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Firefox does not close down programs properly

Posted

For many years past, Firefox has not closed down some programs properly. For example, I use a program called Handitax. I close it down normally. Yet when I go to switch off my computer in the evening, the OS report that it is still running. I must close the program manually to continue with the ShutDown. Also If I click on Start/Proceesses in XP, I find it still listed as running. Deleting it in Processes also solves the problem. The bug is not confined to Handitax.

For many years past, Firefox has not closed down some programs properly. For example, I use a program called Handitax. I close it down normally. Yet when I go to switch off my computer in the evening, the OS report that it is still running. I must close the program manually to continue with the ShutDown. Also If I click on Start/Proceesses in XP, I find it still listed as running. Deleting it in Processes also solves the problem. The bug is not confined to Handitax.

Additional System Details

Installed Plug-ins

  • ABR_AUSkey Plugin Mozilla Component
  • ActiveTouch General Plugin Container Version 105
  • Adobe PDF Plug-In For Firefox and Netscape 11.0.8
  • Citrix Online App Detector Plugin
  • Foxit PhantomPDF Plug-In For Firefox and Netscape
  • Foxit Reader Plug-In For Firefox and Netscape
  • Google Update
  • NPRuntime Script Plug-in Library for Java(TM) Deploy
  • Next Generation Java Plug-in 11.31.2 for Mozilla browsers
  • 1,2,1,2044
  • The plug-in allows you to open and edit files using Microsoft Office applications
  • Office Authorization plug-in for NPAPI browsers
  • Office Live Update v1.5
  • DRM Store Netscape Plugin
  • DRM Netscape Network Object
  • The QuickTime Plugin allows you to view a wide variety of multimedia content in Web pages. For more information, visit the QuickTime Web site.
  • Shockwave Flash 20.0 r0
  • Adobe Shockwave for Director Netscape plug-in, version 12.2.2.172
  • 5.1.30514.0
  • NPWLPG
  • Npdsplay dll
  • Windows Presentation Foundation (WPF) plug-in for Mozilla browsers
  • iTunes Detector Plug-in
  • npIPCReg DLL - 3.3.0.5

Application

  • Firefox 43.0.1
  • User Agent: Mozilla/5.0 (Windows NT 5.1; rv:43.0) Gecko/20100101 Firefox/43.0
  • Support URL: https://support.mozilla.org/1/firefox/43.0.1/WINNT/en-US/

Extensions

  • Googlebar Lite 5.0.6.1-signed ({79c50f9a-2ffe-4ee0-8a37-fae4f5dacd4f})
  • Microsoft .NET Framework Assistant 0.0.0 ({20a82645-c095-46ed-80e3-08825760534b}) (Inactive)
  • RoboForm Toolbar 7.9.15.9 ({22119944-ED35-4ab1-910B-E619EA06A115}) (Inactive)

Javascript

  • incrementalGCEnabled: True

Graphics

  • adapterDescription: NVIDIA GeForce 7100 GS
  • adapterDescription2:
  • adapterDeviceID: 0x016a
  • adapterDeviceID2:
  • adapterDrivers: nv4_disp
  • adapterDrivers2:
  • adapterRAM: Unknown
  • adapterRAM2:
  • adapterSubsysID: 00000000
  • adapterSubsysID2:
  • adapterVendorID: 0x10de
  • adapterVendorID2:
  • direct2DEnabled: False
  • direct2DEnabledMessage: [u'']
  • directWriteEnabled: False
  • directWriteVersion: 0.0.0.0
  • driverDate: 3-21-2013
  • driverDate2:
  • driverVersion: 6.14.13.790
  • driverVersion2:
  • info: {u'AzureCanvasBackend': u'skia', u'AzureFallbackCanvasBackend': u'cairo', u'AzureContentBackend': u'cairo', u'AzureSkiaAccelerated': 0}
  • isGPU2Active: False
  • numAcceleratedWindows: 1
  • numTotalWindows: 1
  • supportsHardwareH264: No; Failed to create H264 decoder
  • webglRenderer: Google Inc. -- ANGLE (NVIDIA GeForce 7100 GS Direct3D9 vs_3_0 ps_3_0)
  • windowLayerManagerRemote: True
  • windowLayerManagerType: Direct3D 9

Modified Preferences

Misc

  • User JS: No
  • Accessibility: No
guigs 1072 solutions 11697 answers

Helpful Reply

Hello,

The Refresh feature (called "Reset" in older Firefox versions) can fix many issues by restoring Firefox to its factory default state while saving your bookmarks, history, passwords, cookies, and other essential information.

