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Crashing on restart without add-ons

Posted

I am trying to restart Firefox without add-ons (the button under help) and it's crashing. I'm using a brand new profile, and just reinstalled Firefox.

Crash log: bp-75e63fdc-f9de-41db-91f2-424dd2160123

I am trying to restart Firefox without add-ons (the button under help) and it's crashing. I'm using a brand new profile, and just reinstalled Firefox. Crash log: bp-75e63fdc-f9de-41db-91f2-424dd2160123

Modified by cor-el

Chosen solution

- Is Multiprocess (e10s) enabled for your Aurora version? If so, have you tried disabling it? - Some issues in Firefox could be related to Nvidia cards (or rather their drivers). Even though your driver’s date is rather new, did you check if there is a newer version available? - Would you happen to have Nvidia Forceware Network Access Manager installed? See this article for more info.

Read this answer in context 0

Additional System Details

Installed Plug-ins

  • Adobe PDF Plug-In For Firefox and Netscape 10.1.6
  • Battlelog Game Launcher (2.5.1)
  • Citrix Receiver Plugin (Win32)
  • Citrix URL-Redirection Helper Plugin
  • 2.3.0
  • 0.70.4
  • Version 5.41.2.0
  • Google Update
  • NPRuntime Script Plug-in Library for Java(TM) Deploy
  • Next Generation Java Plug-in 11.40.2 for Mozilla browsers
  • The plugin allows you to have a better experience with Microsoft SharePoint
  • The plugin allows you to have a better experience with Microsoft Lync
  • NVIDIA 3D Vision Streaming plugin for Mozilla browsers
  • NVIDIA 3D Vision plugin for Mozilla browsers
  • Pando Web Plugin
  • Shockwave Flash 20.0 r0
  • Unity Player 5.3.1f1
  • Uplay PC Plugin
  • 0.3
  • VLC media player Web Plugin

Application

  • Firefox 45.0a2
  • User Agent: Mozilla/5.0 (Windows NT 6.1; WOW64; rv:45.0) Gecko/20100101 Firefox/45.0
  • Support URL: https://support.mozilla.org/1/firefox/45.0a2/WINNT/en-US/

Extensions

  • Firefox Hello 0.1 (loop@mozilla.org)
  • LastPass 3.2.42 (support@lastpass.com)
  • uBlock Origin 1.5.5 (uBlock0@raymondhill.net)

Javascript

  • incrementalGCEnabled: True

Graphics

  • adapterDescription: NVIDIA GeForce GTX 770
  • adapterDescription2:
  • adapterDeviceID: 0x1184
  • adapterDeviceID2:
  • adapterDrivers: nvd3dumx,nvwgf2umx,nvwgf2umx nvd3dum,nvwgf2um,nvwgf2um
  • adapterDrivers2:
  • adapterRAM: 2048
  • adapterRAM2:
  • adapterSubsysID: 00000000
  • adapterSubsysID2:
  • adapterVendorID: 0x10de
  • adapterVendorID2:
  • direct2DEnabled: True
  • directWriteEnabled: True
  • directWriteVersion: 6.2.9200.17461
  • driverDate: 10-2-2015
  • driverDate2:
  • driverVersion: 10.18.13.5850
  • driverVersion2:
  • info: {u'AzureContentBackend': u'direct2d 1.1', u'AzureCanvasBackend': u'direct2d 1.1', u'AzureFallbackCanvasBackend': u'cairo', u'AzureSkiaAccelerated': 0}
  • isGPU2Active: False
  • numAcceleratedWindows: 1
  • numTotalWindows: 1
  • supportsHardwareH264: Yes
  • webglRenderer: Google Inc. -- ANGLE (NVIDIA GeForce GTX 770 Direct3D11 vs_5_0 ps_5_0)
  • windowLayerManagerRemote: True
  • windowLayerManagerType: Direct3D 11

Modified Preferences

Misc

  • User JS: No
  • Accessibility: No
augibson 0 solutions 7 answers

Zenoxio said

I am trying to restart Firefox without add-ons (the button under help) and it's crashing. I'm using a brand new profile, and just reinstalled Firefox. Crash log: https://crash-stats.mozilla.com/report/index/75e63fdc-f9de-41db-91f2-424dd2160123

Hi there, it seems you're running Firefox on a system that is no longer supported. You'll need to upgrade your operating system to use the latest version of Firefox, which you have installed. You can learn more about Firefox's system requirements below.

Best regards, Austin

''Zenoxio [[#question-1106097|said]]'' <blockquote> I am trying to restart Firefox without add-ons (the button under help) and it's crashing. I'm using a brand new profile, and just reinstalled Firefox. Crash log: https://crash-stats.mozilla.com/report/index/75e63fdc-f9de-41db-91f2-424dd2160123 </blockquote> Hi there, it seems you're running Firefox on a system that is no longer supported. You'll need to upgrade your operating system to use the latest version of Firefox, which you have installed. You can learn more about Firefox's system requirements below. * [https://www.mozilla.org/en-US/firefox/43.0.4/system-requirements/ Firefox 43.0.4 System Requirements] Best regards, Austin
augibson 0 solutions 7 answers

Zenoxio said

I am trying to restart Firefox without add-ons (the button under help) and it's crashing. I'm using a brand new profile, and just reinstalled Firefox. Crash log: https://crash-stats.mozilla.com/report/index/75e63fdc-f9de-41db-91f2-424dd2160123

Actually, I am sorry, I made a mistake... Your system should be supported by Firefox.

