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Why Hotmail folder structure sync to thunderbird is not happening?

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  • 5 have this problem
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  • Last reply by Toad-Hall

Ricfil
Ricfil
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I use thunderbird with 2 accounts,(gmail and hotmail). Since a week ago hotmail folder structure does not sync from the server. I've tried uninstalling thunderbird and clearing the profiles folder and also associating the folders to thunderbird. As soon as I reboot thunderbird I see all folders momentarily but after a few seconds they disappear again.

I've checked and the account is set up as IMAP rather than POP3.

Any thing else I may try to solve the problem?

Thanks in advance.

I use thunderbird with 2 accounts,(gmail and hotmail). Since a week ago hotmail folder structure does not sync from the server. I've tried uninstalling thunderbird and clearing the profiles folder and also associating the folders to thunderbird. As soon as I reboot thunderbird I see all folders momentarily but after a few seconds they disappear again. I've checked and the account is set up as IMAP rather than POP3. Any thing else I may try to solve the problem? Thanks in advance.

Chosen solution

It would appear that Microsoft released a bad update to their office365 / outlook.com servers which broke IMAP folders. Microsoft are working on the issue and promise to remediate the situation.

In the mean time a workaround: 'Tools' > 'Account Settings' > 'Server Settings' for the mail account or Right click on mail account name in Folder Pane and select 'Settings' select 'Server Settings' for the mail account click on 'Advanced' button uncheck: 'Show only subscribed folders'. clickon OK click on OK

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Toad-Hall
Toad-Hall
  • Top 25 Contributor
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Chosen Solution

It would appear that Microsoft released a bad update to their office365 / outlook.com servers which broke IMAP folders. Microsoft are working on the issue and promise to remediate the situation.

In the mean time a workaround: 'Tools' > 'Account Settings' > 'Server Settings' for the mail account or Right click on mail account name in Folder Pane and select 'Settings' select 'Server Settings' for the mail account click on 'Advanced' button uncheck: 'Show only subscribed folders'. clickon OK click on OK