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Firefox 43 update keeps crashing my mac desktop + script errors, anyone else?

Posted

1] keep getting script errors trying to shop on Amazon [compatibility with my shopping extensions?] I can stop the script, but once somehow it opened multiple Amazon windows with script error messages and whole computer froze badly. Had to shut down.' 2] Pages like weather Channel, Yahoo Mail were at first blank except the background, now they load but slower than before. 3] with several or more tabs open in private windows, I start playing YouTube videos. They seem to play fine for a good while, Pausing and searching the videos, and then Firefox disappears and crashes. Thanks for any help [ I just downloaded a bunch more extensions to try later, but the vast majority of all my extensions are disabled ]

1] keep getting script errors trying to shop on Amazon [compatibility with my shopping extensions?] I can stop the script, but once somehow it opened multiple Amazon windows with script error messages and whole computer froze badly. Had to shut down.' 2] Pages like weather Channel, Yahoo Mail were at first blank except the background, now they load but slower than before. 3] with several or more tabs open in private windows, I start playing YouTube videos. They seem to play fine for a good while, Pausing and searching the videos, and then Firefox disappears and crashes. Thanks for any help [ I just downloaded a bunch more extensions to try later, but the vast majority of all my extensions are disabled ]

Additional System Details

Installed Plug-ins

  • Version 5.41.3.0
  • Displays Java applet content, or a placeholder if Java is not installed.
  • LastPass Plugin
  • The QuickTime Plugin allows you to view a wide variety of multimedia content in web pages. For more information, visit the QuickTime Web site.
  • Shockwave Flash 20.0 r0
  • 5.1.30514.0

Application

  • Firefox 43.0.1
  • User Agent: Mozilla/5.0 (Macintosh; Intel Mac OS X 10.8; rv:43.0) Gecko/20100101 Firefox/43.0
  • Support URL: https://support.mozilla.org/1/firefox/43.0.1/Darwin/en-US/

Extensions

  • Adblock Plus 2.7 ({d10d0bf8-f5b5-c8b4-a8b2-2b9879e08c5d})
  • Ciuvo Price Comparison 1.4.46 (extension@ciuvo.com)
  • Google Disconnect 2.4.2.1-signed (google@disconnect.me)
  • LastPass 3.2.41 (support@lastpass.com)
  • PriceLocal 0.5.0 (extension@getpricelocal.com)
  • Session Manager 0.8.1.8 ({1280606b-2510-4fe0-97ef-9b5a22eafe30})
  • The Camelizer - Price Tracker 2.8.1 (izer@camelcamelcamel.com)
  • WOT 20151208 ({a0d7ccb3-214d-498b-b4aa-0e8fda9a7bf7})
  • addbutton-firefox 0.1.1-signed (jid1-j6zZ7AswTq1TYA@jetpack) (Inactive)
  • AVG PrivacyFix 5.0.11 ({7CA9CF31-1C73-46CD-8377-85AB71EA771F}) (Inactive)
  • BetterPrivacy 1.69 ({d40f5e7b-d2cf-4856-b441-cc613eeffbe3}) (Inactive)
  • Free Memory 0.96.1 (jid1-n85lxPv1NAWVTQ@jetpack) (Inactive)
  • InvisibleHand 3.9.49.1-signed (canitbecheaper@trafficbroker.co.uk) (Inactive)
  • Lightbeam 1.3.0.1-signed (jid1-F9UJ2thwoAm5gQ@jetpack) (Inactive)
  • PriceBlink 4.2.1-signed (info@priceblink.com) (Inactive)
  • Privacy Badger 1.0.5 (jid1-MnnxcxisBPnSXQ-eff@jetpack) (Inactive)
  • Reload Plus 5.0.3 (reloadplus@blackwind) (Inactive)
  • Self-Destructing Cookies 0.4.9 (jid0-9XfBwUWnvPx4wWsfBWMCm4Jj69E@jetpack) (Inactive)
  • Tab Auto Reload 1.0.17 (TabAutoReload@schuzak.jp) (Inactive)
  • YesScript 2.1.1-signed (yesscript@userstyles.org) (Inactive)

