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Firefox crashes

  • 5 replies
  • 1 has this problem
  • Last reply by cor-el

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All Replies (5)

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Please give more details about the crash.

Some of your crash reports weren’t sent to the Mozilla Servers.

Start Firefox in Safe Mode {web Link} by holding down the <Shift>
key, and then starting Firefox. Is the problem still there?

While still in Safe Mode,

In the address bar, type about:crashes<enter>. Note: If any reports do not have BP in front of the numbers/letters, click it to submit them.

The crash report is several pages of data. We need the report numbers to see the whole report.

Using your mouse, mark the most resent 7 - 10 crash reports, and copy them. Now go to the reply box below and paste them in.

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bp-386d13ef-2e6f-4094-ac3a-a4baf2151228 12/27/15 12:23 AM bp-c4211328-507d-4c02-adb0-a41f62151227 12/26/15 10:52 PM bp-6256fac3-deab-4e05-8a8c-27b692151228 12/26/15 9:08 PM bp-385c62dc-f355-4c48-840c-cd05e2151226 12/26/15 10:58 AM bp-8eb67c37-3708-40d9-a0a7-626462151225 12/25/15 6:39 AM bp-32fb855a-7d4c-4b6f-87c6-d0f1f2151225 12/25/15 4:21 AM bp-d019788b-f730-4320-bd3f-3f79c2151225 12/24/15 5:09 PM bp-b4d10638-01b0-42ca-87f2-ff27c2151228 12/24/15 1:26 PM bp-b4e58200-b7f8-4b80-b01b-475722151228 12/21/15 3:13 PM bp-faec6c09-92aa-4eac-8d0f-a324d2151228 12/21/15 1:41 PM bp-ace6c55d-bf67-4d44-b008-a466b2151228 12/21/15 10:26 AM bp-32d0511f-4beb-4278-8b0d-0874b2151228

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Signature EMPTY: no crashing thread identified

Process Type plugin NortonInternetSecurityBF Version: 1.11.0

This is for Sumo's Related Bugs 1178605 NEW --- WebGL conformance test refract_001_to_006.html crashes the browser.

For some time now, a lot of Mac’s with Microsoft programs have been crashing. Check with Microsoft / Mac support sites.

Download the current full installers for your Norton programs and save them.

Download and run the Norton Removal Tool to uninstall your Norton product

After rebooting the computer, run a registry scanner. Then run the installers.

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Signature CoreGraphics

libstdc++.6.dylib =

lpxpcom.dylib = LastPass

libdispatch.dylib =  ? Word for Mac

libsystem_kernel.dylib =  ? Word for Mac

libobjc.A.dylib =  ? Word for Mac

libsystem_pthread.dylib =  ? Word for Mac

libsystem_c.dylib = ? Word for Mac

libRIP.A.dylib = Mac CoreGraphics ? +++++++++++++++++++++++++++++++++++++++++++ bp-386d13ef-2e6f-4094-ac3a-a4baf2151228

Signature mozilla::ipc::MessageChannel

Process Type plugin NortonInternetSecurityBF Version: 1.11.0 ++++++++++++++++++++++++++++++++++++++++++++ bp-385c62dc-f355-4c48-840c-cd05e2151226

Signature EMPTY: no crashing thread identified

This is for Sumo's Related Bugs 1142944 NEW --- crash in EMPTY: no crashing thread identified; ERROR_NO_THREAD_LIST

1021149 VERIFIED FIXED [OMTC] crash in mozalloc_abort(char const* const) | mozilla::ipc::MessageChannel::DebugAbort(char const*, int, char const*, char const*, bool) | mozilla::ipc::MessageChannel::~MessageChannel() | mozilla::layers::PImageBridgeParent::~PImageBridgeParent()

1021104 RESOLVED DUPLICATE crash in EMPTY: no crashing thread identified; ERROR_NO_THREAD_LIST

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You can check for issues caused by plugins and set plugins to "Ask to Activate" on the "Firefox menu button/Tools > Add-ons > Plugins" page.

You can try to disable hardware acceleration in Firefox.

  • Firefox > Preferences > Advanced > General > Browsing: "Use hardware acceleration when available"

You need to close and restart Firefox after toggling this setting.

You can check if there is an update for your graphics display driver and check for hardware acceleration related issues.