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Firefox crashes

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Crash ID: bp-575767fe-cd41-4770-a945-cd3b52151230

December 2015 ..Since the latest Windows update and Firefox Update I can no longer access Firefox. As soon as I open Firefox it crashes and the pop up window says submit crash report...which I have done. My operating system is Windows Vista. I have 7 other computers in my house running Windows 7, 8 and 10 and none of the other computers are experiencing any issues with Firefox. I have gone through ALL the steps recommended by Mozilla, uninstall, reinstall, safe mode, without plugins, check internet connection etc...nothing has helped. On the reinstall Firefox would open and stay open but would not connect to any websites. I then would get the message cannot locate XPCom. I did some research online and read that XPcom is not used in Firefox any longer so that was odd. So in the end I did a system restore back to the end of November 2015 when all was working well. But now I am back to Firefox crashing every time I open it. Help Please. I am a "only ever want to use Firefox as my web browser person". I have used Firefox since the beginning of time and it has NEVER failed me. I cannot bear to be forced to use Goggle Chrome instead of Firefox. :( Thank you for all you do to provide an amazing product! :)

Crash ID: bp-575767fe-cd41-4770-a945-cd3b52151230 December 2015 ..Since the latest Windows update and Firefox Update I can no longer access Firefox. As soon as I open Firefox it crashes and the pop up window says submit crash report...which I have done. My operating system is Windows Vista. I have 7 other computers in my house running Windows 7, 8 and 10 and none of the other computers are experiencing any issues with Firefox. I have gone through ALL the steps recommended by Mozilla, uninstall, reinstall, safe mode, without plugins, check internet connection etc...nothing has helped. On the reinstall Firefox would open and stay open but would not connect to any websites. I then would get the message cannot locate XPCom. I did some research online and read that XPcom is not used in Firefox any longer so that was odd. So in the end I did a system restore back to the end of November 2015 when all was working well. But now I am back to Firefox crashing every time I open it. Help Please. I am a "only ever want to use Firefox as my web browser person". I have used Firefox since the beginning of time and it has NEVER failed me. I cannot bear to be forced to use Goggle Chrome instead of Firefox. :( Thank you for all you do to provide an amazing product! :)

Chosen solution

hi slgearey, please refer to Connectivity or crashing issues after Firefox 43 update which covers that particular kind of crash.

Read this answer in context 1

Additional System Details

Installed Plug-ins

Cannot open Firefox to establish which plugins are running. I do know that Adobe Flash player is installed.

Application

  • User Agent: Mozilla/5.0 (Windows NT 6.0; WOW64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/47.0.2526.106 Safari/537.36

More Information

Crash ID: bp-575767fe-cd41-4770-a945-cd3b52151230
Crash ID: bp-1fd67ee0-6a56-43b2-9b17-e39022151229
Crash ID: bp-4c28570d-c410-4524-8af3-b09cc2151229
Crash ID: bp-c7f6f3ca-33ae-4e33-a983-2ddad2151229
Crash ID: bp-2fc659d8-3e5a-4c90-a5ca-d65562151229
Crash ID: bp-603e0e55-a035-40c7-9276-27b312151229

philipp
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5306 solutions 23424 answers

Chosen Solution

hi slgearey, please refer to Connectivity or crashing issues after Firefox 43 update which covers that particular kind of crash.

hi slgearey, please refer to [[Connectivity or crashing issues after Firefox 43 update]] which covers that particular kind of crash.

Question owner

Thank You Thank you Thank you!

Thank You Thank you Thank you!

Question owner

slgearey said

Thank You Thank you Thank you!
''slgearey [[#answer-824415|said]]'' <blockquote> Thank You Thank you Thank you! </blockquote>