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Firefox crashes on exit - also very slow to open websites

Posted

I have two computers with the same symptoms. Both are Windows 7 x64. One is Pro the other is Home. Both have recently been scanned for infections.

In both cases, Firefox opens fine, but opening a page like news.google.ca takes 15-20 seconds. (On the same computer, Chrome opens news.google.ca in about 2 seconds).

When I close Firefox, the firefox.exe thread stays running for about 30 seconds (if I try to open Firefox again, I get the message saying the Firefox is running and needs to be closed). If I just wait, I get the Firefox crash Window, which asks if I want to send a report.

Here are the ids of the crashes from one of the computers: bp-d2d8f132-6824-45b6-a66f-3f7132160125 25/01/2016 2:48 PM bp-1f47d49a-3a24-4804-9e74-3b6942160125 25/01/2016 2:26 PM

Here are the crash ID from the other: bp-8c7a7c83-98af-42fc-bfdb-79d642160125 1/25/2016 1:35 PM

I've uninstalled Firefox, renamed the Mozilla folder in %appdata%, Program Files(x86) and removed the Mozilla entries from teh registry and reinstalled. No change.

I've updated video and chipset drivers on both (one is Intel-based and one is AMD).

Any suggestions would be great!

Thanks!

I have two computers with the same symptoms. Both are Windows 7 x64. One is Pro the other is Home. Both have recently been scanned for infections. In both cases, Firefox opens fine, but opening a page like news.google.ca takes 15-20 seconds. (On the same computer, Chrome opens news.google.ca in about 2 seconds). When I close Firefox, the firefox.exe thread stays running for about 30 seconds (if I try to open Firefox again, I get the message saying the Firefox is running and needs to be closed). If I just wait, I get the Firefox crash Window, which asks if I want to send a report. Here are the ids of the crashes from one of the computers: bp-d2d8f132-6824-45b6-a66f-3f7132160125 25/01/2016 2:48 PM bp-1f47d49a-3a24-4804-9e74-3b6942160125 25/01/2016 2:26 PM Here are the crash ID from the other: bp-8c7a7c83-98af-42fc-bfdb-79d642160125 1/25/2016 1:35 PM I've uninstalled Firefox, renamed the Mozilla folder in %appdata%, Program Files(x86) and removed the Mozilla entries from teh registry and reinstalled. No change. I've updated video and chipset drivers on both (one is Intel-based and one is AMD). Any suggestions would be great! Thanks!

Additional System Details

Installed Plug-ins

  • ActiveTouch General Plugin Container Version 105
  • Camera Control Class, version: 1.0.0.8111.
  • Citrix Online App Detector Plugin
  • Foxit Reader Plug-In For Firefox and Netscape
  • GEPlugin
  • Version 4.0.1.13525
  • Google Talk Plugin Video Accelerator version:0.1.44.29
  • Google Update
  • NPRuntime Script Plug-in Library for Java(TM) Deploy
  • Next Generation Java Plug-in 11.51.2 for Mozilla browsers
  • Office Authorization plug-in for NPAPI browsers
  • The plug-in allows you to open and edit files using Microsoft Office applications
  • DRM Netscape Network Object
  • DRM Store Netscape Plugin
  • Package Installer & Install Conduit
  • The QuickTime Plugin allows you to view a wide variety of multimedia content in Web pages. For more information, visit the QuickTime Web site.
  • 6.0.12.448
  • RealPlayer(tm) LiveConnect-Enabled Plug-In
  • Saba Meeting application launcher plugin
  • Shockwave Flash 20.0 r0
  • 5.1.40728.0
  • TRENDnet Cloud Control, version: 1.0.1.2123.
  • VLC media player Web Plugin 2.1.3
  • Npdsplay dll
  • Windows Presentation Foundation (WPF) plug-in for Mozilla browsers
  • thinkorswim loader
  • thinkDesktop configuration loader

Application

  • User Agent: Mozilla/5.0 (Windows NT 5.1; rv:43.0) Gecko/20100101 Firefox/43.0

More Information

FredMcD
  • Top 10 Contributor
4269 solutions 59847 answers

Both are showing a shutdownhang, but not the cause.

