X
Tap here to go to the mobile version of the site.

Support Forum

not syncing

Posted

I have turned sync on last night and then had to reinstall Windows (and therefore Foxfire) today. It isn't giving me back my bookmarks and passwords.

Also, I am logged in with my email on the sync but had to create a different account on the website. So what is my user name? Are the two accounts connected????

I have turned sync on last night and then had to reinstall Windows (and therefore Foxfire) today. It isn't giving me back my bookmarks and passwords. Also, I am logged in with my email on the sync but had to create a different account on the website. So what is my user name? Are the two accounts connected????

Chosen solution

Sync isn't intended to be used as backup media for OS re-installation.

The email address that you used when you signed up for Sync is your "username". I don't follow what you said about "creating a different account on the website", but you need the original username / email address and the password that was current when you did your last Sync before starting the re-installation process. If you reset the password for you Sync account during the re-installation process or when you tried to connect back into Sync, your data is gone. There's no way for Sync to decrypt the data when the password is changed, so the server automatically wipes your data for a fresh start. see the screenshot, with the warning for "Reset password"

Read this answer in context 0

Additional System Details

Installed Plug-ins

  • McAfee MSC FF plugin DLL
  • The plugin allows you to have a better experience with Microsoft SharePoint
  • NPWLPG
  • WildTangent Games App V2 Presence Detector

Application

  • User Agent: Mozilla/5.0 (Windows NT 6.3; WOW64; rv:43.0) Gecko/20100101 Firefox/43.0

More Information

the-edmeister
  • Top 25 Contributor
  • Moderator
5395 solutions 40084 answers

Chosen Solution

Sync isn't intended to be used as backup media for OS re-installation.

The email address that you used when you signed up for Sync is your "username". I don't follow what you said about "creating a different account on the website", but you need the original username / email address and the password that was current when you did your last Sync before starting the re-installation process. If you reset the password for you Sync account during the re-installation process or when you tried to connect back into Sync, your data is gone. There's no way for Sync to decrypt the data when the password is changed, so the server automatically wipes your data for a fresh start. see the screenshot, with the warning for "Reset password"

Sync isn't intended to be used as backup media for OS re-installation. The email address that you used when you signed up for Sync is your "username". I don't follow what you said about "creating a different account on the website", but you need the original username / email address and the '''password''' that was current when you did your last Sync before starting the re-installation process. If you '''reset''' the password for you Sync account during the re-installation process or when you tried to connect back into Sync, your data is gone. There's no way for Sync to decrypt the data when the password is changed, so the server automatically wipes your data for a fresh start. ''see the screenshot, with the warning for "Reset password"''

Question owner

I did login to FoxFire with my original email and password. It doesn't pull it up. I guess it didn't sync (yesterday when I was trying to save in the info?) for some reason. Thank you!

I did login to FoxFire with my original email and password. It doesn't pull it up. I guess it didn't sync (yesterday when I was trying to save in the info?) for some reason. Thank you!