Note: When you use this feature, you will lose any extensions, toolbar customizations, and some preferences. See the Refresh Firefox - reset add-ons and settings article for more information.

To Refresh Firefox:

  1. Open the Troubleshooting Information page using one of these methods:
    • Click the menu button New Fx Menu , click help Help-29 and select Troubleshooting Information. A new tab containing your troubleshooting information should open.
    • If you're unable to access the Help menu, type about:support in your address bar to bring up the Troubleshooting Information page.
  2. At the top right corner of the page, you should see a button that says "Refresh Firefox" ("Reset Firefox" in older Firefox versions). Click on it.
  3. Firefox will close. After the refresh process is completed, Firefox will show a window with the information that is imported.
  4. Click Finish and Firefox will reopen.

Did this fix the problem? Please report back to us!

Thank you.

Hello, The Refresh feature (called "Reset" in older Firefox versions) can fix many issues by restoring Firefox to its factory default state while saving your bookmarks, history, passwords, cookies, and other essential information. '''''Note:''' When you use this feature, you will lose any extensions, toolbar customizations, and some preferences.'' See the [[Refresh Firefox - reset add-ons and settings]] article for more information. To Refresh Firefox: # Open the Troubleshooting Information page using one of these methods: #*Click the menu button [[Image:New Fx Menu]], click help [[Image:Help-29]] and select ''Troubleshooting Information''. A new tab containing your troubleshooting information should open. #*If you're unable to access the Help menu, type '''about:support''' in your address bar to bring up the Troubleshooting Information page. #At the top right corner of the page, you should see a button that says "Refresh Firefox" ("Reset Firefox" in older Firefox versions). Click on it. #Firefox will close. After the refresh process is completed, Firefox will show a window with the information that is imported. #Click Finish and Firefox will reopen. Did this fix the problem? Please report back to us! Thank you.

Question owner

Thank you for your assistance. I got as far as "Refresh Firefox" but did not proceed further as I did not want to lose my customisation features including a Google tool-bar. By far the simplest way of working around the bug in Firefox is to hit Control+Delete/Processes/End Process for the rogue file that is running. This closes the file.

Other persons over the years, have commented on this bug in Firefox. 

Those not knowing of the Control+Delete etc process must recourse to re-booting to close the running program. Let's hope that Firefox addressed this bug in its next revision.

Thank you for your assistance. I got as far as "Refresh Firefox" but did not proceed further as I did not want to lose my customisation features including a Google tool-bar. By far the simplest way of working around the bug in Firefox is to hit Control+Delete/Processes/End Process for the rogue file that is running. This closes the file. Other persons over the years, have commented on this bug in Firefox. Those not knowing of the Control+Delete etc process must recourse to re-booting to close the running program. Let's hope that Firefox addressed this bug in its next revision.
the-edmeister
  • Top 25 Contributor
  • Moderator
5398 solutions 40146 answers

Helpful Reply

What Bug do you think is in Firefox? How does Handitax interface with Firefox? Why would Firefox even be involved in the closing of that application?

And there's this, according to this Handitax page - http://www.sagehandisoft.com.au/SystemRequirements.aspx - WinXP hasn't been supported since Microsoft ended support for WinXP on April 8, 2014.

What '''Bug''' do you think is in Firefox? How does Handitax interface with Firefox? Why would Firefox even be involved in the closing of that application? And there's this, according to this Handitax page - http://www.sagehandisoft.com.au/SystemRequirements.aspx - WinXP hasn't been supported since Microsoft ended support for WinXP on April 8, 2014.

Question owner

I would point out a) this malfunction has existed for a number of years and certainly prior to April '14 when support for XP ended and b) the malfunction is not confined to Handitax. It applied to many programs opened and possible all. As far as I am aware, this malfunction only appears when using the Firefox browser and not other browsers. Other persons have reported this malfunction on the internet.

I would point out a) this malfunction has existed for a number of years and certainly prior to April '14 when support for XP ended and b) the malfunction is not confined to Handitax. It applied to many programs opened and possible all. As far as I am aware, this malfunction only appears when using the Firefox browser and not other browsers. Other persons have reported this malfunction on the internet.