Recent answers to Google Maps Live Traffic appears briefly then disappears (not in Safe Mode, but even with all add-ons disabled)https://support.mozilla.org/en-US/questions/11027662016-02-22T04:16:39-08:00That's good to hear.
Please flag your last post as Solved Problem so others will know.
2016-02-22T04:16:39-08:00fredmcd-hotmailhttps://support.mozilla.org/en-US/questions/1102766#answer-847437<p>That's good to hear.
Please flag your last post as <strong>Solved Problem</strong> so others will know.
</p>After several months and different versions of Firefox, I just noticed that I do not have this probl2016-02-22T02:56:06-08:00civic-mindednesshttps://support.mozilla.org/en-US/questions/1102766#answer-847399<p>After several months and different versions of Firefox, I just noticed that I do not have this problem now, using Firefox 44.0.2. I'm using the same add-ons (and added Firebug). I hope this lasts! Thanks for the help (I'm not sure that "the big guys" helped out, though).
</p>I've called the big guys to help you. Good luck.
2016-01-08T08:23:52-08:00fredmcd-hotmailhttps://support.mozilla.org/en-US/questions/1102766#answer-828666<p>I've called the big guys to help you. Good luck.
</p>FredMcD said
If it does crash, this will leave a record that we can check out.
Did you take care o2016-01-08T06:50:51-08:00civic-mindednesshttps://support.mozilla.org/en-US/questions/1102766#answer-828620<p><em>FredMcD <a href="#answer-828479" rel="nofollow">said</a></em>
</p>
<blockquote>
If it does crash, this will leave a record that we can check out.
Did you take care of the <strong>user.js</strong> file?
</blockquote>
<p>There is no user.js file. Instead, there is a prefs.js file which I am reluctant to rename as my preferences are synchronized across multiple devices. Thanks for the help, but I prefer a different route if possible.
</p>If it does crash, this will leave a record that we can check out.
Did you take care of the user.js f2016-01-08T00:28:00-08:00fredmcd-hotmailhttps://support.mozilla.org/en-US/questions/1102766#answer-828479<p>If it does crash, this will leave a record that we can check out.
Did you take care of the <strong>user.js</strong> file?
</p>FredMcD said
civic-mindedness said
All Crash Reports
This application has not been configured to2016-01-07T11:56:07-08:00civic-mindednesshttps://support.mozilla.org/en-US/questions/1102766#answer-828327<p><em>FredMcD <a href="#answer-827709" rel="nofollow">said</a></em>
</p>
<blockquote>
<em>civic-mindedness <a href="#answer-827688" rel="nofollow">said</a></em>
<blockquote>
All Crash Reports
This application has not been configured to display crash reports.
</blockquote>
<p>You must turn on <strong>Enable Crash Reports.</strong>
Type <strong>about:preferences#advanced</strong>&lt;enter&gt; in the address bar.
Select <strong>Data Choices.</strong>
</p><p>How are Crash Reports relevant to this issue? Firefox isn't crashing.
</p>
</blockquote>civic-mindedness said
All Crash Reports
This application has not been configured to display crash2016-01-06T06:33:05-08:00fredmcd-hotmailhttps://support.mozilla.org/en-US/questions/1102766#answer-827709<p><em>civic-mindedness <a href="#answer-827688" rel="nofollow">said</a></em>
</p>
<blockquote>
All Crash Reports
This application has not been configured to display crash reports.
</blockquote>
<p>You must turn on <strong>Enable Crash Reports.</strong>
Type <strong>about:preferences#advanced</strong>&lt;enter&gt; in the address bar.
Select <strong>Data Choices.</strong>
</p>
<blockquote>
user.js Preferences
Your profile folder contains a user.js file, which includes preferences that were not created by Firefox.
</blockquote>
<p>Rename the <strong>user.js</strong> file by adding <strong>.old</strong> to it..
Type <strong>about:support</strong> in the address bar and press enter.
</p><p>Under the page logo on the left side you will see <strong>Application Basics.</strong>
Under this find <strong>Profile Folder.</strong> To it’s right press the button
<strong>Show Folder.</strong> This will open your file browser to the current
Firefox profile. Now <strong>Close Firefox.</strong>
</p><p>Locate the file. Then rename or delete it. Restart Firefox.