Start Firefox in Safe Mode {web Link} by holding down the <Shift>
(Mac=Options)
key, and then starting Firefox. Is the problem still there?

While still in Safe Mode,

on each computer (use some kind of label)

Type about:support in the address bar and press Enter. Under the main banner, press the button; Copy Text To Clipboard.. Then in the reply box at the bottom of this page, do a right click in the box and select Paste. This will show us your system details. No Personal Information Is Collected.

Both are showing a shutdownhang, but not the cause. Start '''[https://support.mozilla.org/en-US/kb/troubleshoot-firefox-issues-using-safe-mode Firefox in Safe Mode]''' {web Link} by holding down the '''<Shift><br> ''(Mac=Options)'' ''' key, and then starting Firefox. Is the problem still there? While still in Safe Mode, on each computer (use some kind of label) Type '''about:support''' in the address bar and press '''Enter.''' Under the main banner, press the button; '''Copy Text To Clipboard.'''. Then in the reply box at the bottom of this page, do a right click in the box and select '''Paste.''' This will show us your system details. '''No Personal Information Is Collected.'''

Question owner

Same problem on the first computer whilst in Firefox Safe Mode:

Application Basics


Name: Firefox Version: 43.0.4 Build ID: 20160105164030 Update Channel: release User Agent: Mozilla/5.0 (Windows NT 6.1; WOW64; rv:43.0) Gecko/20100101 Firefox/43.0 Multiprocess Windows: 0/1 (default: false) Safe Mode: true

Crash Reports for the Last 3 Days


Report ID: bp-c888d3f4-c2ea-48f0-8bf0-d51cb2160125 Submitted: 8 minutes ago

Report ID: bp-d2d8f132-6824-45b6-a66f-3f7132160125 Submitted: 5 hours ago

Report ID: bp-1f47d49a-3a24-4804-9e74-3b6942160125 Submitted: 5 hours ago

All Crash Reports

Extensions


Graphics


Adapter Description: Intel(R) HD Graphics 3000 Adapter Drivers: igdumd64 igd10umd64 igd10umd64 igdumd32 igd10umd32 igd10umd32 Adapter RAM: Unknown Asynchronous Pan/Zoom: none Device ID: 0x0116 DirectWrite Enabled: false (6.2.9200.17568) Driver Date: 5-26-2015 Driver Version: 9.17.10.4229 GPU #2 Active: false GPU Accelerated Windows: 0/1 Basic (OMTC) Subsys ID: 05781025 Supports Hardware H264 Decoding: No; Hardware video decoding disabled or blacklisted Vendor ID: 0x8086 windowLayerManagerRemote: true AzureCanvasBackend: skia AzureContentBackend: cairo AzureFallbackCanvasBackend: cairo AzureSkiaAccelerated: 0

