X
Tap here to go to the mobile version of the site.

Support Forum

Firefox crashes most every time try to close. Started since using windows 10.Tried all remedies.

Posted

Tried safemode, retune firefox, turn off LastPass.Diable plugins but,FF crashes most every time close, since updating to windows 10. Please advise. Trouble shooting data says I have windows xp as operating system...That is incorrect....This laptop I bought new from Dell with windows7

Thanks

Tried safemode, retune firefox, turn off LastPass.Diable plugins but,FF crashes most every time close, since updating to windows 10. Please advise. Trouble shooting data says I have windows xp as operating system...That is incorrect....This laptop I bought new from Dell with windows7 Thanks

Chosen solution

^: that is probably because this report hadn't been submitted when the crash occurred (1354244189000: Nov 30, 2012). The report gets the gets the stamp of the current date when you submit an old report.

I will edit the post and remove it to avoid confusion.

Read this answer in context 0

Additional System Details

Installed Plug-ins

  • ActiveTouch General Plugin Container Version 105
  • Adobe PDF Plug-In For Firefox and Netscape 11.0.13
  • Citrix Online App Detector Plugin
  • DYMO Label Framework Plugin
  • GEPlugin
  • Google Update
  • NPRuntime Script Plug-in Library for Java(TM) Deploy
  • Next Generation Java Plug-in 10.55.2 for Mozilla browsers
  • The plugin allows you to have a better experience with Microsoft SharePoint
  • The plugin allows you to have a better experience with Microsoft Lync
  • CANON iMAGE GATEWAY Mycamera Plugin
  • LastPass Plugin
  • NPWLPG
  • The QuickTime Plugin allows you to view a wide variety of multimedia content in Web pages. For more information, visit the QuickTime Web site.
  • RealDownloader Plugin
  • RealNetworks(tm) RealPlayer Chrome Background Extension Plug-In
  • RealNetworks(tm) RealDownloader Chrome Background Extension Plug-In
  • RealNetworks(tm) RealDownloader HTML5VideoShim Plug-In
  • RealNetworks(tm) RealDownloader PepperFlashVideoShim Plug-In
  • RealPlayer Download Plugin
  • RealPlayer(tm) LiveConnect-Enabled Plug-In
  • RealPlayer(tm) HTML5VideoShim Plug-In
  • Shockwave Flash 20.0 r0
  • 5.1.41105.0
  • iTunes Detector Plug-in

Application

  • Firefox 43.0.2
  • User Agent: Mozilla/5.0 (Windows NT 5.1; WOW64; rv:43.0) Gecko/20100101 Firefox/43.0
  • Support URL: https://support.mozilla.org/1/firefox/43.0.2/WINNT/en-US/

Extensions

  • Avast Online Security 10.3.3.13 (wrc@avast.com)
  • HP Smart Web Printing 4.60 (smartwebprinting@hp.com) (Inactive)
  • RealDownloader 1.3.3 ({DF153AFF-6948-45d7-AC98-4FC4AF8A08E2}) (Inactive)

Javascript

  • incrementalGCEnabled: True

Graphics

  • adapterDescription: Intel(R) HD Graphics
  • adapterDescription2:
  • adapterDeviceID: 0x0046
  • adapterDeviceID2:
  • adapterDrivers: igdumd64 igd10umd64 igdumdx32 igd10umd32
  • adapterDrivers2:
  • adapterRAM: Unknown
  • adapterRAM2:
  • adapterSubsysID: 04471028
  • adapterSubsysID2:
  • adapterVendorID: 0x8086
  • adapterVendorID2:
  • direct2DEnabled: True
  • directWriteEnabled: True
  • directWriteVersion: 10.0.10586.0
  • driverDate: 11-26-2012
  • driverDate2:
  • driverVersion: 8.15.10.2900
  • driverVersion2:
  • failures: [u'[GFX1-]: GLContext is disabled due to a previous crash.', u'[GFX1-]: GLContext is disabled due to a previous crash.']
  • indices: [0, 1]
  • info: {u'AzureCanvasBackend': u'direct2d 1.1', u'AzureFallbackCanvasBackend': u'cairo', u'AzureContentBackend': u'direct2d 1.1', u'AzureSkiaAccelerated': 0}
  • isGPU2Active: False
  • numAcceleratedWindows: 1
  • numTotalWindows: 1
  • supportsHardwareH264: Yes
  • webglRendererMessage: [u'']
  • windowLayerManagerRemote: True
  • windowLayerManagerType: Direct3D 11

