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I'm unable to remove an entry in saved logins

Posted

A recent Firefox update removed all my add-ons and lost my saved logins. After rebuilding all these I find there's one entry which isn't working for a frequently-visited site, and I can't remove it from the list.

A recent Firefox update removed all my add-ons and lost my saved logins. After rebuilding all these I find there's one entry which isn't working for a frequently-visited site, and I can't remove it from the list.

Additional System Details

Installed Plug-ins

  • Wacom Dynamic Link Library
  • Adobe PDF Plug-In For Firefox and Netscape 15.10.20056
  • Citrix Online App Detector Plugin
  • Google Update
  • NPRuntime Script Plug-in Library for Java(TM) Deploy
  • Next Generation Java Plug-in 11.66.2 for Mozilla browsers
  • Musicnotes Viewer plugin 1.19.0 For more information visit www.musicnotes.com
  • Plug-in for detecting Nero Kwik Media.
  • The QuickTime Plugin allows you to view a wide variety of multimedia content in Web pages. For more information, visit the QuickTime Web site.
  • RealJukebox Netscape Plugin
  • RealNetworks(tm) RealPlayer Chrome Background Extension Plug-In
  • RealPlayer Download Plugin
  • RealPlayer(tm) LiveConnect-Enabled Plug-In
  • RealPlayer(tm) HTML5VideoShim Plug-In
  • ScorchPlugin
  • Shockwave Flash 20.0 r0
  • Adobe Shockwave for Director Netscape plug-in, version 12.1.3.153
  • Adobe Shockwave for Director Netscape plug-in, version 12.0.4.144
  • 5.1.40416.0
  • Start Meeting Launcher
  • Plugin for Wacom tablets.
  • NPWLPG
  • iTunes Detector Plug-in

Application

  • User Agent: Mozilla/5.0 (Windows NT 6.1; WOW64; rv:43.0) Gecko/20100101 Firefox/43.0

More Information

FredMcD
  • Top 10 Contributor
4256 solutions 59602 answers

Places Maintenance {web link} Allows to run Maintenance tasks on the database that drives Places, the bookmarks and history module behind Firefox.

Open the Add-ons Manager. Locate the add-on and press the Options button. Then follow the directions.


Start Firefox in Safe Mode {web Link} by holding down the <Shift>
(Mac=Options)
key, and then starting Firefox. Is the problem still there?

'''[https://addons.mozilla.org/en-US/firefox/addon/places-maintenance/ Places Maintenance]''' {web link} Allows to run Maintenance tasks on the database that drives Places, the bookmarks and history module behind Firefox. Open the Add-ons Manager. Locate the add-on and press the '''Options''' button. Then follow the directions. ------------ Start '''[https://support.mozilla.org/en-US/kb/troubleshoot-firefox-issues-using-safe-mode Firefox in Safe Mode]''' {web Link} by holding down the '''<Shift><br> ''(Mac=Options)'' ''' key, and then starting Firefox. Is the problem still there?

Question owner

Thanks for trying but sorry, neither of these methods solves the problem. The same entry stubbornly persists. I guess I can simply change the password.

Thanks for trying but sorry, neither of these methods solves the problem. The same entry stubbornly persists. I guess I can simply change the password.

Question owner

And I'm also unable to save a new password for the same site!

And I'm also unable to save a new password for the same site!
FredMcD
  • Top 10 Contributor
4256 solutions 59602 answers

Okay, time to get tough.

Remove History For One Site Open the History Manager <Control><Shift> H. In the search bar, enter the name of the site. Right click on one of the listings and select Forget About This Site. This should remove all information, including any passwords / settings.

Okay, time to get tough. '''[https://support.mozilla.org/kb/Clear+Recent+History#w_how-do-i-remove-a-single-website-from-my-history Remove History For One Site]''' Open the History Manager '''<Control><Shift> H.''' In the search bar, enter the name of the site. Right click on one of the listings and select '''Forget About This Site.''' This should remove all information, including any passwords / settings.

Question owner

Firefox is set to never remember history, so Ctrl-Shift-H opens an empty box.