Important Modified Preferences


browser.cache.disk.capacity: 358400 browser.cache.disk.filesystem_reported: 1 browser.cache.disk.smart_size.first_run: false browser.cache.disk.smart_size.use_old_max: false browser.cache.frecency_experiment: 2 browser.download.importedFromSqlite: true browser.places.smartBookmarksVersion: 7 browser.sessionstore.upgradeBackup.latestBuildID: 20160105164030 browser.startup.homepage_override.buildID: 20160105164030 browser.startup.homepage_override.mstone: 43.0.4 dom.apps.reset-permissions: true dom.mozApps.used: true extensions.lastAppVersion: 43.0.4 gfx.crash-guard.d3d11layers.appVersion: 43.0.4 gfx.crash-guard.d3d11layers.deviceID: 0x0116 gfx.crash-guard.d3d11layers.driverVersion: 9.17.10.4229 gfx.crash-guard.d3d11layers.feature-d2d: true gfx.crash-guard.d3d11layers.feature-d3d11: true gfx.crash-guard.glcontext.gfx.driver-init.direct3d11-angle: true gfx.crash-guard.glcontext.gfx.driver-init.webgl-angle: true gfx.crash-guard.glcontext.gfx.driver-init.webgl-angle-force-d3d11: false gfx.crash-guard.glcontext.gfx.driver-init.webgl-angle-force-warp: false gfx.crash-guard.glcontext.gfx.driver-init.webgl-angle-try-d3d11: true gfx.crash-guard.status.d3d11layers: 2 gfx.crash-guard.status.d3d9video: 2 gfx.crash-guard.status.glcontext: 1 gfx.direct3d.last_used_feature_level_idx: 0 media.gmp-eme-adobe.abi: x86-msvc media.gmp-eme-adobe.lastUpdate: 1453747800 media.gmp-eme-adobe.version: 15 media.gmp-gmpopenh264.abi: x86-msvc media.gmp-gmpopenh264.lastUpdate: 1453747805 media.gmp-gmpopenh264.version: 1.5.3 media.gmp-manager.buildID: 20160105164030 media.gmp-manager.lastCheck: 1453747795 media.hardware-video-decoding.failed: true network.cookie.prefsMigrated: true network.predictor.cleaned-up: true places.history.expiration.transient_current_max_pages: 103399 plugin.disable_full_page_plugin_for_types: application/pdf privacy.sanitize.migrateFx3Prefs: true storage.vacuum.last.index: 0

Important Locked Preferences


JavaScript


Incremental GC: true

Accessibility


Activated: false Prevent Accessibility: 0

Library Versions


NSPR Expected minimum version: 4.10.10 Version in use: 4.10.10

NSS Expected minimum version: 3.20.2 Basic ECC Version in use: 3.20.2 Basic ECC

NSSSMIME Expected minimum version: 3.20.2 Basic ECC Version in use: 3.20.2 Basic ECC

NSSSSL Expected minimum version: 3.20.2 Basic ECC Version in use: 3.20.2 Basic ECC