Modified Preferences

Misc

  • User JS: No
  • Accessibility: No
FredMcD
  • Top 10 Contributor
4246 solutions 59390 answers

In the address bar, type about:crashes<enter>. Note: If any reports do not have BP in front of the numbers/letters, click it to submit them.

The crash report is several pages of data. We need the report numbers to see the whole report.

Using your mouse, mark the most resent 7 - 10 crash reports, and copy them. Now go to the reply box below and paste them in.

aboutcrashesFx29

As a test, disable Avast.

In the address bar, type '''about:crashes'''<enter>.''' Note:''' If any reports do not have '''BP''' in front of the numbers/letters, click it to submit them. '''The crash report is several pages of data.''' '''We need the report numbers to see the whole report.''' Using your mouse, '''mark''' the most '''resent 7 - 10''' crash reports, and '''copy''' them. Now go to the reply box below and '''paste''' them in. ;[[Image:aboutcrashesFx29|width=500]] ------------- As a test, disable Avast.
cor-el
  • Top 10 Contributor
  • Moderator
17470 solutions 157890 answers

You can check in the the Windows Control Panel if you can find "NVIDIA Network Access Manager" or "NVIDIA ForceWare Network Access Manager" and uninstall this software.

You can check in the the Windows Control Panel if you can find "NVIDIA Network Access Manager" or "NVIDIA ForceWare Network Access Manager" and uninstall this software.

Question owner

I tried disabling Avast, with same crash problem. Also no "NVIDIA network access manager" found to uninstall.

Thank you

Submitted Crash Reports Report ID Date Submitted a1d89f44-dcbf-4fef-a5bf-effb7472ea5a 12/30/2015 10:44 PM bp-96b9ff1d-c49d-4900-85be-002fb2151231 12/30/2015 07:57 PM bp-e44185fd-a679-4a24-833f-e57482151231 12/30/2015 07:43 PM bp-035cb662-a257-4361-aa31-a7ef62151231 12/30/2015 07:26 PM bp-e641f0d3-05e9-4365-a5d1-073c92151231 12/30/2015 07:25 PM bp-bf6eaf4a-d99e-45e1-92aa-388652151230 12/30/2015 06:52 PM bp-a917ecb3-c62b-4f53-937c-73d292151230 12/30/2015 06:45 PM bp-7bbcf160-bfbb-4732-9953-7ad712151230 12/30/2015 06:27 PM bp-7e9d0b80-6225-4c19-add7-495e32151230 12/30/2015 06:26 PM bp-8c010924-1237-4e90-8bfb-824642151230 12/30/2015 12:44 PM bp-92f38a75-7a97-46df-aee1-9b7a12151230 12/30/2015 12:38 PM e70c72fd-9fd4-4959-a3be-ed343c748f6e 12/30/2015 12:27 PM bp-c0cdf435-6cd1-43d8-85b6-1f16c2151230 12/30/2015 12:14 PM bp-eeb6cd22-3c9f-45c3-9734-dfb8b2151230 12/30/2015 12:11 PM