</p>I deleted the printer preferences so that it all fits here:
Application Basics
Name Firefox
Versio2016-01-06T05:40:32-08:00civic-mindednesshttps://support.mozilla.org/en-US/questions/1102766#answer-827688<p>I deleted the printer preferences so that it all fits here:
</p><p>Application Basics
Name Firefox
Version 43.0.2
Build ID 20151221130713
Update History Show Update History
Update Channel release
User Agent Mozilla/5.0 (Windows NT 6.1; WOW64; rv:43.0) Gecko/20100101 Firefox/43.0
Profile Folder Show Folder
Enabled Plugins about:plugins
</p><p>Build Configuration about:buildconfig
</p><p>Memory Use about:memory
</p><p>Registered Service Workers about:serviceworkers
</p><p>Multiprocess Windows 0/1 (default: false)
Safe Mode false
Crash Reports for the Last 3 Days
Report ID Submitted
All Crash Reports
This application has not been configured to display crash reports.
Extensions
Name Version Enabled ID
Adblock Plus 2.7 true {d10d0bf8-f5b5-c8b4-a8b2-2b9879e08c5d}
Adblock Plus Pop-up Addon 0.9.2.1-signed true adblockpopups@jessehakanen.net
Autofill Forms 1.0.6.1-signed true autofillForms@blueimp.net
Dashlane 3.6.0 true jetpack-extension@dashlane.com
DownThemAll! 2.0.18.1-signed.1-let-fixed true {DDC359D1-844A-42a7-9AA1-88A850A938A8}
DownThemAll! AntiContainer 1.4 true anticontainer@downthemall.net
Forecastfox (fix version) 2.3.5 true forecastfox@s3_fix_version
Print Friendly &amp; PDF 2.0.2 true jid0-YQz0l1jthOIz179ehuitYAOdBEs@jetpack
Restart Button 0.1.5.1-signed true restartbutton@strk.jp
Saved Password Editor 2.9.4 true savedpasswordeditor@daniel.dawson
The Addon Bar (restored) 3.2.1-signed true the-addon-bar@GeekInTraining-GiT
Update Scanner 3.2.3 true {c07d1a49-9894-49ff-a594-38960ede8fb9}
WOT 20151208 true {a0d7ccb3-214d-498b-b4aa-0e8fda9a7bf7}
Trend Micro NSC Firefox Extension 5.82.0.1081 false {22C7F6C6-8D67-4534-92B5-529A0EC09405}
Graphics
Adapter Description Intel(R) HD Graphics
Adapter Drivers igdumd64 igd10umd64 igdumdx32 igd10umd32
Adapter RAM Unknown
Asynchronous Pan/Zoom none
Device ID 0x0046
Direct2D Enabled true
DirectWrite Enabled true (6.1.7601.19061)
Driver Date 6-10-2011
Driver Version 8.15.10.2418
GPU #2 Active false
GPU Accelerated Windows 1/1 Direct3D 11 (OMTC)
Subsys ID 04291028
Supports Hardware H264 Decoding Yes
Vendor ID 0x8086
WebGL Renderer Google Inc. -- ANGLE (Intel(R) HD Graphics Direct3D9Ex vs_3_0 ps_3_0)
windowLayerManagerRemote true
AzureCanvasBackend direct2d
AzureContentBackend direct2d
AzureFallbackCanvasBackend cairo
AzureSkiaAccelerated 0
Important Modified Preferences
Name Value
accessibility.typeaheadfind true
accessibility.typeaheadfind.flashBar 0
browser.cache.disk.capacity 358400
browser.cache.disk.filesystem_reported 1
browser.cache.disk.hashstats_reported 1
browser.cache.disk.smart_size_cached_value 358400
browser.cache.disk.smart_size.first_run false
browser.cache.disk.smart_size.use_old_max false
browser.cache.frecency_experiment 3
browser.download.importedFromSqlite true
browser.download.manager.closeWhenDone true
browser.download.useDownloadDir false
browser.places.smartBookmarksVersion 7
browser.search.suggest.enabled false
browser.sessionstore.upgradeBackup.latestBuildID 20151221130713
browser.startup.homepage about:blank
browser.startup.homepage_override.buildID 20151221130713
browser.startup.homepage_override.mstone 43.0.2
dom.apps.reset-permissions true
dom.max_script_run_time 0
dom.mozApps.used true
dom.w3c_touch_events.expose false
extensions.lastAppVersion 43.0.2
font.internaluseonly.changed true
gfx.crash-guard.d3d11layers.appVersion 43.0.2
