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Firefox crashes in all instances, even in Safe Mode.

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  • 1 has this problem
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  • Last reply by FredMcD

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Firefox crashes in all instances, including in Safe Mode. I have tried a clean re-install several times. I cannot access the Profile Manager (also get a crash). Notably, there was no "Firefox" folder in the Application Support folder. I've already moved on to Safari but am really just curious what happened. On my last Mac (I bought a new one 2 months ago), if I opened Firefox, it would just continually open a new instance, crash and repeat over and over until my whole computer crashed or I rebooted the whole system. Now, if I quit Firefox, it politely stays put, but still will not ever open. The crash report reads as follows; thanks in advance for your help!:

AdapterDeviceID: 0x0d26 AdapterVendorID: 0x8086 BuildID: 20151221130713 CrashTime: 1451257277 EventLoopNestingLevel: 1 FramePoisonBase: 7ffffffff0dea000 FramePoisonSize: 4096 InstallTime: 1451255742 Notes: AdapterVendorID: 0x8086, AdapterDeviceID: 0x0d26 ProductID: {ec8030f7-c20a-464f-9b0e-13a3a9e97384} ProductName: Firefox ReleaseChannel: release SafeMode: 1 SecondsSinceLastCrash: 408 StartupTime: 1451257277 Throttleable: 1 Vendor: Mozilla Version: 43.0.2

This report also contains technical information about the state of the application when it crashed.

All Replies (4)

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Try to start Firefox in Safe Mode by holding down the Options key to see if that helps.


If you have submitted crash reports then please post the IDs of one or more recent crash reports that start with "bp-":

  • bp-xxxxxxxx-xxxx-xxxx-xxxx-xxxxxxxxxxxx

You can find the report ID of recent crash reports on the "Help > Troubleshooting Information" page (about:support).

  • click the "All Crash Reports" button on this page to open the about:crashes page and see all crash reports.

Alternatively you can open about:crashes via the location/address bar.

If you can't open Firefox, see:

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Crash ID: bp-0bf6e09d-a52c-4b9f-9f5f-330fa2090901 Crash ID: bp-0fae09ff-d7b4-4875-bb28-1bc022151012 Crash ID: bp-1a638298-5cfd-4cc7-b49b-590632151228 Crash ID: bp-3ce5606d-e733-416f-9d0f-6b9bd2151227 Crash ID: bp-3dd5296c-1cb0-4d28-8b7c-8dad22151013


I also tried deleting profiles.ini (I just found it), with no luck. A new profiles.ini was created, but the application still crashes.

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Product Firefox Version 41.0.1 Build ID 20150929144111 Release Channel release OS Mac OS X OS Version 10.11.0 15A284 Build Architecture amd64

bp-0fae09ff-d7b4-4875-bb28-1bc022151012

This is for Sumo's Related Bugs 1176404 NEW --- Crashes at __pthread_kill | ... gpusGenerateCrashLog ... | gpusSubmitDataBuffers, mostly on OS X 10.10 and 10.11


bp-0bf6e09d-a52c-4b9f-9f5f-330fa2090901

Crash Not Found


For some time now, a lot of Mac’s with Microsoft programs have been crashing. Check with Microsoft / Mac support sites.


I've called the big guys to help you. Good luck.

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bp-1a638298-5cfd-4cc7-b49b-590632151228

Note: Product Firefox Version 43.0.2 Build ID 20151221130713 Release Channel release OS Mac OS X OS Version 10.11.2 15C50 +++++++++++++++++++++++++++++ bp-3ce5606d-e733-416f-9d0f-6b9bd2151227

Product Firefox Version 41.0.1


Crashes are the same as above