I tried disabling Avast, with same crash problem. Also no "NVIDIA network access manager" found to uninstall. Thank you Submitted Crash Reports Report ID Date Submitted a1d89f44-dcbf-4fef-a5bf-effb7472ea5a 12/30/2015 10:44 PM bp-96b9ff1d-c49d-4900-85be-002fb2151231 12/30/2015 07:57 PM bp-e44185fd-a679-4a24-833f-e57482151231 12/30/2015 07:43 PM bp-035cb662-a257-4361-aa31-a7ef62151231 12/30/2015 07:26 PM bp-e641f0d3-05e9-4365-a5d1-073c92151231 12/30/2015 07:25 PM bp-bf6eaf4a-d99e-45e1-92aa-388652151230 12/30/2015 06:52 PM bp-a917ecb3-c62b-4f53-937c-73d292151230 12/30/2015 06:45 PM bp-7bbcf160-bfbb-4732-9953-7ad712151230 12/30/2015 06:27 PM bp-7e9d0b80-6225-4c19-add7-495e32151230 12/30/2015 06:26 PM bp-8c010924-1237-4e90-8bfb-824642151230 12/30/2015 12:44 PM bp-92f38a75-7a97-46df-aee1-9b7a12151230 12/30/2015 12:38 PM e70c72fd-9fd4-4959-a3be-ed343c748f6e 12/30/2015 12:27 PM bp-c0cdf435-6cd1-43d8-85b6-1f16c2151230 12/30/2015 12:14 PM bp-eeb6cd22-3c9f-45c3-9734-dfb8b2151230 12/30/2015 12:11 PM

Modified by cor-el

FredMcD
  • Top 10 Contributor
4246 solutions 59390 answers

Some of your crash reports weren’t sent to the Mozilla Servers.

In the address bar, type about:crashes<enter>. Note: If any reports do not have BP in front of the numbers/letters, click it to submit them.

The crash report is several pages of data. We need the report numbers to see the whole report.


Signature PLDHashTable

lpxpcom.dll = LastPass

Rooksbas.DLL = Windows

RapportGP.dll = Rapport@ Trusteer Ltd

RapportUtil.dll = Rapport


Perform a System File Check to fix corrupted system files Win 7, 8, 10, Vista: https://support.microsoft.com/en-us/kb/929833

See if there are updates for your graphics drivers https://support.mozilla.org/kb/upgrade-graphics-drivers-use-hardware-acceleration


Disable both Rapport and LastPass. Is the problem still there?

Some of your crash reports weren’t sent to the Mozilla Servers. In the address bar, type '''about:crashes'''<enter>.''' Note:''' If any reports do not have '''BP''' in front of the numbers/letters, click it to submit them. '''The crash report is several pages of data.''' '''We need the report numbers to see the whole report.''' ------- Signature PLDHashTable lpxpcom.dll = LastPass Rooksbas.DLL = Windows RapportGP.dll = Rapport@ Trusteer Ltd RapportUtil.dll = Rapport --------------- Perform a System File Check to fix corrupted system files Win 7, 8, 10, Vista: https://support.microsoft.com/en-us/kb/929833 See if there are updates for your graphics drivers https://support.mozilla.org/kb/upgrade-graphics-drivers-use-hardware-acceleration ------------- Disable both Rapport and LastPass. Is the problem still there?
cor-el
  • Top 10 Contributor
  • Moderator
17470 solutions 157890 answers

You can try to disable hardware acceleration in Firefox.

  • Tools > Options > Advanced > General > Browsing: "Use hardware acceleration when available"

You need to close and restart Firefox after toggling this setting.

You can check if there is an update for your graphics display driver and check for hardware acceleration related issues.

You can try to disable hardware acceleration in Firefox. *Tools > Options > Advanced > General > Browsing: "Use hardware acceleration when available" You need to close and restart Firefox after toggling this setting. *https://support.mozilla.org/kb/Troubleshooting+extensions+and+themes You can check if there is an update for your graphics display driver and check for hardware acceleration related issues. *https://support.mozilla.org/kb/upgrade-graphics-drivers-use-hardware-acceleration

Question owner

Disabled hardware acceleration.No help Disabled Raptor and LastPass.No help System File Check to fix corrupted system files..Results..Windows Resource Protection did not find any integrity violation Graphic driver update through Dell...All up to date