NSSUTIL Expected minimum version: 3.20.2 Version in use: 3.20.2

Experimental Features


Same problem on the first computer whilst in Firefox Safe Mode: Application Basics ------------------ Name: Firefox Version: 43.0.4 Build ID: 20160105164030 Update Channel: release User Agent: Mozilla/5.0 (Windows NT 6.1; WOW64; rv:43.0) Gecko/20100101 Firefox/43.0 Multiprocess Windows: 0/1 (default: false) Safe Mode: true Crash Reports for the Last 3 Days --------------------------------- Report ID: bp-c888d3f4-c2ea-48f0-8bf0-d51cb2160125 Submitted: 8 minutes ago Report ID: bp-d2d8f132-6824-45b6-a66f-3f7132160125 Submitted: 5 hours ago Report ID: bp-1f47d49a-3a24-4804-9e74-3b6942160125 Submitted: 5 hours ago All Crash Reports Extensions ---------- Graphics -------- Adapter Description: Intel(R) HD Graphics 3000 Adapter Drivers: igdumd64 igd10umd64 igd10umd64 igdumd32 igd10umd32 igd10umd32 Adapter RAM: Unknown Asynchronous Pan/Zoom: none Device ID: 0x0116 DirectWrite Enabled: false (6.2.9200.17568) Driver Date: 5-26-2015 Driver Version: 9.17.10.4229 GPU #2 Active: false GPU Accelerated Windows: 0/1 Basic (OMTC) Subsys ID: 05781025 Supports Hardware H264 Decoding: No; Hardware video decoding disabled or blacklisted Vendor ID: 0x8086 windowLayerManagerRemote: true AzureCanvasBackend: skia AzureContentBackend: cairo AzureFallbackCanvasBackend: cairo AzureSkiaAccelerated: 0 Important Modified Preferences ------------------------------ browser.cache.disk.capacity: 358400 browser.cache.disk.filesystem_reported: 1 browser.cache.disk.smart_size.first_run: false browser.cache.disk.smart_size.use_old_max: false browser.cache.frecency_experiment: 2 browser.download.importedFromSqlite: true browser.places.smartBookmarksVersion: 7 browser.sessionstore.upgradeBackup.latestBuildID: 20160105164030 browser.startup.homepage_override.buildID: 20160105164030 browser.startup.homepage_override.mstone: 43.0.4 dom.apps.reset-permissions: true dom.mozApps.used: true extensions.lastAppVersion: 43.0.4 gfx.crash-guard.d3d11layers.appVersion: 43.0.4 gfx.crash-guard.d3d11layers.deviceID: 0x0116 gfx.crash-guard.d3d11layers.driverVersion: 9.17.10.4229 gfx.crash-guard.d3d11layers.feature-d2d: true gfx.crash-guard.d3d11layers.feature-d3d11: true gfx.crash-guard.glcontext.gfx.driver-init.direct3d11-angle: true gfx.crash-guard.glcontext.gfx.driver-init.webgl-angle: true gfx.crash-guard.glcontext.gfx.driver-init.webgl-angle-force-d3d11: false gfx.crash-guard.glcontext.gfx.driver-init.webgl-angle-force-warp: false gfx.crash-guard.glcontext.gfx.driver-init.webgl-angle-try-d3d11: true gfx.crash-guard.status.d3d11layers: 2 gfx.crash-guard.status.d3d9video: 2 gfx.crash-guard.status.glcontext: 1 gfx.direct3d.last_used_feature_level_idx: 0 media.gmp-eme-adobe.abi: x86-msvc media.gmp-eme-adobe.lastUpdate: 1453747800 media.gmp-eme-adobe.version: 15 media.gmp-gmpopenh264.abi: x86-msvc media.gmp-gmpopenh264.lastUpdate: 1453747805 media.gmp-gmpopenh264.version: 1.5.3 media.gmp-manager.buildID: 20160105164030 media.gmp-manager.lastCheck: 1453747795 media.hardware-video-decoding.failed: true network.cookie.prefsMigrated: true network.predictor.cleaned-up: true places.history.expiration.transient_current_max_pages: 103399 plugin.disable_full_page_plugin_for_types: application/pdf privacy.sanitize.migrateFx3Prefs: true storage.vacuum.last.index: 0 Important Locked Preferences ---------------------------- JavaScript ---------- Incremental GC: true Accessibility ------------- Activated: false Prevent Accessibility: 0 Library Versions ---------------- NSPR Expected minimum version: 4.10.10 Version in use: 4.10.10 NSS Expected minimum version: 3.20.2 Basic ECC Version in use: 3.20.2 Basic ECC NSSSMIME Expected minimum version: 3.20.2 Basic ECC Version in use: 3.20.2 Basic ECC NSSSSL Expected minimum version: 3.20.2 Basic ECC Version in use: 3.20.2 Basic ECC NSSUTIL Expected minimum version: 3.20.2 Version in use: 3.20.2 Experimental Features ---------------------

Question owner

And Firefox Safe mode makes no difference on the other one either.

Results: Application Basics


Name: Firefox Version: 43.0.4 Build ID: 20160105164030 Update Channel: release User Agent: Mozilla/5.0 (Windows NT 6.1; WOW64; rv:43.0) Gecko/20100101 Firefox/43.0 Multiprocess Windows: 0/1 (default: false) Safe Mode: true

Crash Reports for the Last 3 Days


Report ID: bp-c888d3f4-c2ea-48f0-8bf0-d51cb2160125 Submitted: 8 minutes ago

Report ID: bp-d2d8f132-6824-45b6-a66f-3f7132160125 Submitted: 5 hours ago

Report ID: bp-1f47d49a-3a24-4804-9e74-3b6942160125 Submitted: 5 hours ago

All Crash Reports

Extensions


Graphics


Adapter Description: Intel(R) HD Graphics 3000 Adapter Drivers: igdumd64 igd10umd64 igd10umd64 igdumd32 igd10umd32 igd10umd32 Adapter RAM: Unknown Asynchronous Pan/Zoom: none Device ID: 0x0116 DirectWrite Enabled: false (6.2.9200.17568) Driver Date: 5-26-2015 Driver Version: 9.17.10.4229 GPU #2 Active: false GPU Accelerated Windows: 0/1 Basic (OMTC) Subsys ID: 05781025 Supports Hardware H264 Decoding: No; Hardware video decoding disabled or blacklisted Vendor ID: 0x8086 windowLayerManagerRemote: true AzureCanvasBackend: skia AzureContentBackend: cairo AzureFallbackCanvasBackend: cairo AzureSkiaAccelerated: 0