Javascript

  • incrementalGCEnabled: True

Graphics

  • adapterDescription:
  • adapterDeviceID: 0x9488
  • adapterDrivers:
  • adapterRAM:
  • adapterVendorID: 0x1002
  • driverDate:
  • driverVersion:
  • failures: [u'[GFX1-]: Failed to allocate a surface due to invalid size Size(-1,-1)', u'[GFX1-]: Failed to allocate a surface due to invalid size Size(-1,-1)', u'[GFX1-]: Failed to allocate a surface due to invalid size Size(-1,-1)', u'[GFX1-]: Failed to allocate a surface due to invalid size Size(-1,-1)', u'[GFX1-]: Failed to allocate a surface due to invalid size Size(-1,-1)', u'[GFX1-]: Failed to allocate a surface due to invalid size Size(-1,-1)']
  • indices: [0, 46, 47, 48, 49, 45]
  • info: {u'AzureCanvasBackend': u'skia', u'AzureFallbackCanvasBackend': u'none', u'AzureContentBackend': u'quartz', u'AzureSkiaAccelerated': 0}
  • numAcceleratedWindows: 5
  • numTotalWindows: 5
  • supportsHardwareH264: No;
  • webglRenderer: ATI Technologies Inc. -- ATI Radeon HD 4670 OpenGL Engine
  • windowLayerManagerRemote: True
  • windowLayerManagerType: OpenGL

Modified Preferences

Misc

  • User JS: No
  • Accessibility: No
FredMcD
  • Top 10 Contributor
4245 solutions 59390 answers

Start Firefox in Safe Mode {web Link} by holding down the <Shift>
(Mac=Options)
key, and then starting Firefox. Is the problem still there?


Do you have nvidia's network access manager or forceware network manager software installed? Disable / remove it. https://support.mozilla.org/en-US/kb/connectivity-crashing-firefox-43-update

Start '''[https://support.mozilla.org/en-US/kb/troubleshoot-firefox-issues-using-safe-mode Firefox in Safe Mode]''' {web Link} by holding down the '''<Shift><br> ''(Mac=Options)'' ''' key, and then starting Firefox. Is the problem still there? ------------ Do you have nvidia's network access manager or forceware network manager software installed? Disable / remove it. https://support.mozilla.org/en-US/kb/connectivity-crashing-firefox-43-update

Question owner

Thanks for the reply, Fred. I will have to try the safe mode another time. And investigate the other thing whatever that is. [If it's something I had to install, I wouldn't have it. ]

I guess it's somewhat common for some extensions not to work after an update?  Could the 2 shopping extensions that  no longer work be causing the script errors on Amazon?
And  the crashes happened when I was watching a video on Facebook  Or YouTube
Thanks for the reply, Fred. I will have to try the safe mode another time. And investigate the other thing whatever that is. [If it's something I had to install, I wouldn't have it. ] I guess it's somewhat common for some extensions not to work after an update? Could the 2 shopping extensions that no longer work be causing the script errors on Amazon? And the crashes happened when I was watching a video on Facebook Or YouTube

Modified by hithx

FredMcD
  • Top 10 Contributor
4245 solutions 59390 answers

If you suspect any add-on, disable it and restart the browser.

If you suspect any add-on, disable it and restart the browser.
cor-el
  • Top 10 Contributor
  • Moderator
17470 solutions 157874 answers

Helpful Reply

If you have submitted crash reports then please post the IDs of one or more recent crash reports that start with "bp-":

  • bp-xxxxxxxx-xxxx-xxxx-xxxx-xxxxxxxxxxxx

You can find the report ID of recent crash reports on the "Help > Troubleshooting Information" page (about:support).

  • click the "All Crash Reports" button on this page to open the about:crashes page and see all crash reports.

Alternatively you can open about:crashes via the location/address bar.

See also:

If you have submitted crash reports then please post the IDs of one or more recent crash reports that start with "bp-": *bp-xxxxxxxx-xxxx-xxxx-xxxx-xxxxxxxxxxxx You can find the report ID of recent crash reports on the "Help > Troubleshooting Information" page (about:support). *click the "All Crash Reports" button on this page to open the <b>about:crashes</b> page and see all crash reports. Alternatively you can open about:crashes via the location/address bar. See also: *http://kb.mozillazine.org/Mozilla_Crash_Reporter *https://support.mozilla.org/kb/Mozilla+Crash+Reporter

Question owner

didn't have time to try any fixes...problem resolved itself finally about few months ago...thanks for help!

didn't have time to try any fixes...problem resolved itself finally about few months ago...thanks for help!
FredMcD
  • Top 10 Contributor
4245 solutions 59390 answers

Hello,

I am glad to hear that your problem has been resolved. If you haven't already, please select the answer that solves the problem. This will help other users with similar problems find the solution more easily.

Thank you for contacting Mozilla Support.

Hello, I am glad to hear that your problem has been resolved. If you haven't already, please select the answer that solves the problem. This will help other users with similar problems find the solution more easily. Thank you for contacting Mozilla Support.