Below is FireFox crash report..Thanks

Submitted Crash Reports Report ID Date Submitted bp-52019606-1641-41dc-92cf-0fcaf2151231 12/31/2015 11:40 AM bp-8da4a97c-4424-45b3-8131-d65262151231 12/31/2015 11:40 AM 53cd289c-7a0d-49e3-ab46-eb47bb5ff057 12/31/2015 11:37 AM bp-4d95b183-a046-4f9d-8734-a0f2d2151231 12/31/2015 10:20 AM bp-01a8b81e-1571-4a4f-8758-1bd542151231 12/30/2015 10:47 PM bp-96b9ff1d-c49d-4900-85be-002fb2151231 12/30/2015 07:57 PM bp-e44185fd-a679-4a24-833f-e57482151231 12/30/2015 07:43 PM bp-035cb662-a257-4361-aa31-a7ef62151231 12/30/2015 07:26 PM bp-e641f0d3-05e9-4365-a5d1-073c92151231 12/30/2015 07:25 PM bp-bf6eaf4a-d99e-45e1-92aa-388652151230 12/30/2015 06:52 PM bp-a917ecb3-c62b-4f53-937c-73d292151230 12/30/2015 06:45 PM bp-7bbcf160-bfbb-4732-9953-7ad712151230 12/30/2015 06:27 PM bp-7e9d0b80-6225-4c19-add7-495e32151230 12/30/2015 06:26 PM bp-8c010924-1237-4e90-8bfb-824642151230 12/30/2015 12:44 PM bp-92f38a75-7a97-46df-aee1-9b7a12151230 12/30/2015 12:38 PM e70c72fd-9fd4-4959-a3be-ed343c748f6e 12/30/2015 12:27 PM bp-c0cdf435-6cd1-43d8-85b6-1f16c2151230 12/30/2015 12:14 PM bp-eeb6cd22-3c9f-45c3-9734-dfb8b2151230 12/30/2015 12:11 PM bp-5f9eb827-27a5-4134-83c0-009682151230 12/30/2015 10:52 AM bp-03320cea-a675-44db-bbeb-3659c2151230 12/30/2015 10:17 AM ac484fca-459a-4690-8447-1895e012bf1d 12/30/2015 09:58 AM bp-c0e0bdf1-efa8-4b85-a084-add072151229 12/28/2015 10:02 PM bp-64d8fd2c-e145-46d3-9d75-31bb72151229 12/28/2015 09:58 PM c731121c-8019-4db4-961c-097c5910b05f 12/27/2015 05:50 PM

