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Why can I not sign into my gmail on Firefox?

  • 2 replies
  • 1 has this problem
  • 4 views
  • Last reply by cor-el

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When I attempt to sign into my gmail account on Firefox, I get this error message: "We've detected a problem with your cookie settings.Enable cookies Make sure your cookies are enabled. To enable cookies, follow these browser-specific instructions. Clear cache and cookies If you have cookies enabled but are still having trouble, clear your browser's cache and cookies. Adjust your privacy settings If clearing your cache and cookies doesn't resolve the problem, try adjusting your browser's privacy settings. If your settings are on high, manually add www.google.com to your list of allowed sites. Learn more" I have gone into my options and then to privacy. I set it to custom settings for history and the box where it says allow cookies is checked. I have accept cookies from third parties set to "from visited" and keep until set to "expired" Nothing is working and I would really like to use my gmail on Firefox so if you could get back to me I would appreciate it. Thank you!

All Replies (2)

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You may have a corrupt cookies.sqlite file.

Type about:support in the address bar and press enter.

Under the page logo on the left side you will see Application Basics. Under this find Profile Folder. To it’s right press the button Show Folder. This will open your file browser to the current Firefox profile. Now Close Firefox.

Locate the cookies.sqlite file. Then rename or delete it. Restart Firefox.

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Does it work in a New Private Window?

Start Firefox in Safe Mode to check if one of the extensions (Firefox menu button/Tools > Add-ons > Extensions) or if hardware acceleration is causing the problem.

  • Switch to the DEFAULT theme: Firefox menu button/Tools > Add-ons > Appearance
  • Do NOT click the Reset button on the Safe Mode start window