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Firefox crashes

Posted

It seems to be crashing whenever I click on any part of the facebook page that has no content. Doing so results in an immediate crash.Another user on my computer had aol close when they hit the subject tab for an email.

It seems to be crashing whenever I click on any part of the facebook page that has no content. Doing so results in an immediate crash.Another user on my computer had aol close when they hit the subject tab for an email.

Additional System Details

Installed Plug-ins

  • Adobe PDF Plug-In For Firefox and Netscape 15.10.20056
  • Citrix Online App Detector Plugin
  • NPRuntime Script Plug-in Library for Java(TM) Deploy
  • Next Generation Java Plug-in 11.66.2 for Mozilla browsers
  • McAfee MSC FF plugin DLL
  • Shockwave Flash 20.0 r0
  • 5.1.40416.0

Application

  • Firefox 43.0.4
  • User Agent: Mozilla/5.0 (Windows NT 6.1; WOW64; rv:43.0) Gecko/20100101 Firefox/43.0
  • Support URL: https://support.mozilla.org/1/firefox/43.0.4/WINNT/en-US/

Extensions

  • AmazonSmile 1Button for Firefox 1.0.1-signed (smile1Button@amazon.com)
  • McAfee WebAdvisor 4.0.16 ({4ED1F68A-5463-4931-9384-8FFF5ED91D92})

Javascript

  • incrementalGCEnabled: True

Graphics

  • adapterDescription: NVIDIA GeForce GTX 460
  • adapterDescription2:
  • adapterDeviceID: 0x0e22
  • adapterDeviceID2:
  • adapterDrivers: nvd3dumx,nvwgf2umx,nvwgf2umx nvd3dum,nvwgf2um,nvwgf2um
  • adapterDrivers2:
  • adapterRAM: 2048
  • adapterRAM2:
  • adapterSubsysID: 13863842
  • adapterSubsysID2:
  • adapterVendorID: 0x10de
  • adapterVendorID2:
  • direct2DEnabled: True
  • directWriteEnabled: True
  • directWriteVersion: 6.2.9200.17568
  • driverDate: 12-19-2013
  • driverDate2:
  • driverVersion: 9.18.13.3221
  • driverVersion2:
  • failures: [u'[GFX1-]: DXVA2D3D9 video decoding is disabled due to a previous crash.']
  • indices: [0]
  • info: {u'AzureCanvasBackend': u'direct2d 1.1', u'AzureFallbackCanvasBackend': u'cairo', u'AzureContentBackend': u'direct2d 1.1', u'AzureSkiaAccelerated': 0}
  • isGPU2Active: False
  • numAcceleratedWindows: 1
  • numTotalWindows: 1
  • supportsHardwareH264: No; DXVA2D3D9 crashes detected in the past
  • webglRenderer: Google Inc. -- ANGLE (NVIDIA GeForce GTX 460 Direct3D11 vs_5_0 ps_5_0)
  • windowLayerManagerRemote: True
  • windowLayerManagerType: Direct3D 11

Modified Preferences

Misc

  • User JS: No
  • Accessibility: No
FredMcD
  • Top 10 Contributor
4269 solutions 59847 answers

Issues have been previously linked to the McAfee Site Advisor extension. Try to disable it and see if the problem persists.

http://service.mcafee.com/faqdocument.aspx?id=TS100162 How to uninstall SiteAdvisor

To disable it: Type "about:addons" in the Location bar Find the extension and click on its "Disable" button


Some of your crash reports weren’t sent to the Mozilla Servers.

In the address bar, type about:crashes<enter>. Note: If any reports do not have BP in front of the numbers/letters, click it to submit them.

The crash report is several pages of data. We need the report numbers to see the whole report.

Using your mouse, mark the most resent 7 - 10 crash reports, and copy them. Now go to the reply box below and paste them in.

aboutcrashesFx29
Issues have been previously linked to the McAfee Site Advisor extension. Try to disable it and see if the problem persists. http://service.mcafee.com/faqdocument.aspx?id=TS100162 How to uninstall SiteAdvisor To disable it: Type "about:addons" in the Location bar Find the extension and click on its "Disable" button ---------- Some of your crash reports weren’t sent to the Mozilla Servers. In the address bar, type '''about:crashes'''<enter>.''' Note:''' If any reports do not have '''BP''' in front of the numbers/letters, click it to submit them. '''The crash report is several pages of data.''' '''We need the report numbers to see the whole report.''' Using your mouse, '''mark''' the most '''resent 7 - 10''' crash reports, and '''copy''' them. Now go to the reply box below and '''paste''' them in. ;[[Image:aboutcrashesFx29|width=500]]