Disabled hardware acceleration.'''No help''' Disabled Raptor and LastPass.'''No help''' System File Check to fix corrupted system files..Results..'''Windows Resource Protection did not find any integrity violation''' Graphic driver update through Dell..'''.All up to date''' Below is FireFox crash report..Thanks Submitted Crash Reports Report ID Date Submitted bp-52019606-1641-41dc-92cf-0fcaf2151231 12/31/2015 11:40 AM bp-8da4a97c-4424-45b3-8131-d65262151231 12/31/2015 11:40 AM 53cd289c-7a0d-49e3-ab46-eb47bb5ff057 12/31/2015 11:37 AM bp-4d95b183-a046-4f9d-8734-a0f2d2151231 12/31/2015 10:20 AM bp-01a8b81e-1571-4a4f-8758-1bd542151231 12/30/2015 10:47 PM bp-96b9ff1d-c49d-4900-85be-002fb2151231 12/30/2015 07:57 PM bp-e44185fd-a679-4a24-833f-e57482151231 12/30/2015 07:43 PM bp-035cb662-a257-4361-aa31-a7ef62151231 12/30/2015 07:26 PM bp-e641f0d3-05e9-4365-a5d1-073c92151231 12/30/2015 07:25 PM bp-bf6eaf4a-d99e-45e1-92aa-388652151230 12/30/2015 06:52 PM bp-a917ecb3-c62b-4f53-937c-73d292151230 12/30/2015 06:45 PM bp-7bbcf160-bfbb-4732-9953-7ad712151230 12/30/2015 06:27 PM bp-7e9d0b80-6225-4c19-add7-495e32151230 12/30/2015 06:26 PM bp-8c010924-1237-4e90-8bfb-824642151230 12/30/2015 12:44 PM bp-92f38a75-7a97-46df-aee1-9b7a12151230 12/30/2015 12:38 PM e70c72fd-9fd4-4959-a3be-ed343c748f6e 12/30/2015 12:27 PM bp-c0cdf435-6cd1-43d8-85b6-1f16c2151230 12/30/2015 12:14 PM bp-eeb6cd22-3c9f-45c3-9734-dfb8b2151230 12/30/2015 12:11 PM bp-5f9eb827-27a5-4134-83c0-009682151230 12/30/2015 10:52 AM bp-03320cea-a675-44db-bbeb-3659c2151230 12/30/2015 10:17 AM ac484fca-459a-4690-8447-1895e012bf1d 12/30/2015 09:58 AM bp-c0e0bdf1-efa8-4b85-a084-add072151229 12/28/2015 10:02 PM bp-64d8fd2c-e145-46d3-9d75-31bb72151229 12/28/2015 09:58 PM c731121c-8019-4db4-961c-097c5910b05f 12/27/2015 05:50 PM <!-- bp-f7f7b957-9400-4fda-8d5b-3d0262151218 12/18/2015 11:46 AM bp-50a93515-6fa9-43d7-9224-fcb262151217 12/17/2015 09:01 AM bp-782b01de-3c5e-453f-9454-ade502151215 12/15/2015 03:33 PM bp-f642e42e-5586-4523-a3b0-1571b2151215 12/15/2015 03:32 PM bp-d07bbb11-9bd6-4d82-b5f7-db1f72151215 12/15/2015 03:29 PM bp-6e8ab339-be9c-4c2e-889b-a0f082151215 12/15/2015 01:36 PM bp-1b9e1f17-92f1-449f-91ff-cab4a2151215 12/14/2015 08:50 PM bp-1c57faba-55a9-4499-9c56-98c272150524 5/24/2015 12:22 PM bp-12734343-0132-4323-9bb2-e07c42150524 5/24/2015 12:08 PM bp-2af2db5e-24e2-4915-b67a-f526a2150524 5/24/2015 11:58 AM bp-7b347d55-af45-4914-a3f2-19a7e2150524 5/24/2015 11:54 AM bp-047888dd-9a77-44d9-bfe5-0ccfa2150524 5/24/2015 11:52 AM bp-ec6f5a95-24dc-47f1-be3b-c78162150524 5/24/2015 11:52 AM bp-3956f660-ceeb-49b2-a3ba-790b12150524 