Firefox is set to never remember history, so Ctrl-Shift-H opens an empty box.
FredMcD
  • Top 10 Contributor
4256 solutions 59602 answers

Can you check for bookmarks and do as above?

Can you check for bookmarks and do as above?

Question owner

Done that. Still there.

Done that. Still there.
FredMcD
  • Top 10 Contributor
4256 solutions 59602 answers

What are your privacy settings? Are you using Private Browsing?

What are your privacy settings? Are you using Private Browsing?
cor-el
  • Top 10 Contributor
  • Moderator
17530 solutions 158511 answers

Note that you can't save new passwords when you are in permanent Private Browsing mode.

Try to disable PB mode temporarily to see if that helps.

Note that you can't save new passwords when you are in permanent Private Browsing mode. Try to disable PB mode temporarily to see if that helps.

Question owner

I'm saving other new passwords all the time. A screenshot of my privacy settings is attached.

I'm saving other new passwords all the time. A screenshot of my privacy settings is attached.
FredMcD
  • Top 10 Contributor
4256 solutions 59602 answers

The last thing you can try is to remove the passwords files, and rebuild it oveer time when you return to those sites.

Password Exporter {web link} This extension allows you to export your saved passwords and disabled login hosts using XML or CSV files that can be imported later.

The last thing you can try is to remove the passwords files, and rebuild it oveer time when you return to those sites. '''[https://addons.mozilla.org/en-US/firefox/addon/password-exporter Password Exporter]''' {web link} This extension allows you to export your saved passwords and disabled login hosts using XML or CSV files that can be imported later.
cor-el
  • Top 10 Contributor
  • Moderator
17530 solutions 158511 answers

If you are in private browsing mode and can add a new password then I assume that you are using an extension that makes this possible.

Note that a detail like a website remembering you (log you in automatically) is stored in a cookie.

You can use these steps to make a website recognize and remember you:

  • Create a cookie 'allow' exception to keep such cookies, especially in case of secure websites and when cookies expire when Firefox is closed.
  • Tools > Options > Privacy > "Use custom settings for history" > Cookies: Exceptions

Start Firefox in Safe Mode to check if one of the extensions (Firefox menu button/Tools > Add-ons > Extensions) or if hardware acceleration is causing the problem.

  • Switch to the DEFAULT theme: Firefox menu button/Tools > Add-ons > Appearance
  • Do NOT click the Reset button on the Safe Mode start window
If you are in private browsing mode and can add a new password then I assume that you are using an extension that makes this possible. Note that a detail like a website remembering you (log you in automatically) is stored in a cookie. You can use these steps to make a website recognize and remember you: *Create a cookie 'allow' exception to keep such cookies, especially in case of secure websites and when cookies expire when Firefox is closed. *Tools > Options > Privacy > "Use custom settings for history" > Cookies: Exceptions ---- Start Firefox in <u>[[Safe Mode|Safe Mode]]</u> to check if one of the extensions (Firefox menu button/Tools > Add-ons > Extensions) or if hardware acceleration is causing the problem. *Switch to the DEFAULT theme: Firefox menu button/Tools > Add-ons > Appearance *Do NOT click the Reset button on the Safe Mode start window *https://support.mozilla.org/kb/Safe+Mode *https://support.mozilla.org/kb/Troubleshooting+extensions+and+themes

Question owner

This is just one website. Most of them set cookies. I probably have hundreds of saved logins, both before the Firefox refresh and after. Safe Mode makes no difference. In fact nothing is making a difference.

This is just one website. Most of them set cookies. I probably have hundreds of saved logins, both before the Firefox refresh and after. Safe Mode makes no difference. In fact nothing is making a difference.
cor-el
  • Top 10 Contributor
  • Moderator
17530 solutions 158511 answers

With saved logins do you mean in the Password Manager or as special remember me cookies?

The latter wouldn't be possible in Private Browsing mode, so if that works for you then I doubt that you are actually in PB mode because you also can save a new password like you wrote.

With saved logins do you mean in the Password Manager or as special remember me cookies? The latter wouldn't be possible in Private Browsing mode, so if that works for you then I doubt that you are actually in PB mode because you also can save a new password like you wrote.