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Firefox crashes

Posted

8eb67c37-3708-40d9-a0a7-626462151225

8eb67c37-3708-40d9-a0a7-626462151225

Additional System Details

Installed Plug-ins

  • Amazon MP3 Downloader Plugin 1.0.17
  • Provides information about the default web browser
  • The Flip4Mac WMV Plugin allows you to view Windows Media content using QuickTime.
  • LastPass Plugin
  • NortonInternetSecurityBF 2.7.1 with BrowserFramework 1.11.0, © 2015 Symantec Corporation. All rights reserved.
  • View PDF documents within your web browser.
  • RealPlayer Plugin
  • Shockwave Flash 20.0 r0
  • 5.1.40728.0

Application

  • Firefox 43.0.2
  • User Agent: Mozilla/5.0 (Macintosh; Intel Mac OS X 10.11; rv:43.0) Gecko/20100101 Firefox/43.0
  • Support URL: https://support.mozilla.org/1/firefox/43.0.2/Darwin/en-US/

Extensions

  • LastPass 3.2.41 (support@lastpass.com)
  • Norton Identity Toolbar for Firefox 1.11.0f4 (nortonconfidential_5@symantec.com)

Javascript

  • incrementalGCEnabled: True

Graphics

  • adapterDescription:
  • adapterDeviceID: 0x0863
  • adapterDrivers:
  • adapterRAM:
  • adapterVendorID: 0x10de
  • driverDate:
  • driverVersion:
  • failures: [u'[GFX1-]: Failed to allocate a surface due to invalid size Size(-1,-1)', u'[GFX1-]: Failed to allocate a surface due to invalid size Size(-1,-1)', u'[GFX1-]: Failed to allocate a surface due to invalid size Size(-1,-1)', u'[GFX1-]: Failed to allocate a surface due to invalid size Size(-1,-1)']
  • indices: [0, 1, 2, 3]
  • info: {u'AzureCanvasBackend': u'skia', u'AzureFallbackCanvasBackend': u'none', u'AzureContentBackend': u'quartz', u'AzureSkiaAccelerated': 0}
  • numAcceleratedWindows: 0
  • numAcceleratedWindowsMessage: [u'']
  • numTotalWindows: 2
  • supportsHardwareH264: No;
  • webglRendererMessage: [u'']
  • windowLayerManagerRemote: False
  • windowLayerManagerType: Basic

Modified Preferences

Misc

  • User JS: No
  • Accessibility: No
FredMcD
  • Top 10 Contributor
4245 solutions 59390 answers

Please give more details about the crash.


Some of your crash reports weren’t sent to the Mozilla Servers.

Start Firefox in Safe Mode {web Link} by holding down the <Shift>
(Mac=Options)
key, and then starting Firefox. Is the problem still there?

While still in Safe Mode,

In the address bar, type about:crashes<enter>. Note: If any reports do not have BP in front of the numbers/letters, click it to submit them.

The crash report is several pages of data. We need the report numbers to see the whole report.

Using your mouse, mark the most resent 7 - 10 crash reports, and copy them. Now go to the reply box below and paste them in.

aboutcrashesFx29
Please give more details about the crash. ---------- Some of your crash reports weren’t sent to the Mozilla Servers. Start '''[https://support.mozilla.org/en-US/kb/troubleshoot-firefox-issues-using-safe-mode Firefox in Safe Mode]''' {web Link} by holding down the '''<Shift><br> ''(Mac=Options)'' ''' key, and then starting Firefox. Is the problem still there? While still in Safe Mode, In the address bar, type '''about:crashes'''<enter>.''' Note:''' If any reports do not have '''BP''' in front of the numbers/letters, click it to submit them. '''The crash report is several pages of data.''' '''We need the report numbers to see the whole report.''' Using your mouse, '''mark''' the most '''resent 7 - 10''' crash reports, and '''copy''' them. Now go to the reply box below and '''paste''' them in. ;[[Image:aboutcrashesFx29|width=500]]