5/24/2015 11:51 AM bp-9b4ecd23-162e-412f-9660-a61102150522 5/22/2015 02:57 PM bp-50041472-4f75-47ba-b350-549bd2150521 5/21/2015 10:15 AM bp-c66228bc-f754-4b67-be8d-d5f2f2150521 5/21/2015 10:14 AM bp-5e6836b3-ee49-4fb6-a576-027ee2150520 5/20/2015 12:48 PM bp-ad66e8fb-9aff-43ed-a6b6-a7e8d2150520 5/20/2015 12:37 PM bp-39c247fe-54dd-49f7-b96f-334902150520 5/20/2015 12:18 PM bp-168bacdc-9a49-412d-b3c4-e27092150512 5/12/2015 11:06 AM 6bc4dce4-11cd-4348-8504-d1e6862ecfa4 4/20/2015 10:12 AM 54f4cc68-8a09-440b-aebc-3fd9d0937458 3/21/2015 12:41 PM 176f87c6-4736-4acf-827d-567de07feed2 3/6/2015 08:03 PM 27df2fc3-7940-4ab1-ae3d-c228e5b16132 3/5/2015 12:21 PM 13964439-28b1-4eb4-898d-1accaf89dd0c 2/28/2015 12:10 PM 144f22f6-103c-4779-af7f-78ced4584e27 2/27/2015 11:37 AM 1f5648be-c6fe-4f80-b6d8-f556cead0c28 2/26/2015 09:58 AM 8957cf1e-510c-4211-92fd-303dcd7759b7 2/23/2015 11:47 AM 743b64c7-6b50-4de8-b363-f478c8e4c747 2/17/2015 09:38 AM 92741eef-c384-4df4-947e-d1a1d05921a4 2/12/2015 08:58 AM 6fddceaa-a7df-4c34-9495-110c120295a3 2/12/2015 08:57 AM bp-e135c93c-72bf-4d5e-9e3a-ea5652150209 2/8/2015 08:19 PM 06f35804-6922-4660-b524-71560efca132 2/3/2015 07:30 PM 7c2c7769-f61e-4a72-915a-b189d3cda6f1 2/1/2015 10:23 AM 12c30ff7-ebbf-4ab9-8cb6-98df9c4bfd24 1/24/2015 05:40 AM c1146478-2678-4b93-be94-a0b94ab8ac04 1/21/2015 08:45 PM bp-1f416b13-8c8b-48ed-be71-b716d2150119 1/19/2015 06:53 PM a34cb3eb-3bba-4d91-aa0b-1e6cd81591a3 1/19/2015 11:37 AM bp-0004b2c3-ffb8-4f06-b0b0-bc5ab2150117 1/17/2015 12:03 PM --> <!-- 072a1cb5-fc18-4a36-9fe0-4b86986adb9b 12/30/2014 11:34 AM 78474bfb-4176-48ee-949a-9c37206d5595 12/30/2014 11:33 AM 9e7d9f0a-2734-442a-b7cc-12f971ff0bca 12/18/2014 06:06 AM 95148085-10c1-43b3-a221-37c297288aa9 12/12/2014 12:06 PM 57571703-52a9-478c-9ecc-0c00cf4fe744 12/12/2014 11:38 AM e6411dda-8006-4478-8db8-726e3c2ba9b9 12/10/2014 11:57 AM e4b2ae5b-8b4b-4efd-9775-77751bc68a25 12/9/2014 09:06 AM 86f813aa-4e2c-49f8-b1b9-0c2885dd7266 12/4/2014 01:05 PM dcbb24af-8877-4921-baf1-6db0d5c24ffd 12/3/2014 12:52 PM 3eedb8d8-e21c-43a7-89a8-8323b5077a8a 11/17/2014 02:02 PM 9f314cbb-0105-4e4b-a3ec-b6377866bb5f 11/11/2014 10:50 PM 8844e65a-3f4e-44af-9464-5e185fecc8ff 11/6/2014 08:44 PM 681b729e-7f5d-4cc9-a6fa-35c02e623436 10/27/2014 09:37 AM 18886926-e1cf-4ae1-b636-7c8ecd025372 10/22/2014 09:59 PM f65ca2ea-7bc6-445a-afb2-20059bb47ab7 10/17/2014 09:06 AM aa9995c9-96a7-4ca8-8482-d68407c88a08 10/1/2014 09:05 PM 98290315-6500-4346-9b5f-7c1f943b23e2 9/30/2014 08:02 AM 5fed82a3-7187-4322-b066-cab7410ccd74 9/11/2014 12:23 PM a22d783f-a285-4d4b-af53-f144594b47af 9/10/2014 12:28 AM -->

