X
Tap here to go to the mobile version of the site.

Support Forum

pdfs will not open goes to a screen that says about blank

Posted

go to my bank statement and I click on the one that I want go to view statement and goes to a different tab and all it says is about blank and that is it

I had no issues until the most recent update

go to my bank statement and I click on the one that I want go to view statement and goes to a different tab and all it says is about blank and that is it I had no issues until the most recent update

Additional System Details

Installed Plug-ins

  • Adobe PDF Plug-In For Firefox and Netscape 15.10.20056
  • Creative Cloud Desktop Plugin.v_3_0_0_0
  • Citrix Online App Detector Plugin
  • Intel web components for Intel® Identity Protection Technology
  • Intel web components updater - Installs and updates the Intel web components
  • NPRuntime Script Plug-in Library for Java(TM) Deploy
  • Next Generation Java Plug-in 11.65.2 for Mozilla browsers
  • Office Authorization plug-in for NPAPI browsers
  • The plug-in allows you to open and edit files using Microsoft Office applications
  • The QuickTime Plugin allows you to view a wide variety of multimedia content in Web pages. For more information, visit the QuickTime Web site.
  • Shockwave Flash 20.0 r0
  • 5.1.41212.0
  • WildTangent Games App V2 Presence Detector
  • NPWLPG
  • iTunes Detector Plug-in

Application

  • User Agent: Mozilla/5.0 (Windows NT 6.3; WOW64; rv:43.0) Gecko/20100101 Firefox/43.0

More Information

philipp
  • Top 25 Contributor
  • Moderator
5330 solutions 23538 answers

hi mbreit_2015, does the document show up in your downloaded files? Where to find and manage downloaded files in Firefox

hi mbreit_2015, does the document show up in your downloaded files? [[Where to find and manage downloaded files in Firefox]]