Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Crashing and Plug In Container exe

  • 16 replies
  • 3 have this problem
  • 46 views
  • Last reply by FredMcD

more options

Windows Xp 32 bit, Avast security. Ever since your last (2) updates my page will crash anywhere, e mail, Facebook, etc. Most importantly, I constantly have my entire page disappear & the Error Plug In container .exe crashed. Before those (2) updates I NEVER had either problem. I have used Safe mode. Uninstalled, reinstalled Flash. reset Firefox, Uninstalled & reinstalled Firefox. Do you have any more suggestions? I would like to go back before those (2) updates. I don't remember what "Number" that was. Is that possible? This is driving me crazy!!!!!

All Replies (16)

more options

Start Firefox in Safe Mode {web Link} by holding down the <Shift>
(Mac=Options)
key, and then starting Firefox. Is the problem still there?

While still in Safe Mode,

In the address bar, type about:crashes<enter>. Note: If any reports do not have BP in front of the numbers/letters, click it to submit them.

The crash report is several pages of data. We need the report numbers to see the whole report.

Using your mouse, mark the most resent 7 - 10 crash reports, and copy them. Now go to the reply box below and paste them in.

aboutcrashesFx29
more options

bp-9bfd5e15-956e-4e61-8781-9a2522160107 1/7/2016 3:31 AM 90ac785c-9689-4fd5-828d-07f118648d7e 12/18/2015 5:51 AM 51995375-6b95-4de0-bd66-3b6abfd015a8 12/16/2015 7:35 AM 58c88657-b968-4f77-82c8-548d8410ccef 12/13/2015 11:53 PM ed49d849-243c-4d6f-832e-072c9a5371c1 12/12/2015 10:46 PM 6c85ecf2-8c08-4e39-8c67-bf204e510dd2 12/8/2015 3:52 AM 50a1e0ed-e807-4aa8-a73e-222619e60107 12/7/2015 5:43 AM 81a09be9-5ae9-4c6c-91c7-9938ce009c13 12/7/2015 4:59 AM a9789fd8-8364-4235-87ed-ff5743b72c60 12/5/2015 10:10 AM d0ffa101-2b4c-4ccc-922d-3a41adcfde84 12/4/2015 7:44 AM bp-9bfd5e15-956e-4e61-8781-9a2522160107 1/7/2016 3:31 AM 90ac785c-9689-4fd5-828d-07f118648d7e 12/18/2015 5:51 AM 51995375-6b95-4de0-bd66-3b6abfd015a8 12/16/2015 7:35 AM 58c88657-b968-4f77-82c8-548d8410ccef 12/13/2015 11:53 PM ed49d849-243c-4d6f-832e-072c9a5371c1 12/12/2015 10:46 PM 6c85ecf2-8c08-4e39-8c67-bf204e510dd2 12/8/2015 3:52 AM 50a1e0ed-e807-4aa8-a73e-222619e60107 12/7/2015 5:43 AM 81a09be9-5ae9-4c6c-91c7-9938ce009c13 12/7/2015 4:59 AM a9789fd8-8364-4235-87ed-ff5743b72c60 12/5/2015 10:10 AM d0ffa101-2b4c-4ccc-922d-3a41adcfde84 12/4/2015 7:44 AM bp-9bfd5e15-956e-4e61-8781-9a2522160107 1/7/2016 3:31 AM 90ac785c-9689-4fd5-828d-07f118648d7e 12/18/2015 5:51 AM 51995375-6b95-4de0-bd66-3b6abfd015a8 12/16/2015 7:35 AM 58c88657-b968-4f77-82c8-548d8410ccef 12/13/2015 11:53 PM ed49d849-243c-4d6f-832e-072c9a5371c1 12/12/2015 10:46 PM 6c85ecf2-8c08-4e39-8c67-bf204e510dd2 12/8/2015 3:52 AM 50a1e0ed-e807-4aa8-a73e-222619e60107 12/7/2015 5:43 AM 81a09be9-5ae9-4c6c-91c7-9938ce009c13 12/7/2015 4:59 AM a9789fd8-8364-4235-87ed-ff5743b72c60 12/5/2015 10:10 AM d0ffa101-2b4c-4ccc-922d-3a41adcfde84 12/4/2015 7:44 AM

Modified by elainemacko

more options

No, I already SAID I tried Safe Mode

more options

Many of your crash reports weren’t sent to the Mozilla Servers.

