [TCP/IPv6] : 2 : 1 :  
MSAFD Tcpip [UDP/IPv6] : 2 : 2 : %SystemRoot%\system32\mswsock.dll 
MSAFD Tcpip [RAW/IPv6] : 2 : 3 :  
RSVP TCPv6-tjänstprovider : 2 : 1 : %SystemRoot%\system32\mswsock.dll 
RSVP TCP-tjänstprovider : 2 : 1 :  
RSVP UDPv6-tjänstprovider : 2 : 2 : %SystemRoot%\system32\mswsock.dll 
RSVP UDP-tjänstprovider : 2 : 2 :  
MSAFD RfComm [Bluetooth] : 2 : 1 : %SystemRoot%\system32\mswsock.dll

useragent_locale: sv-SE

Den här rapporten innehåller också teknisk information om programförhållandena vid kraschen.

I cannot make sense of this.

edit: removed personal information for your protection. (philipp)

Modified by philipp

Chosen solution

hi, can you please see if uninstalling firefox 44 first and then installing the 64bit version from https://www.mozilla.org/en-US/firefox/all/ does solve this issue for you?

Read this answer in context 👍 0

All Replies (3)

more options

Chosen Solution

hi, can you please see if uninstalling firefox 44 first and then installing the 64bit version from https://www.mozilla.org/en-US/firefox/all/ does solve this issue for you?

more options

Thank u so much

more options

thanks, the crash report that you have referenced in your initial question doesn't seem to have gone through to mozilla's servers. can you type "about:crashes" into the address bar of the (now hopefully working) firefox, see if there are recent crashes not starting with "bp-", click on them and copy/paste their id in here as well...? maybe this would help us getting to the cause of this nasty issue. thank you!