gfx.crash-guard.d3d11layers.deviceID 0x0046
gfx.crash-guard.d3d11layers.driverVersion 8.15.10.2418
gfx.crash-guard.d3d11layers.feature-d2d true
gfx.crash-guard.d3d11layers.feature-d3d11 true
gfx.crash-guard.glcontext.appVersion 43.0.2
gfx.crash-guard.glcontext.deviceID 0x0046
gfx.crash-guard.glcontext.driverVersion 8.15.10.2418
gfx.crash-guard.glcontext.gfx.driver-init.direct3d11-angle true
gfx.crash-guard.glcontext.gfx.driver-init.webgl-angle true
gfx.crash-guard.glcontext.gfx.driver-init.webgl-angle-force-d3d11 false
gfx.crash-guard.glcontext.gfx.driver-init.webgl-angle-force-warp false
gfx.crash-guard.glcontext.gfx.driver-init.webgl-angle-try-d3d11 true
gfx.crash-guard.status.d3d11layers 2
gfx.crash-guard.status.d3d9video 2
gfx.crash-guard.status.glcontext 2
gfx.direct3d.checkDX10 false
gfx.direct3d.last_used_feature_level_idx 1
gfx.driver-init.appVersion 42.0
gfx.driver-init.deviceID 0x0046
gfx.driver-init.driverVersion 8.15.10.2418
gfx.driver-init.feature-d2d true
gfx.driver-init.feature-d3d11 true
gfx.driver-init.status 2
media.gmp-eme-adobe.abi x86-msvc
media.gmp-eme-adobe.lastUpdate 1447081277
media.gmp-eme-adobe.version 15
media.gmp-gmpopenh264.abi x86-msvc
media.gmp-gmpopenh264.lastUpdate 1451504408
media.gmp-gmpopenh264.version 1.5.3
media.gmp-manager.buildID 20151221130713
media.gmp-manager.lastCheck 1452094906
media.hardware-video-decoding.failed false
network.cookie.cookieBehavior 1
network.cookie.prefsMigrated true
network.predictor.cleaned-up true
places.database.lastMaintenance 1451959247
places.history.expiration.transient_current_max_pages 104858
plugin.disable_full_page_plugin_for_types application/pdf
plugin.importedState true
plugin.state.npmozcouponprinter 1
privacy.donottrackheader.enabled true
privacy.sanitize.migrateFx3Prefs true
storage.vacuum.last.index 1
storage.vacuum.last.places.sqlite 1449967014
user.js Preferences
Your profile folder contains a user.js file, which includes preferences that were not created by Firefox.
Important Locked Preferences
Name Value
JavaScript
Incremental GC true
Accessibility
Activated false
Prevent Accessibility 0
Library Versions
Expected minimum version Version in use
NSPR 4.10.10 4.10.10
NSS 3.20.2 Basic ECC 3.20.2 Basic ECC
NSSSMIME 3.20.2 Basic ECC 3.20.2 Basic ECC
NSSSSL 3.20.2 Basic ECC 3.20.2 Basic ECC
NSSUTIL 3.20.2 3.20.2
Experimental Features
Name ID Description Active End Date Homepage
</p>Type about:support in the address bar and press Enter.
Under the main banner, press the button; Copy2016-01-06T04:51:34-08:00fredmcd-hotmailhttps://support.mozilla.org/en-US/questions/1102766#answer-827656<p>Type <strong>about:support</strong> in the address bar and press <strong>Enter.</strong>
Under the main banner, press the button; <strong>Copy Text To Clipboard.</strong>.
Then in the reply box at the bottom of this page,
do a right click in the box and select <strong>Paste.</strong>
This will show us your system details.
<strong>No Personal Information Is Collected.</strong>
</p>As mentioned, I did try disabling hardware acceleration in Firefox. It did not solve the issue. On2016-01-05T23:40:37-08:00civic-mindednesshttps://support.mozilla.org/en-US/questions/1102766#answer-827562<p>As mentioned, I did try disabling hardware acceleration in Firefox. It did not solve the issue. Only Safe Mode has solved the issue so far.
</p>You can try to disable hardware acceleration in Firefox.
Tools > Options > Advanced > Gene2016-01-05T08:37:11-08:00cor-elhttps://support.mozilla.org/en-US/questions/1102766#answer-827325<p>You can try to disable hardware acceleration in Firefox.