Modified by cor-el

Question owner

I also double clicked first few crash reports not preceded with BP..hopefully the report was sent to firefox. Do you need all of them to be generated if not preceded with BP?

Thanks

I also double clicked first few crash reports not preceded with BP..hopefully the report was sent to firefox. Do you need all of them to be generated if not preceded with BP? Thanks
FredMcD
  • Top 10 Contributor
4246 solutions 59390 answers

bp-71e2ebd2-8736-42a9-812a-d84052151231

Signature EMPTY: no crashing thread identified

Date Processed 2015-12-31T16:49:45.289956+00:00

Product Firefox Version 16.0.2 Build ID 20121024073032 Release Channel release OS Windows NT OS Version 6.1.7601 Service Pack 1

This is for Sumo's Related Bugs 1178605 NEW --- WebGL conformance test refract_001_to_006.html crashes the browser.

FlashPlayerPlugin_11_5_502_110


Firefox is out of date flash is out of date What's up doc? ?

bp-71e2ebd2-8736-42a9-812a-d84052151231 Signature EMPTY: no crashing thread identified Date Processed 2015-12-31T16:49:45.289956+00:00 Product Firefox Version 16.0.2 Build ID 20121024073032 Release Channel release OS Windows NT OS Version 6.1.7601 Service Pack 1 This is for Sumo's Related Bugs 1178605 NEW --- WebGL conformance test refract_001_to_006.html crashes the browser. FlashPlayerPlugin_11_5_502_110 ---------------- Firefox is out of date flash is out of date What's up doc? ?
FredMcD
  • Top 10 Contributor
4246 solutions 59390 answers

bp-52019606-1641-41dc-92cf-0fcaf2151231

Date Processed 2015-12-31T16:40:55.485775+00:00

Product Firefox Version 43.0.2 Build ID 20151221130713 Release Channel release OS Windows NT OS Version 10.0.10586

Signature PLDHashTable

lpxpcom.dll = LastPass


Disable / Update LastPass

bp-52019606-1641-41dc-92cf-0fcaf2151231 Date Processed 2015-12-31T16:40:55.485775+00:00 Product Firefox Version 43.0.2 Build ID 20151221130713 Release Channel release OS Windows NT OS Version 10.0.10586 Signature PLDHashTable lpxpcom.dll = LastPass ---------------- Disable / Update LastPass
FredMcD
  • Top 10 Contributor
4246 solutions 59390 answers

Product Firefox Version 43.0.2 Build ID 20151221130713 Release Channel release OS Windows NT OS Version 10.0.10586

bp-8da4a97c-4424-45b3-8131-d65262151231 bp-4d95b183-a046-4f9d-8734-a0f2d2151231

Signature PLDHashTable

lpxpcom.dll = LastPass +++++++++++++++++++++++++++++++++++++++ bp-01a8b81e-1571-4a4f-8758-1bd542151231

Signature PLDHashTable

lpxpcom.dll = LastPass

Rooksbas.DLL = Windows

RapportGP.dll = Rapport@ Trusteer Ltd

RapportUtil.dll = Rapport


Disable / update Rapport.

Product Firefox Version 43.0.2 Build ID 20151221130713 Release Channel release OS Windows NT OS Version 10.0.10586 bp-8da4a97c-4424-45b3-8131-d65262151231 bp-4d95b183-a046-4f9d-8734-a0f2d2151231 Signature PLDHashTable lpxpcom.dll = LastPass +++++++++++++++++++++++++++++++++++++++ bp-01a8b81e-1571-4a4f-8758-1bd542151231 Signature PLDHashTable lpxpcom.dll = LastPass Rooksbas.DLL = Windows RapportGP.dll = Rapport@ Trusteer Ltd RapportUtil.dll = Rapport ----------------- Disable / update Rapport.

Question owner

Firefox version on my computer is 43.02

I previously updated lastPass ..and Rapport ..no change.

Crashing continues.


I still do not know why Firefox shows operating system is Windows NT5, since this laptop is Windows 7 from the factory.

Firefox version on my computer is 43.02 I previously updated lastPass ..and Rapport ..no change. Crashing continues. I still do not know why Firefox shows operating system is Windows NT5, since this laptop is Windows 7 from the factory.
FredMcD
  • Top 10 Contributor
4246 solutions 59390 answers

I've called the big guys to help you. Good luck.

Right now, I want you to do this:

In the address bar, type about:crashes<enter>.

At the top right is a button to clear all crash reports. Please use it.


Start Firefox in Safe Mode {web Link} by holding down the <Shift>
(Mac=Options)
key, and then starting Firefox. Is the problem still there?


Start your Computer in safe mode with networking. Then start Firefox. Try Safe web sites. Is the problem still there?