In the address bar, type about:crashes<enter>. Note: If any reports do not have BP in front of the numbers/letters, click it to submit them.

The crash report is several pages of data. We need the report numbers to see the whole report.

Using your mouse, mark the most resent 7 - 10 crash reports, and copy them. Now go to the reply box below and paste them in.


bp-9bfd5e15-956e-4e61-8781-9a2522160107

Signature hang | F_790366171

Process Type plugin Shockwave Flash Version: 20.0.0.267

This is for Sumo's Related Bugs 763895 NEW --- Flash hang in F_790366171


Firefox 43.0.4 is available.

If you have problems with current Shockwave Flash plugin versions then check this:

  • see if there are updates for your graphics drivers

https://support.mozilla.org/kb/upgrade-graphics-drivers-use-hardware-acceleration

  • disable protected mode in the Flash plugin (Flash 11.3+ on Windows Vista and later)

https://forums.adobe.com/message/4468493#TemporaryWorkaround

  • disable hardware acceleration in the Flash plugin

https://forums.adobe.com/thread/891337 See also:

more options

bp-7871da39-d7ed-48fc-9990-054212160107 1/7/2016 3:33 AM bp-9bfd5e15-956e-4e61-8781-9a2522160107 1/7/2016 3:31 AM 51995375-6b95-4de0-bd66-3b6abfd015a8 12/16/2015 7:35 AM 58c88657-b968-4f77-82c8-548d8410ccef 12/13/2015 11:53 PM ed49d849-243c-4d6f-832e-072c9a5371c1 12/12/2015 10:46 PM 6c85ecf2-8c08-4e39-8c67-bf204e510dd2 12/8/2015 3:52 AM 50a1e0ed-e807-4aa8-a73e-222619e60107 12/7/2015 5:43 AM 81a09be9-5ae9-4c6c-91c7-9938ce009c13 12/7/2015 4:59 AM bp-d50ea143-fc69-435a-bc1a-c588e2160107 12/5/2015 10:10 AM d0ffa101-2b4c-4ccc-922d-3a41adcfde84 12/4/2015 7:44 AM ddc04d29-43df-44ba-85f0-0f4977e73e65 12/4/2015 12:15 AM 4794c8f0-402c-47c8-b3a0-8e4a98cbc9c9 12/1/2015 3:42 AM b2dda099-9f84-4490-b0e2-8cfdabf358af 12/1/2015 1:01 AM bp-c19b4be9-c10b-424e-8418-d9bf42151130 11/30/2015 2:07 AM 4f6afe7c-62f6-4424-b073-8b53990c42e0 11/25/2015 1:06 AM af85c65a-f5b7-47e2-bd5c-a4e62b6a6d99 11/21/2015 6:15 AM 6213b117-93ce-488c-aade-f8578dc7398c 11/14/2015 7:25 AM 42cea6d8-bafc-4a54-bf1e-67a3f824413a 11/11/2015 4:06 AM ae164db5-9472-460e-a64f-5ec0d7d2af80 11/7/2015 9:22 AM d7acc23b-ea59-4794-9349-c32096919e30 11/6/2015 6:39 AM e2986f10-925f-4645-be1c-2790f1263980 11/6/2015 1:51 AM 71bb33c7-4463-402f-aa10-92dd558003e2 10/29/2015 11:19 PM 04cef1ce-cde2-4d0a-a7d8-d3d2ad0824ca 10/28/2015 4:21 AM 10/26/2015 6:14 AM ee85364f-5bb8-4085-aef0-dfeca482e116 10/24/2015 4:37 AM ad02b548-47ed-4b80-9b1b-0af2a25edf17 10/17/2015 3:15 AM c5aa12b2-a0d7-4baf-a635-9fb1612f2e82 10/13/2015 4:54 AM c781fce0-1211-4c0c-b54b-b5611d8d4285 10/2/2015 7:27 AM 1de45318-0541-445b-b8ca-55fc0ad1e7b1 9/27/2015 3:03 AM 1980fb9d-2c0e-4898-90cd-4279530d50e8 9/25/2015 6:55 PM 958a178f-88e7-4fc1-a863-2111cb8d88f8 9/23/2015 1:07 AM 2a55bd7b-8300-43fa-b7bb-2cb2ce8c8ff1 9/21/2015 1:35 AM 09d4faa3-7e0c-4ec1-b90c-a0cf9c1e3cdd 9/21/2015 1:05 AM 918e5ad0-8983-4d0f-9e07-76a1a1cab89e 9/16/2015 4:18 AM 4588d1db-607a-4760-96c6-9e4ce5520c8e 9/13/2015 4:22 AM 8060e003-b387-46d4-a902-bc744aec4122 9/12/2015 4:13 AM ad7b5185-ba68-4372-8b4e-031b81a01e94 9/10/2015 6:15 PM 9c72e31c-ea00-45ca-804d-c1dc41838a73 9/7/2015 9:25 PM f05d6df2-c2a6-4c59-938b-f5ebb7106c6d 9/6/2015 10:05 PM a4abc32b-4208-42a9-afd2-7b365b468547 9/3/2015 9:43 PM 25a0c67e-1b2d-4792-8562-810e187c7ced 9/3/2015 8:19 PM d92bee74-6fe5-4e0b-a8d5-b0728c10f4be 9/1/2015 4:36 PM d676ecf5-a920-4874-b2f8-c31ab91e2c62 8/31/2015 7:45 PM 1eeee2e8-1cbe-425c-b38a-f063783d4fa6 8/28/2015 5:44 AM 7499e1da-fe9e-4106-8c09-c272acd43ce7 8/27/2015 5:41 AM 59588d02-7877-49a6-9833-8a834f18c67859588d02-7877-49a6-9833-8a834f18c678 8/25/2015 1:23 AM