''Zenoxio [[#question-1106097|said]]'' <blockquote> I am trying to restart Firefox without add-ons (the button under help) and it's crashing. I'm using a brand new profile, and just reinstalled Firefox. Crash log: https://crash-stats.mozilla.com/report/index/75e63fdc-f9de-41db-91f2-424dd2160123 </blockquote> Actually, I am sorry, I made a mistake... Your system should be supported by Firefox. * [[https://support.mozilla.org/en-US/kb/firefox-crashes-troubleshoot-prevent-and-get-help]]

Question owner

Yes, I just installed Firefox cleanly about 6 hours ago. This is a fresh install and new profile.

Yes, I just installed Firefox cleanly about 6 hours ago. This is a fresh install and new profile.
FredMcD
  • Top 10 Contributor
4258 solutions 59615 answers

Win 7 is stll available.

Product Firefox Version 45.0a2 Build ID 20160123004004 Release Channel aurora OS Windows NT OS Version 6.1.7601 Service Pack 1

bp-75e63fdc-f9de-41db-91f2-424dd2160123

Signature RtlpLowFragHeapFree


Start Firefox in Safe Mode {web Link} by holding down the <Shift>
(Mac=Options)
key, and then starting Firefox. Is the problem still there?


You may want to think about using the normal Firefox. Download Firefox For All languages And Systems v43* {web link}

Win 7 is stll available. Product Firefox Version 45.0a2 Build ID 20160123004004 Release Channel '''aurora''' OS Windows NT OS Version 6.1.7601 Service Pack 1 bp-75e63fdc-f9de-41db-91f2-424dd2160123 Signature RtlpLowFragHeapFree --------- Start '''[https://support.mozilla.org/en-US/kb/troubleshoot-firefox-issues-using-safe-mode Firefox in Safe Mode]''' {web Link} by holding down the '''<Shift><br> ''(Mac=Options)'' ''' key, and then starting Firefox. Is the problem still there? -------------- You may want to think about using the normal Firefox. '''[http://www.mozilla.org/en-US/firefox/all/ Download Firefox For All languages And Systems] v43*''' {web link}

Question owner

Well yes, that's what the option does. It prompts me to enter Safe Mode too and I'm hitting yes.

I would prefer to use this Firefox, as I'm a web dev. Is it unstable? What is my crash log saying?

Well yes, that's what the option does. It prompts me to enter Safe Mode too and I'm hitting yes. I would prefer to use this Firefox, as I'm a web dev. Is it unstable? What is my crash log saying?
FredMcD
  • Top 10 Contributor
4258 solutions 59615 answers

I do not know aurora, I've called the big guys to help you. Good luck.

I do not know aurora, I've called the big guys to help you. Good luck.

Question owner

If it helps, 2 more crash reports on it:

bp-e81e0909-e860-497f-8bdd-08c0d2160124 bp-e088e71e-82d6-4ecd-a94d-759e42160124

If it helps, 2 more crash reports on it: bp-e81e0909-e860-497f-8bdd-08c0d2160124 bp-e088e71e-82d6-4ecd-a94d-759e42160124

Modified by cor-el

Tonnes
  • Locale Leader
246 solutions 1454 answers

Chosen Solution

- Is Multiprocess (e10s) enabled for your Aurora version? If so, have you tried disabling it? - Some issues in Firefox could be related to Nvidia cards (or rather their drivers). Even though your driver’s date is rather new, did you check if there is a newer version available? - Would you happen to have Nvidia Forceware Network Access Manager installed? See this article for more info.

- Is Multiprocess (e10s) enabled for your Aurora version? If so, have you tried disabling it? - Some issues in Firefox could be related to Nvidia cards (or rather their drivers). Even though your driver’s date is rather new, did you check if there is a newer version available? - Would you happen to have ''Nvidia Forceware Network Access Manager'' installed? See [https://support.mozilla.org/kb/connectivity-crashing-firefox-43-update this article] for more info.
FredMcD
  • Top 10 Contributor
4258 solutions 59615 answers

Zenoxio said

If it helps, 2 more crash reports on it:

They are both the same.

''Zenoxio [[#answer-834737|said]]'' <blockquote> If it helps, 2 more crash reports on it: </blockquote> They are both the same.

Question owner

- Yes, multiprocess is enabled. I disabled it, will see what happens - I just updated my Nvidia driver, it was outdated 1 version - I checked my install list, Access Manager is not installed

- Yes, multiprocess is enabled. I disabled it, will see what happens - I just updated my Nvidia driver, it was outdated 1 version - I checked my install list, Access Manager is not installed

Question owner

Not seeing anymore crashes, multiprocess off or the drive update must have solved it.

Not seeing anymore crashes, multiprocess off or the drive update must have solved it.
FredMcD
  • Top 10 Contributor
4258 solutions 59615 answers

Good to hear. Safe surfing.

Good to hear. Safe surfing.