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The History is being deleted; tried fix in other thread. Not working.

Posted

The History is not being saved at all. Nothing is showing up. I have already tried the suggestions on https://support.mozilla.org/en-US/questions/994667, and none of them are working. This happened all of a sudden.

The History is not being saved at all. Nothing is showing up. I have already tried the suggestions on https://support.mozilla.org/en-US/questions/994667, and none of them are working. This happened all of a sudden.

Additional System Details

Installed Plug-ins

  • Intel web components for Intel® Identity Protection Technology
  • Intel web components updater - Installs and updates the Intel web components
  • McAfee MSC FF plugin DLL
  • The plugin allows you to have a better experience with Microsoft SharePoint
  • The QuickTime Plugin allows you to view a wide variety of multimedia content in Web pages. For more information, visit the QuickTime Web site.
  • Shockwave Flash 20.0 r0

Application

  • User Agent: Mozilla/5.0 (Windows NT 10.0; WOW64; rv:43.0) Gecko/20100101 Firefox/43.0

More Information

FredMcD
  • Top 10 Contributor
4254 solutions 59575 answers

History and cookies can be removed or not recorded several ways;

  • 1) Running Firefox in Private Mode (nothing is recorded)
  • 2) Privacy settings
    (Type about:preferences#privacy<enter> in the address bar.)
  • 3) Many disk cleaners and anti-virus type programs can remove data from browsers. Open their settings and have them leave the browsers alone.
  • 4) Mal-ware.
History and cookies can be removed or not recorded several ways; * 1) Running Firefox in Private Mode (nothing is recorded) * 2) Privacy settings<br>(Type '''about:preferences#privacy'''<enter> in the address bar.) * 3) Many disk cleaners and anti-virus type programs can remove data from browsers. Open their settings and have them leave the browsers alone. * 4) Mal-ware.

Question owner

As I said, I have checked privacy setting and it is marked to remember history. Firefox is not being run in private mode, and no one else uses this computer. I have not run any disk cleaners, but I suppose Mal-ware could be an option though nothing is being picked up by my mal-ware program. Have you one you would recommend?

As I said, I have checked privacy setting and it is marked to remember history. Firefox is not being run in private mode, and no one else uses this computer. I have not run any disk cleaners, but I suppose Mal-ware could be an option though nothing is being picked up by my mal-ware program. Have you one you would recommend?
FredMcD
  • Top 10 Contributor
4254 solutions 59575 answers

You may have ad / mal-ware. Further information can be found in the Troubleshoot Firefox issues caused by malware article.

Run most or all of the listed malware scanners. Each works differently. If one program misses something, another may pick it up.


Start Firefox in Safe Mode {web Link} by holding down the <Shift>
(Mac=Options)
key, and then starting Firefox. Is the problem still there?

While still in Safe Mode,

Type about:support in the address bar and press Enter. Under the main banner, press the button; Copy Text To Clipboard.. Then in the reply box at the bottom of this page, do a right click in the box and select Paste. This will show us your system details. No Personal Information Is Collected.

You may have ad / mal-ware. Further information can be found in the [[Troubleshoot Firefox issues caused by malware]] article. Run most or all of the listed malware scanners. Each works differently. If one program misses something, another may pick it up. ------------ Start '''[https://support.mozilla.org/en-US/kb/troubleshoot-firefox-issues-using-safe-mode Firefox in Safe Mode]''' {web Link} by holding down the '''<Shift><br> ''(Mac=Options)'' ''' key, and then starting Firefox. Is the problem still there? While still in Safe Mode, Type '''about:support''' in the address bar and press '''Enter.''' Under the main banner, press the button; '''Copy Text To Clipboard.'''. Then in the reply box at the bottom of this page, do a right click in the box and select '''Paste.''' This will show us your system details. '''No Personal Information Is Collected.'''
cor-el
  • Top 10 Contributor
  • Moderator
17516 solutions 158398 answers
You can check for problems with the <b>places.sqlite</b> database (bookmarks, history) in the Firefox profile folder. *Places Maintenance: https://addons.mozilla.org/firefox/addon/places-maintenance/ See also: *http://kb.mozillazine.org/Bookmarks_history_and_toolbar_buttons_not_working_-_Firefox *https://support.mozilla.org/kb/Bookmarks+not+saved#w_fix-the-bookmarks-file