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Sync erased all of my bookmarks and saved data. How do I get it back

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logged into my Sync account from a new install and Sync erased all of my saved data from all of my other devices and reset all of them Firefox default. Please Help.

logged into my Sync account from a new install and Sync erased all of my saved data from all of my other devices and reset all of them Firefox default. Please Help.

Additional System Details

Installed Plug-ins

  • Adobe PDF Plug-In For Firefox and Netscape 15.9.20069
  • GEPlugin
  • Google Update
  • Intel web components updater - Installs and updates the Intel web components
  • Intel web components for Intel® Identity Protection Technology
  • The plugin allows you to have a better experience with Microsoft SharePoint
  • 5.1.41105.0

Application

  • User Agent: Mozilla/5.0 (Windows NT 6.1; WOW64; rv:43.0) Gecko/20100101 Firefox/43.0

More Information

guigs 1072 solutions 11697 answers

HI Swimnbud, After a clean reinstall of the operating system or a clean reinstall of Firefox? There might be a difference here because if you uninstall Firefox, sometimes the profile files are still there:

If you reinstalled the Computer, only the actively syncing profiles will sync to the newly installed system.

If data was lost, I am sorry that this happened. However Firefox sync is not a reliable back up for a Firefox profile. It will sync actively synced profiles.

HI Swimnbud, After a clean reinstall of the operating system or a clean reinstall of Firefox? There might be a difference here because if you uninstall Firefox, sometimes the profile files are still there: *[[Use the Profile Manager to create and remove Firefox profiles]] If you reinstalled the Computer, only the actively syncing profiles will sync to the newly installed system. If data was lost, I am sorry that this happened. However Firefox sync is not a reliable back up for a Firefox profile. It will sync actively synced profiles.