Important Modified Preferences


browser.cache.disk.capacity: 358400 browser.cache.disk.filesystem_reported: 1 browser.cache.disk.smart_size.first_run: false browser.cache.disk.smart_size.use_old_max: false browser.cache.frecency_experiment: 2 browser.download.importedFromSqlite: true browser.places.smartBookmarksVersion: 7 browser.sessionstore.upgradeBackup.latestBuildID: 20160105164030 browser.startup.homepage_override.buildID: 20160105164030 browser.startup.homepage_override.mstone: 43.0.4 dom.apps.reset-permissions: true dom.mozApps.used: true extensions.lastAppVersion: 43.0.4 gfx.crash-guard.d3d11layers.appVersion: 43.0.4 gfx.crash-guard.d3d11layers.deviceID: 0x0116 gfx.crash-guard.d3d11layers.driverVersion: 9.17.10.4229 gfx.crash-guard.d3d11layers.feature-d2d: true gfx.crash-guard.d3d11layers.feature-d3d11: true gfx.crash-guard.glcontext.gfx.driver-init.direct3d11-angle: true gfx.crash-guard.glcontext.gfx.driver-init.webgl-angle: true gfx.crash-guard.glcontext.gfx.driver-init.webgl-angle-force-d3d11: false gfx.crash-guard.glcontext.gfx.driver-init.webgl-angle-force-warp: false gfx.crash-guard.glcontext.gfx.driver-init.webgl-angle-try-d3d11: true gfx.crash-guard.status.d3d11layers: 2 gfx.crash-guard.status.d3d9video: 2 gfx.crash-guard.status.glcontext: 1 gfx.direct3d.last_used_feature_level_idx: 0 media.gmp-eme-adobe.abi: x86-msvc media.gmp-eme-adobe.lastUpdate: 1453747800 media.gmp-eme-adobe.version: 15 media.gmp-gmpopenh264.abi: x86-msvc media.gmp-gmpopenh264.lastUpdate: 1453747805 media.gmp-gmpopenh264.version: 1.5.3 media.gmp-manager.buildID: 20160105164030 media.gmp-manager.lastCheck: 1453747795 media.hardware-video-decoding.failed: true network.cookie.prefsMigrated: true network.predictor.cleaned-up: true places.history.expiration.transient_current_max_pages: 103399 plugin.disable_full_page_plugin_for_types: application/pdf privacy.sanitize.migrateFx3Prefs: true storage.vacuum.last.index: 0

Important Locked Preferences


JavaScript


Incremental GC: true

Accessibility


Activated: false Prevent Accessibility: 0

Library Versions


NSPR Expected minimum version: 4.10.10 Version in use: 4.10.10

NSS Expected minimum version: 3.20.2 Basic ECC Version in use: 3.20.2 Basic ECC

NSSSMIME Expected minimum version: 3.20.2 Basic ECC Version in use: 3.20.2 Basic ECC

NSSSSL Expected minimum version: 3.20.2 Basic ECC Version in use: 3.20.2 Basic ECC

NSSUTIL Expected minimum version: 3.20.2 Version in use: 3.20.2

Experimental Features



Thanks for the help!