Starting The Computer In Safe Mode;
Free Online Encyclopedia

I've called the big guys to help you. Good luck. Right now, I want you to do this: In the address bar, type '''about:crashes'''<enter>. At the top right is a button to clear all crash reports. Please use it. ------------- Start '''[https://support.mozilla.org/en-US/kb/troubleshoot-firefox-issues-using-safe-mode Firefox in Safe Mode]''' {web Link} by holding down the '''<Shift><br> ''(Mac=Options)'' ''' key, and then starting Firefox. Is the problem still there? ----------- Start your '''Computer''' in safe mode with networking. Then start Firefox. Try '''Safe''' web sites. Is the problem still there? '''[http://encyclopedia2.thefreedictionary.com/Linux+Safe+Mode Starting The Computer In Safe Mode;<br>Free Online Encyclopedia]'''

Question owner

Fred,

Thanks for your help...This is what I have discovered. With FF open alone it will close properly. I opened a video to watch with Real Player. Closed FF and it crashed. Closed Real Player and FF worked fine. Opened Thunderbird with only FF open , read some emails and FF crashed when trying to close. Closed Thunderbird and FF worked well. Any ideas or suggestions?

Thanks

Fred, Thanks for your help...This is what I have discovered. With FF open alone it will close properly. I opened a video to watch with Real Player. Closed FF and it crashed. Closed Real Player and FF worked fine. Opened Thunderbird with only FF open , read some emails and FF crashed when trying to close. Closed Thunderbird and FF worked well. Any ideas or suggestions? Thanks
FredMcD
  • Top 10 Contributor
4246 solutions 59390 answers

Start Firefox in Safe Mode {web Link} by holding down the <Shift>
(Mac=Options)
key, and then starting Firefox. Is the problem still there?

While still in Safe Mode,

In the address bar, type about:crashes<enter>. Note: If any reports do not have BP in front of the numbers/letters, click it to submit them.

The crash report is several pages of data. We need the report numbers to see the whole report.

Start '''[https://support.mozilla.org/en-US/kb/troubleshoot-firefox-issues-using-safe-mode Firefox in Safe Mode]''' {web Link} by holding down the '''<Shift><br> ''(Mac=Options)'' ''' key, and then starting Firefox. Is the problem still there? While still in Safe Mode, In the address bar, type '''about:crashes'''<enter>.''' Note:''' If any reports do not have '''BP''' in front of the numbers/letters, click it to submit them. '''The crash report is several pages of data.''' '''We need the report numbers to see the whole report.'''

Question owner

After opening FF in Safe Mode, thought all was well with several attempts to close successfully then it would crash with or without anything else open. So there is a lack of consistency. I converted the non BP crash reports. I had also removed prior to todays reports as you instructed. Any idea from the reports or do I need to go through the 7 processes.

Thanks, Judge

After opening FF in Safe Mode, thought all was well with several attempts to close successfully then it would crash with or without anything else open. So there is a lack of consistency. I converted the non BP crash reports. I had also removed prior to todays reports as you instructed. Any idea from the reports or do I need to go through the 7 processes. Thanks, Judge
FredMcD
  • Top 10 Contributor
4246 solutions 59390 answers

Please wait for others to help.

Please wait for others to help.
guigs 1072 solutions 11697 answers

It's strange that one of the more recent crashes is detected as a 16.0x version of Firefox. https://crash-stats.mozilla.com/repor.../71e2ebd2-8736-42a9-812a-d84052151231

Are there any crash reports that have been copied into the profile from another profile folder?

I might try updating to 43.0.3 and then starting Firefox in a new profile from the Profile Manager:Profile Manager - Create, remove, or switch Firefox profiles

It's strange that one of the more recent crashes is detected as a 16.0x version of Firefox. [https://crash-stats.mozilla.com/report/index/71e2ebd2-8736-42a9-812a-d84052151231] Are there any crash reports that have been copied into the profile from another profile folder? I might try updating to 43.0.3 and then starting Firefox in a new profile from the Profile Manager:[[Use the Profile Manager to create and remove Firefox profiles]]
cor-el
  • Top 10 Contributor
  • Moderator
17470 solutions 157890 answers

Chosen Solution

^: that is probably because this report hadn't been submitted when the crash occurred (1354244189000: Nov 30, 2012). The report gets the gets the stamp of the current date when you submit an old report.

I will edit the post and remove it to avoid confusion.

^: that is probably because this report hadn't been submitted when the crash occurred (1354244189000: Nov 30, 2012). The report gets the gets the stamp of the current date when you submit an old report. I will edit the post and remove it to avoid confusion.