</p>
<ul><li>Tools &gt; Options &gt; Advanced &gt; General &gt; Browsing: "Use hardware acceleration when available"
</li></ul>
<p>You need to close and restart Firefox after toggling this setting.
</p>
<ul><li><a href="https://support.mozilla.org/kb/Troubleshooting+extensions+and+themes" rel="nofollow">https://support.mozilla.org/kb/Troubleshooting+extensions+and+themes</a>
</li></ul>
<p>You can check if there is an update for your graphics display driver and check for hardware acceleration related issues.
</p>
<ul><li><a href="https://support.mozilla.org/kb/upgrade-graphics-drivers-use-hardware-acceleration" rel="nofollow">https://support.mozilla.org/kb/upgrade-graphics-drivers-use-hardware-acceleration</a>
</li></ul>FredMcD said
Are you using the default theme?
Yes, I am using the Default Theme. (Sorry for usin2016-01-05T01:00:03-08:00civic-mindednesshttps://support.mozilla.org/en-US/questions/1102766#answer-827142<p><em>FredMcD <a href="#answer-827114" rel="nofollow">said</a></em>
</p>
<blockquote>
Are you using the default theme?
</blockquote>
<p>Yes, I am using the Default Theme. (Sorry for using the term "Standard Theme".)
</p>Are you using the default theme?
2016-01-05T00:24:36-08:00fredmcd-hotmailhttps://support.mozilla.org/en-US/questions/1102766#answer-827114<p>Are you using the default theme?
</p>cor-el said
If it works in Safe Mode and in normal mode with all extensions (Firefox menu button/2016-01-05T00:00:03-08:00civic-mindednesshttps://support.mozilla.org/en-US/questions/1102766#answer-827107<p><em>cor-el <a href="#answer-826953" rel="nofollow">said</a></em>
</p>
<blockquote>
If it works in Safe Mode and in normal mode with all extensions (Firefox menu button/Tools &gt; Add-ons &gt; Extensions) disabled ...
</blockquote>
<p>Sorry if I wasn't more clear, but if I disable all extensions, I still have the problem. The problem only goes away if I start in Safe Mode. So there is something more subtle here that I don't understand. A plug-in, maybe? How to selectively disable these?
</p>FredMcD said
Type about:preferences#advanced<Enter> in the address bar.
Under Advanced, Sel2016-01-04T23:58:09-08:00civic-mindednesshttps://support.mozilla.org/en-US/questions/1102766#answer-827106<p><em>FredMcD <a href="#answer-826944" rel="nofollow">said</a></em>
</p>
<blockquote>
Type <strong>about:preferences#advanced</strong>&lt;Enter&gt; in the address bar.
Under <strong>Advanced,</strong> Select <strong>General.</strong>
Look for and turn off <strong>Use Hardware Acceleration</strong>.
Then restart the browser. Are there any problems?
</blockquote>
<p>In my post, I mentioned "turning Hardware Acceleration off does not solve the problem".
</p>If you use extensions (Firefox menu button/Tools > Add-ons > Extensions) that can block conten2016-01-04T12:24:19-08:00cor-elhttps://support.mozilla.org/en-US/questions/1102766#answer-826953<p>If you use extensions (Firefox menu button/Tools &gt; Add-ons &gt; Extensions) that can block content (e.g. Adblock Plus, NoScript, Flash Block, Ghostery) then make sure that such extensions aren't blocking content.
</p><p>If it works in Safe Mode and in normal mode with all extensions (Firefox menu button/Tools &gt; Add-ons &gt; Extensions) disabled then try to find which extension is causing it by enabling one extension at a time until the problem reappears.
</p><p>Close and restart Firefox after each change via *"3-bar" menu button &gt; Exit (Power button)
</p>
<ul><li>Windows: File &gt; Exit
</li><li>Mac: Firefox &gt; Quit Firefox
</li><li>Linux: File &gt; Quit
</li></ul>Type about:preferences#advanced<Enter> in the address bar.
Under Advanced, Select General.
Loo2016-01-04T12:02:33-08:00fredmcd-hotmailhttps://support.mozilla.org/en-US/questions/1102766#answer-826944<p>Type <strong>about:preferences#advanced</strong>&lt;Enter&gt; in the address bar.
</p><p>Under <strong>Advanced,</strong> Select <strong>General.</strong>
Look for and turn off <strong>Use Hardware Acceleration</strong>.
</p><p>Then restart the browser. Are there any problems?
</p>