I DON'T UNDERSTAND WHY ALL OF THESE WEREN'T REPORTED. WHERE DO I GO TO FIND OUT IF I HAVE " CRASH REPORTS" TURNED ON?????

more options

Type about:preferences#advanced<enter> in the address bar.

Select Data Choices. Turn on Enable Crash Reporter.


Go thru the December reports, and click on them to submit them. Then post the list for December with the new numbers.

more options

bp-7871da39-d7ed-48fc-9990-054212160107 Date Processed 2016-01-07T11:33:10.741488+00:00

Signature LdrpFetchAddressOfSecurityCookie


I've called the big guys to help you. Good luck.

more options

It's been a week. Are any of the "Big Guys" supposed to let me know what is being done?

more options

I put in another call

more options

Hi Elaine, sorry for the long wait! We're volunteers so it's hard to respond to everyone. But I do have a solution for you. Please check your private message and try my steps there.

more options

Well, now it's been 2 weeks. The plug in is still crashing. I still have not heard from anyone, but Noah. My entire computer was swept. It's not me. I'm guessing a lot more people have this problem. I can't tell you how annoying it is. Please respond.

more options

I've called the big guys to help you. Good luck.

more options

A crash report from 1/7/2016 shows a Flash induced crash - an older version of Flash (_267) than the current 20.0.0.286 version. Please update Flash.

Also provide 5 or 6 more current Crash Report ID's. Note the date of "collection" for the data. And for Reports that weren't submitted, just click on those reports to submit that to the Crash Reports system today.

more options

20.0.0.286 This is the Flash player I have installed. I checked. I have Crash Report "clicked" on Firefox. I don't know why they are not reporting. But, there would be NO crash report if the Plug in Container exe crashes, would there. That is what's happening.

more options

Fred, I was told 2 weeks ago, the Big Guys were being called. So far, NOTHING!

more options

the-edmeister is a Moderator