And Firefox Safe mode makes no difference on the other one either. Results: Application Basics ------------------ Name: Firefox Version: 43.0.4 Build ID: 20160105164030 Update Channel: release User Agent: Mozilla/5.0 (Windows NT 6.1; WOW64; rv:43.0) Gecko/20100101 Firefox/43.0 Multiprocess Windows: 0/1 (default: false) Safe Mode: true Crash Reports for the Last 3 Days --------------------------------- Report ID: bp-c888d3f4-c2ea-48f0-8bf0-d51cb2160125 Submitted: 8 minutes ago Report ID: bp-d2d8f132-6824-45b6-a66f-3f7132160125 Submitted: 5 hours ago Report ID: bp-1f47d49a-3a24-4804-9e74-3b6942160125 Submitted: 5 hours ago All Crash Reports Extensions ---------- Graphics -------- Adapter Description: Intel(R) HD Graphics 3000 Adapter Drivers: igdumd64 igd10umd64 igd10umd64 igdumd32 igd10umd32 igd10umd32 Adapter RAM: Unknown Asynchronous Pan/Zoom: none Device ID: 0x0116 DirectWrite Enabled: false (6.2.9200.17568) Driver Date: 5-26-2015 Driver Version: 9.17.10.4229 GPU #2 Active: false GPU Accelerated Windows: 0/1 Basic (OMTC) Subsys ID: 05781025 Supports Hardware H264 Decoding: No; Hardware video decoding disabled or blacklisted Vendor ID: 0x8086 windowLayerManagerRemote: true AzureCanvasBackend: skia AzureContentBackend: cairo AzureFallbackCanvasBackend: cairo AzureSkiaAccelerated: 0 Important Modified Preferences ------------------------------ browser.cache.disk.capacity: 358400 browser.cache.disk.filesystem_reported: 1 browser.cache.disk.smart_size.first_run: false browser.cache.disk.smart_size.use_old_max: false browser.cache.frecency_experiment: 2 browser.download.importedFromSqlite: true browser.places.smartBookmarksVersion: 7 browser.sessionstore.upgradeBackup.latestBuildID: 20160105164030 browser.startup.homepage_override.buildID: 20160105164030 browser.startup.homepage_override.mstone: 43.0.4 dom.apps.reset-permissions: true dom.mozApps.used: true extensions.lastAppVersion: 43.0.4 gfx.crash-guard.d3d11layers.appVersion: 43.0.4 gfx.crash-guard.d3d11layers.deviceID: 0x0116 gfx.crash-guard.d3d11layers.driverVersion: 9.17.10.4229 gfx.crash-guard.d3d11layers.feature-d2d: true gfx.crash-guard.d3d11layers.feature-d3d11: true gfx.crash-guard.glcontext.gfx.driver-init.direct3d11-angle: true gfx.crash-guard.glcontext.gfx.driver-init.webgl-angle: true gfx.crash-guard.glcontext.gfx.driver-init.webgl-angle-force-d3d11: false gfx.crash-guard.glcontext.gfx.driver-init.webgl-angle-force-warp: false gfx.crash-guard.glcontext.gfx.driver-init.webgl-angle-try-d3d11: true gfx.crash-guard.status.d3d11layers: 2 gfx.crash-guard.status.d3d9video: 2 gfx.crash-guard.status.glcontext: 1 gfx.direct3d.last_used_feature_level_idx: 0 media.gmp-eme-adobe.abi: x86-msvc media.gmp-eme-adobe.lastUpdate: 1453747800 media.gmp-eme-adobe.version: 15 media.gmp-gmpopenh264.abi: x86-msvc media.gmp-gmpopenh264.lastUpdate: 1453747805 media.gmp-gmpopenh264.version: 1.5.3 media.gmp-manager.buildID: 20160105164030 media.gmp-manager.lastCheck: 1453747795 media.hardware-video-decoding.failed: true network.cookie.prefsMigrated: true network.predictor.cleaned-up: true places.history.expiration.transient_current_max_pages: 103399 plugin.disable_full_page_plugin_for_types: application/pdf privacy.sanitize.migrateFx3Prefs: true storage.vacuum.last.index: 0 Important Locked Preferences ---------------------------- JavaScript ---------- Incremental GC: true Accessibility ------------- Activated: false Prevent Accessibility: 0 Library Versions ---------------- NSPR Expected minimum version: 4.10.10 Version in use: 4.10.10 NSS Expected minimum version: 3.20.2 Basic ECC Version in use: 3.20.2 Basic ECC NSSSMIME Expected minimum version: 3.20.2 Basic ECC Version in use: 3.20.2 Basic ECC NSSSSL Expected minimum version: 3.20.2 Basic ECC Version in use: 3.20.2 Basic ECC NSSUTIL Expected minimum version: 3.20.2 Version in use: 3.20.2 Experimental Features --------------------- Thanks for the help!
FredMcD
  • Top 10 Contributor
4269 solutions 59847 answers

