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The buttons on usa.canon.com are not working with firefox. ok with google chrome!

  • 3 replies
  • 1 has this problem
  • 5 views
  • Last reply by cor-el

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Tried to register and download drivers for new printer from usa.canon.com, was able access site, but none of the buttons would work. Even after reload a couple of times and reboot also. Called tech support who suggested try different browser. Everything worked perfect with Chrome, which leads me to think there is a hitch with this site and Firefox.

My current browser is Firefox and I'm using windows 7pro.

Tried to register and download drivers for new printer from usa.canon.com, was able access site, but none of the buttons would work. Even after reload a couple of times and reboot also. Called tech support who suggested try different browser. Everything worked perfect with Chrome, which leads me to think there is a hitch with this site and Firefox. My current browser is Firefox and I'm using windows 7pro.

All Replies (3)

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What happens when you try? Any error messages?

Many site issues can be caused by corrupt cookies or cache.

  • Clear the Cache and
  • Remove Cookies
    Warning ! ! This will log you out of sites you're logged in to.

Type about:preferences<Enter> in the address bar.

  • Cookies; Select Privacy. Under History, select Firefox will Use Custom Settings. Press the button on the right side called Show Cookies. Use the search bar to look for the site. Note; There may be more than one entry. Remove All of them.
  • Cache; Select Advanced > Network. Across from Cached Web Content, Press Clear Now.

If there is still a problem, Start Firefox in Safe Mode {web link} While you are in safe mode;

Type about:preferences#advanced<Enter> in the address bar.

Under Advanced, Select General. Look for and turn off Use Hardware Acceleration.

Poke around safe web sites. Are there any problems?

Then restart.

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Holy cats! I could drive there faster. This is way too much. As I've previously never experienced this problem, and did clear the cache and reboot, I assumed it may be a glitch with Firefox and Mozilla may want to know about it.

Thanks for the info, but Google Chrome resolved the problem.

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Does the button show the download when you hover it with the mouse?

If that is the case then try copy the link to the clipboard and open the link in a new tab via the right-click context menu.

Can you post a link to a publicly accessible page (i.e. no authentication or signing on required) where you try to download such a driver?