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I deleted disconnected from synch, deleted duplicate folders, reconnected, and it put all my duplicates back. What?

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Title says it. I'm getting duplicates of folders in bookmarks (top level, sub folders, sub sub folders, up to 10 duplicates now). I turned off synch, deleted all duplicates (took a few hours), then re-logged in and it synched and PUT ALL MY DUPLICATES BACK AGAIN.

I found one answer to one guy in the support site, but I don't understand all he did in the registry, etc etc.

Why can't it just work? Why can't I find a solution in their data base, others must have this problem too.

Anyway, anybody know how to solve this?

Thanks very much.

Jim

All Replies (1)

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After fixing all those duplicate bookmark folders, did you reset your Sync Password before re-connecting to Sync?

Resetting the Sync Password will clear your data on the Sync server, which has the corrupt / duplicate data. If just re-connect to Sync (without wiping the old data), Sync will just "synchronize" that corrupt data all over again.

Also, I advise you to run Place Maintenance before manually deleting all the duplicates the next. https://addons.mozilla.org/en-US/firefox/addon/places-maintenance/

If you have a "mobile" device (Firefox for Android or Firefox for iOS) connected to that Sync account - that may have been what started the "duplicates" corruption in the beginning.