Question owner

bp-386d13ef-2e6f-4094-ac3a-a4baf2151228 12/27/15 12:23 AM bp-c4211328-507d-4c02-adb0-a41f62151227 12/26/15 10:52 PM bp-6256fac3-deab-4e05-8a8c-27b692151228 12/26/15 9:08 PM bp-385c62dc-f355-4c48-840c-cd05e2151226 12/26/15 10:58 AM bp-8eb67c37-3708-40d9-a0a7-626462151225 12/25/15 6:39 AM bp-32fb855a-7d4c-4b6f-87c6-d0f1f2151225 12/25/15 4:21 AM bp-d019788b-f730-4320-bd3f-3f79c2151225 12/24/15 5:09 PM bp-b4d10638-01b0-42ca-87f2-ff27c2151228 12/24/15 1:26 PM bp-b4e58200-b7f8-4b80-b01b-475722151228 12/21/15 3:13 PM bp-faec6c09-92aa-4eac-8d0f-a324d2151228 12/21/15 1:41 PM bp-ace6c55d-bf67-4d44-b008-a466b2151228 12/21/15 10:26 AM bp-32d0511f-4beb-4278-8b0d-0874b2151228

bp-386d13ef-2e6f-4094-ac3a-a4baf2151228 12/27/15 12:23 AM bp-c4211328-507d-4c02-adb0-a41f62151227 12/26/15 10:52 PM bp-6256fac3-deab-4e05-8a8c-27b692151228 12/26/15 9:08 PM bp-385c62dc-f355-4c48-840c-cd05e2151226 12/26/15 10:58 AM bp-8eb67c37-3708-40d9-a0a7-626462151225 12/25/15 6:39 AM bp-32fb855a-7d4c-4b6f-87c6-d0f1f2151225 12/25/15 4:21 AM bp-d019788b-f730-4320-bd3f-3f79c2151225 12/24/15 5:09 PM bp-b4d10638-01b0-42ca-87f2-ff27c2151228 12/24/15 1:26 PM bp-b4e58200-b7f8-4b80-b01b-475722151228 12/21/15 3:13 PM bp-faec6c09-92aa-4eac-8d0f-a324d2151228 12/21/15 1:41 PM bp-ace6c55d-bf67-4d44-b008-a466b2151228 12/21/15 10:26 AM bp-32d0511f-4beb-4278-8b0d-0874b2151228
FredMcD
  • Top 10 Contributor
4245 solutions 59390 answers

bp-6256fac3-deab-4e05-8a8c-27b692151228

Signature EMPTY: no crashing thread identified

Process Type plugin NortonInternetSecurityBF Version: 1.11.0

This is for Sumo's Related Bugs 1178605 NEW --- WebGL conformance test refract_001_to_006.html crashes the browser.


For some time now, a lot of Mac’s with Microsoft programs have been crashing. Check with Microsoft / Mac support sites.


Download the current full installers for your Norton programs and save them.

Download and run the Norton Removal Tool to uninstall your Norton product

After rebooting the computer, run a registry scanner. Then run the installers.

https://support.norton.com

http://community.norton.com/

bp-6256fac3-deab-4e05-8a8c-27b692151228 Signature EMPTY: no crashing thread identified Process Type plugin NortonInternetSecurityBF Version: 1.11.0 This is for Sumo's Related Bugs 1178605 NEW --- WebGL conformance test refract_001_to_006.html crashes the browser. ------------- For some time now, a lot of Mac’s with Microsoft programs have been crashing. Check with Microsoft / Mac support sites. ------------ Download the current full installers for your Norton programs and save them. '''[https://support.norton.com/sp/en/us/home/current/solutions/kb20080710133834EN_EndUserProfile_en_us Download and run the Norton Removal Tool to uninstall your Norton product]''' After rebooting the computer, run a registry scanner. Then run the installers. '''https://support.norton.com''' '''http://community.norton.com/'''
FredMcD
  • Top 10 Contributor
4245 solutions 59390 answers

bp-c4211328-507d-4c02-adb0-a41f62151227

Signature CoreGraphics

libstdc++.6.dylib = https://discussions.apple.com/message/1531319#1531319

lpxpcom.dylib = LastPass

libdispatch.dylib =  ? Word for Mac

libsystem_kernel.dylib =  ? Word for Mac

libobjc.A.dylib =  ? Word for Mac http://support.microsoft.com/kb/2693802/en-us

libsystem_pthread.dylib =  ? Word for Mac

libsystem_c.dylib = ? Word for Mac

libRIP.A.dylib = Mac CoreGraphics ? +++++++++++++++++++++++++++++++++++++++++++ bp-386d13ef-2e6f-4094-ac3a-a4baf2151228

