Search Support

Firefox crashes

  • 4 replies
  • 2 have this problem
  • 19 views
  • Last reply by FredMcD

more options

Firefox seems to randomly crash, mostly when navigating from one page to another. I've re-started my computer, but I don't know what else to do to stop this. It's been happening for over a week now and very frustrating!

All Replies (4)

more options

hi Sheribell64, please first refresh firefox and then update it to the latest version: Refresh Firefox - reset add-ons and settings Update Firefox to the latest release

more options

If the above doesn't help,

In the address bar, type about:crashes<enter>. Note: If any reports do not have BP in front of the numbers/letters, click it to submit them.

The crash report is several pages of data. We need the report numbers to see the whole report.

Using your mouse, mark the most resent 7 - 10 crash reports, and copy them. Now go to the reply box below and paste them in.

aboutcrashesFx29
more options

bp-a395cebf-5295-4aa5-9781-ff60f2160129 1/29/2016 9:09 AM bp-77c5af62-c36d-475d-803b-d8d962160128 1/28/2016 5:31 PM bp-8b559121-50b7-4d3f-a825-0d4e42160128 1/28/2016 11:32 AM bp-e99e9fed-1460-45ac-8367-946252160127 1/27/2016 9:15 AM bp-37192d04-405c-46dd-9045-4f5302160127 1/27/2016 9:03 AM bp-ee93ab19-912d-4107-971f-c78b42160127 1/26/2016 9:32 PM bp-16451a15-6eee-45eb-a795-22f062160126 1/26/2016 3:28 PM bp-92290734-918a-4db7-89ad-8e0942160125 1/25/2016 4:58 PM bp-434513c2-b62f-4d02-99f2-212f72160123 1/23/2016 11:06 AM a1515bb2-629e-4bdf-a7ae-db40ef200696 12/31/2015 12:42 PM

more options

Product Firefox Version 38.0.1 Build ID 20150513174244 Release Channel release OS Windows NT OS Version 6.1.7601 Service Pack 1

bp-8b559121-50b7-4d3f-a825-0d4e42160128

Signature js::ObjectGroup::maybeSweep

This is for Sumo's Related Bugs 1112741 NEW --- crash in js::types::TypeObject::maybeSweep(js::types::AutoClearTypeInferenceStateOnOOM*) ++++++++++++++++++++++++++++++++++++++++++++++++++ Product Firefox Version 43.0.1 Build ID 20151216175450 Release Channel release OS Windows NT OS Version 6.1.7601 Service Pack 1

bp-77c5af62-c36d-475d-803b-d8d962160128

Signature nsCycleCollector::ScanWhiteNodes

lpxpcom.dll = LastPass

Nvwgf2um.dll = NVIDIA Compatible D3D10 Driver = NVIDIA Corporation +++++++++++++++++++++++++++++++++++++++++++++++++++ bp-a395cebf-5295-4aa5-9781-ff60f2160129

Signature js::ObjectGroup::traceChildren

lpxpcom.dll = LastPass

Nvwgf2um.dll = NVIDIA Compatible D3D10 Driver = NVIDIA Corporation


Disable / update LastPass


check this:

  • see if there are updates for your graphics drivers

https://support.mozilla.org/kb/upgrade-graphics-drivers-use-hardware-acceleration

  • disable protected mode in the Flash plugin (Flash 11.3+ on Windows Vista and later)

https://forums.adobe.com/message/4468493#TemporaryWorkaround

  • disable hardware acceleration in the Flash plugin

https://forums.adobe.com/thread/891337 See also: