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Whenever I minimize or resize Firefox, it becomes unresponsive. Tried "refreshing" with no luck.

  • 3 replies
  • 1 has this problem
  • Last reply by FredMcD

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After I minimize or resize, I can't change tabs or click on anything in the browser. The menu bar still works, but nothing else.

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The above link is just telling me to Refresh Firefox. I already tried that. Is there a way to contact Firefox directly? I don't want to have to switch browsers.

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The people who answer questions here, for the most part, are other Firefox users volunteering their time (like me), not Mozilla employees or Firefox developers.

If you want to leave feedback for Firefox developers, you can go to the Firefox Help menu and select Submit Feedback... or use this link. Your feedback gets collected at, where a team of people read it and gather data about the most common issues.

Type about:support in the address bar and press enter.

Under the page logo on the left side you will see Application Basics. Under this find Profile Folder. To it’s right press the button Show Folder. This will open your file browser to the current Firefox profile. Now Close Firefox.

Locate the xulstore.json file. Then rename or delete it. Restart Firefox.