Signature mozilla::ipc::MessageChannel

Process Type plugin NortonInternetSecurityBF Version: 1.11.0 ++++++++++++++++++++++++++++++++++++++++++++ bp-385c62dc-f355-4c48-840c-cd05e2151226

Signature EMPTY: no crashing thread identified

This is for Sumo's Related Bugs 1142944 NEW --- crash in EMPTY: no crashing thread identified; ERROR_NO_THREAD_LIST

1021149 VERIFIED FIXED [OMTC] crash in mozalloc_abort(char const* const) | mozilla::ipc::MessageChannel::DebugAbort(char const*, int, char const*, char const*, bool) | mozilla::ipc::MessageChannel::~MessageChannel() | mozilla::layers::PImageBridgeParent::~PImageBridgeParent()

1021104 RESOLVED DUPLICATE crash in EMPTY: no crashing thread identified; ERROR_NO_THREAD_LIST

bp-c4211328-507d-4c02-adb0-a41f62151227 Signature CoreGraphics libstdc++.6.dylib = https://discussions.apple.com/message/1531319#1531319 lpxpcom.dylib = LastPass libdispatch.dylib = ? Word for Mac libsystem_kernel.dylib = ? Word for Mac libobjc.A.dylib = ? Word for Mac http://support.microsoft.com/kb/2693802/en-us libsystem_pthread.dylib = ? Word for Mac libsystem_c.dylib = ? Word for Mac libRIP.A.dylib = Mac CoreGraphics ? +++++++++++++++++++++++++++++++++++++++++++ bp-386d13ef-2e6f-4094-ac3a-a4baf2151228 Signature mozilla::ipc::MessageChannel Process Type plugin NortonInternetSecurityBF Version: 1.11.0 ++++++++++++++++++++++++++++++++++++++++++++ bp-385c62dc-f355-4c48-840c-cd05e2151226 Signature EMPTY: no crashing thread identified This is for Sumo's Related Bugs 1142944 NEW --- crash in EMPTY: no crashing thread identified; ERROR_NO_THREAD_LIST 1021149 VERIFIED FIXED [OMTC] crash in mozalloc_abort(char const* const) | mozilla::ipc::MessageChannel::DebugAbort(char const*, int, char const*, char const*, bool) | mozilla::ipc::MessageChannel::~MessageChannel() | mozilla::layers::PImageBridgeParent::~PImageBridgeParent() 1021104 RESOLVED DUPLICATE crash in EMPTY: no crashing thread identified; ERROR_NO_THREAD_LIST
cor-el
  • Top 10 Contributor
  • Moderator
17465 solutions 157833 answers

You can check for issues caused by plugins and set plugins to "Ask to Activate" on the "Firefox menu button/Tools > Add-ons > Plugins" page.

You can try to disable hardware acceleration in Firefox.

  • Firefox > Preferences > Advanced > General > Browsing: "Use hardware acceleration when available"

You need to close and restart Firefox after toggling this setting.

You can check if there is an update for your graphics display driver and check for hardware acceleration related issues.

You can check for issues caused by plugins and set plugins to "Ask to Activate" on the "Firefox menu button/Tools > Add-ons > Plugins" page. *plugins are not affected by Firefox Safe Mode *https://support.mozilla.org/kb/Troubleshooting+plugins You can try to disable hardware acceleration in Firefox. *Firefox > Preferences > Advanced > General > Browsing: "Use hardware acceleration when available" You need to close and restart Firefox after toggling this setting. *https://support.mozilla.org/kb/Troubleshooting+extensions+and+themes You can check if there is an update for your graphics display driver and check for hardware acceleration related issues. *https://support.mozilla.org/kb/upgrade-graphics-drivers-use-hardware-acceleration