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using 42.0 get "untrusted connection" even in middle of a session

Posted

I am using revision 42.0, Frontier is my provider, switching search engines does not alleviate the problem. In the middle of a session my browser switches to "Untrusted Connection". From that point until I give up and try later I am unable to make any connection. The Technical Details says: Ixquick.com (or whomever) uses an invalid security certificate. The certificate is only valid for security.frontier.com (Error code: ssl_error_bad_cert_domain)

Sometimes I am given the option "I understand the risks" and sometimes I am not. I don't know if this is a Mozilla problem or a Frontier problem. Can you help, please?

I am using revision 42.0, Frontier is my provider, switching search engines does not alleviate the problem. In the middle of a session my browser switches to "Untrusted Connection". From that point until I give up and try later I am unable to make any connection. The Technical Details says: Ixquick.com (or whomever) uses an invalid security certificate. The certificate is only valid for security.frontier.com (Error code: ssl_error_bad_cert_domain) Sometimes I am given the option "I understand the risks" and sometimes I am not. I don't know if this is a Mozilla problem or a Frontier problem. Can you help, please?

Chosen solution

Still working fine. Consider the problem resolved. Thanks for the assistance.

Read this answer in context 0

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More Information

FredMcD
  • Top 10 Contributor
4260 solutions 59653 answers

Helpful Reply

There is security software like Avast and Kaspersky and BitDefender and ESET that intercept secure connections and send their own certificate.

http://www.ehow.com/how_11385212_troubleshoot-reset-connection-firefox.html

https://support.mozilla.org/en-US/kb/server-not-found-connection-problem

https://support.mozilla.org/en-US/kb/firefox-cant-load-websites-other-browsers-can

https://support.mozilla.org/en-US/kb/secure-connection-failed-error-message

https://support.mozilla.org/en-US/kb/connection-untrusted-error-message

http://kb.mozillazine.org/Error_loading_websites

This Connection is Untrusted is sometimes caused because the computer system clock is wrong. Check the time / date / time zone settings.

There is security software like Avast and Kaspersky and BitDefender and ESET that intercept secure connections and send their own certificate. http://www.ehow.com/how_11385212_troubleshoot-reset-connection-firefox.html https://support.mozilla.org/en-US/kb/server-not-found-connection-problem https://support.mozilla.org/en-US/kb/firefox-cant-load-websites-other-browsers-can https://support.mozilla.org/en-US/kb/secure-connection-failed-error-message https://support.mozilla.org/en-US/kb/connection-untrusted-error-message '''http://kb.mozillazine.org/Error_loading_websites''' '''This Connection is Untrusted''' is sometimes caused because the computer system clock is wrong. Check the time / date / time zone settings.

Question owner

FredMcD:

Thank you, great tips! Since my post this morning, I found that Internet Explorer had the same issue. I have recently removed and reloaded Avast to get rid of some of the Avast baggage that I inadvertently loaded. This morning I was able to locate and reload my preferences from the deleted Avast program and, so far, things are working normal.

Your tip "There is security software like Avast and Kaspersky and BitDefender and ESET that intercept secure connections and send their own certificate" may have hit the nail on the head.

Thank you!

FredMcD: Thank you, great tips! Since my post this morning, I found that Internet Explorer had the same issue. I have recently removed and reloaded Avast to get rid of some of the Avast baggage that I inadvertently loaded. This morning I was able to locate and reload my preferences from the deleted Avast program and, so far, things are working normal. Your tip "There is security software like Avast and Kaspersky and BitDefender and ESET that intercept secure connections and send their own certificate" may have hit the nail on the head. Thank you!
cor-el
  • Top 10 Contributor
  • Moderator
17539 solutions 158588 answers

We had another thread about issues with Frontier.

We had another thread about issues with Frontier. *[[/questions/1096927]] "This Connection is Untrusted" ssl_error_bad_cert_domain security.frontier.com
FredMcD
  • Top 10 Contributor
4260 solutions 59653 answers

Helpful Reply

Glad to help. Safe Surfing.

Hello,

I am glad to hear that your problem has been resolved. If you haven't already, please select the answer that solves the problem. This will help other users with similar problems find the solution more easily.

Thank you for contacting Mozilla Support.

Glad to help. Safe Surfing. Hello, I am glad to hear that your problem has been resolved. If you haven't already, please select the answer that solves the problem. This will help other users with similar problems find the solution more easily. Thank you for contacting Mozilla Support.

Question owner

FredMcD:

The problem, though persistent, was intermittent. I am a little reluctant to say the the issue is resolved just yet.

I work with a fellow Frontier user (neighboring city) that had a similar issue a week ago. I just received a note from him that his wife "worked with [Frontier] tech support, they released the"captive portal" and now it works so far no more issues.

One further note: I updated my Firefox browser the same day that I reloaded Avast. I know better better than that. However I was able to eliminate Firefox by temporarily switching to that horrid Microsoft thingy.

FredMcD: The problem, though persistent, was intermittent. I am a little reluctant to say the the issue is resolved just yet. I work with a fellow Frontier user (neighboring city) that had a similar issue a week ago. I just received a note from him that his wife "worked with [Frontier] tech support, they released the"captive portal" and now it works so far no more issues. One further note: I updated my Firefox browser the same day that I reloaded Avast. I know better better than that. However I was able to eliminate Firefox by temporarily switching to that horrid Microsoft thingy.

Chosen Solution

Still working fine. Consider the problem resolved. Thanks for the assistance.

Still working fine. Consider the problem resolved. Thanks for the assistance.