Start your Computer in safe mode with networking. Then start Firefox. Try Safe web sites. Is the problem still there?

Starting The Computer In Safe Mode;
Free Online Encyclopedia

Start your '''Computer''' in safe mode with networking. Then start Firefox. Try '''Safe''' web sites. Is the problem still there? '''[http://encyclopedia2.thefreedictionary.com/Linux+Safe+Mode Starting The Computer In Safe Mode;<br>Free Online Encyclopedia]'''
alan_r 127 solutions 1451 answers

Strongly recommend that you remove your Package Installer & Install Conduit plug-in which is malware. Google "conduit software malware" to get the general idea and removal advice. Do you use Conduit? Do you know what it is?

Strongly recommend that you remove your '''Package Installer & Install Conduit ''' plug-in which is malware. Google "conduit software malware" to get the general idea and removal advice. Do you use Conduit? Do you know what it is?

Question owner

@FredMcD - Windows Safe Mode has the same problem. I'm going to attempt in place upgrades of Windows.

@alan_r - I've run scans and removed Conduit. I've also run JRT and ADWCleaner. Where do you see that I still have it installed?

@FredMcD - Windows Safe Mode has the same problem. I'm going to attempt in place upgrades of Windows. @alan_r - I've run scans and removed Conduit. I've also run JRT and ADWCleaner. Where do you see that I still have it installed?
guigs 1072 solutions 11697 answers

It may be in the troubleshooting information that was added to the thread. Was it removed after posting the first post? EDIT - also the bugs on the crash report currently look at Network with gfid authentication, do you have a card reader?

It may be in the troubleshooting information that was added to the thread. Was it removed after posting the first post? EDIT - also the bugs on the crash report currently look at Network with gfid authentication, do you have a card reader?

Modified by guigs

alan_r 127 solutions 1451 answers

Package Installer & Install Conduit is shown in the plug-ins in the Additional System Details(top right of the page) with your first post. Perhaps you had already removed some other aspects of the Conduit Search family.

'''Package Installer & Install Conduit''' is shown in the plug-ins in the Additional System Details(top right of the page) with your first post. Perhaps you had already removed some other aspects of the Conduit Search family.

Question owner

@alan_r - Oh, right. I'm posting on another computer (which I now see has Conduit on it). Grrr..

Doing an inplace upgrade has fixed both computers, but the problem is now occuring on three more (all of these are running Firefox 44.0. Is there a problem with the latest 43 and 44 that makes this problem more likely, or am I just doing something wrong?

@alan_r - Oh, right. I'm posting on another computer (which I now see has Conduit on it). Grrr.. Doing an inplace upgrade has fixed both computers, but the problem is now occuring on three more (all of these are running Firefox 44.0. Is there a problem with the latest 43 and 44 that makes this problem more likely, or am I just doing something wrong?

Question owner

Repair install (or inplace upgrade) has fixed every computer so far, but the problem is getting more prevalent (I've now seen it on six computers) so I think there must be some issues with FF43/44.

Repair install (or inplace upgrade) has fixed every computer so far, but the problem is getting more prevalent (I've now seen it on six computers) so I think there must be some issues with FF43/44.

Question owner

It looks like disabling DNS and DHCP client services helps. Hopefully that's a clue.

It looks like disabling DNS and DHCP client services helps. Hopefully that's a clue.