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Firefox keeps crashing

Posted

Since a week I can no longer open firefox, without crashing. I have tried it several times in safe mode or to rebuild FF.

Also a clean install did not work r may not import data at the clean install, is all. To do this, I had my firefox profile and also the folder which was just created rebuilding FF. What can I do now to make sure I get it working again?

Since a week I can no longer open firefox, without crashing. I have tried it several times in safe mode or to rebuild FF. Also a clean install did not work r may not import data at the clean install, is all. To do this, I had my firefox profile and also the folder which was just created rebuilding FF. What can I do now to make sure I get it working again?

Modified by Noah_SUMO

Chosen solution

I have reinstalled Macbook and FF is working correct and the problem with the fonts is over!

Many thanks for your help!

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Additional System Details

Application

  • User Agent: Mozilla/5.0 (Macintosh; Intel Mac OS X 10_10_5) AppleWebKit/601.3.9 (KHTML, like Gecko) Version/9.0.2 Safari/601.3.9

More Information

Wesley Branton
  • Top 10 Contributor
594 solutions 5017 answers

We're sorry to hear that Firefox is crashing when you open it. Please do the following to give us crash IDs that will help us understand more about the crash.

  1. (OS X 10.6 or previous) Click the Finder icon in the dock. Your home folder will be selected. In the right side of the window, click the Library folder to open it. Then open the "Application Support" folder, the "Firefox" folder, the "Crash Reports" folder and finally the "submitted" folder.
    (OS X 10.7 or above) Click the Finder icon in the dock. On the menu bar, click the Go menu, hold down the option or alt key and select Library. A window will open containing your Library folder. Then open the "Application Support" folder, the "Firefox" folder, the "Crash Reports" folder and finally the "submitted" folder.
  2. Open the 5 most recent files with a text editor and copy the IDs.
  3. Paste each ID with bp- into the reply window on the forums.

Thanks in advance!

You can find more information and troubleshooting steps in the Firefox crashes - Troubleshoot, prevent and get help fixing crashes article.

We're sorry to hear that Firefox is crashing when you open it. Please do the following to give us crash IDs that will help us understand more about the crash. #'''(OS X 10.6 or previous)''' Click the '''Finder''' icon in the dock. Your home folder will be selected. In the right side of the window, click the Library folder to open it. Then open the "Application Support" folder, the "Firefox" folder, the "Crash Reports" folder and finally the "submitted" folder.<br>'''(OS X 10.7 or above)''' Click the '''Finder''' icon in the dock. On the menu bar, click the '''Go''' menu, hold down the '''option''' or '''alt''' key and select '''Library'''. A window will open containing your Library folder. Then open the "Application Support" folder, the "Firefox" folder, the "Crash Reports" folder and finally the "submitted" folder. #Open the 5 most recent files with a text editor and copy the IDs. #Paste each ID with '''bp-''' into the reply window on the forums. Thanks in advance! You can find more information and troubleshooting steps in the [[Firefox crashes]] article.

Question owner

Crash-ID: bp-f3bba0f2-277e-4143-a976-2c9172160120

Crash-ID: bp-eea6184d-faba-4ed3-bfdf-0a25c2160120

Crash-ID: bp-a71329e1-6248-48cf-af88-e07812160120

Crash-ID: bp-2e9129b0-f96e-4b89-a9dd-8a3f12160120

Crash-ID: bp-dd59df1b-1383-4b39-9257-2d6092160120

Crash-ID: bp-f3bba0f2-277e-4143-a976-2c9172160120 Crash-ID: bp-eea6184d-faba-4ed3-bfdf-0a25c2160120 Crash-ID: bp-a71329e1-6248-48cf-af88-e07812160120 Crash-ID: bp-2e9129b0-f96e-4b89-a9dd-8a3f12160120 Crash-ID: bp-dd59df1b-1383-4b39-9257-2d6092160120
FredMcD
  • Top 10 Contributor
4246 solutions 59405 answers

Product Firefox Version 43.0.4 Build ID 20160105164030 Release Channel release OS Mac OS X OS Version 10.10.5 14F1509

Signature libFontParser.dylib

libdispatch.dylib =  ? Word for Mac

libCGXType.A.dylib = https://support.mozilla.org/en-US/questions/922974 Chosen Solution I removed some corrupt fonts and upgraded my OS. Problem resolved.

libsystem_kernel.dylib =  ? Word for Mac

Product Firefox Version 43.0.4 Build ID 20160105164030 Release Channel release OS Mac OS X OS Version 10.10.5 14F1509 Signature libFontParser.dylib libdispatch.dylib = ? Word for Mac libCGXType.A.dylib = https://support.mozilla.org/en-US/questions/922974 '''Chosen Solution''' I removed some corrupt fonts and upgraded my OS. Problem resolved. libsystem_kernel.dylib = ? Word for Mac

Question owner

I have updated my macbook en checked the fonts, there are two corrupt fonts, but I only can remove one, the other is one of the few fonts that I can't remove.

I have updated my macbook en checked the fonts, there are two corrupt fonts, but I only can remove one, the other is one of the few fonts that I can't remove.
FredMcD
  • Top 10 Contributor
4246 solutions 59405 answers

I've called the big guys to help you. Good luck.

I've called the big guys to help you. Good luck.
guigs 1072 solutions 11697 answers

In the meantime it can be temporarily disabled: http://www.macissues.com/2014/04/18/how-to-troubleshoot-font-problems-in...

Since it is on start up, there might be a font trying to load that is crashing, Perhaps we can eliminate this by disabling the font and starting with a new profile: Profile Manager - Create, remove, or switch Firefox profiles

In the meantime it can be temporarily disabled: [http://www.macissues.com/2014/04/18/how-to-troubleshoot-font-problems-in-os-x/] Since it is on start up, there might be a font trying to load that is crashing, Perhaps we can eliminate this by disabling the font and starting with a new profile: [[Use the Profile Manager to create and remove Firefox profiles]]

Chosen Solution

I have reinstalled Macbook and FF is working correct and the problem with the fonts is over!

Many thanks for your help!

I have reinstalled Macbook and FF is working correct and the problem with the fonts is over! Many thanks for your help!