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"Untrusted Site" pop ups won't let me into some sites

Posted

Mozilla. I have a Windows 7 desk top 64 bit computer. Since installing both as 32 bit and 64 bit Firefox these past two days, It has become impossible to access some sites including my blog on blogger (www.limesstones.blogspot.com) and the Familysearch.org website. I am sharing here just one image.

I did the following that did not change anything:

"KB Solution ID: KB3126 |Document ID: 14085|Last Revised: December 11, 2015":  " http://support.eset.com/kb3126/?viewlocale=en_US ".

~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~

I do have ESETNOD32 antivirus on my computer. I have no idea what other websites that I can't access as I've been 'stuck' just trying to get these two to open up for 3 days now. I recently changed from a Windows XP computer where I had no problems at all like this using Firefox.

So, if anyone has any idea what else I can do, please let me know. Thank you. Screen prints are below. I added the certificate for Familysearch.org and how it looks like screen with the big white background and is not operational as a website.

Mozilla. I have a Windows 7 desk top 64 bit computer. Since installing both as 32 bit and 64 bit Firefox these past two days, It has become impossible to access some sites including my blog on blogger (www.limesstones.blogspot.com) and the Familysearch.org website. I am sharing here just one image. I did the following that did not change anything: "KB Solution ID: KB3126 |Document ID: 14085|Last Revised: December 11, 2015": " http://support.eset.com/kb3126/?viewlocale=en_US ". ~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~ I do have ESETNOD32 antivirus on my computer. I have no idea what other websites that I can't access as I've been 'stuck' just trying to get these two to open up for 3 days now. I recently changed from a Windows XP computer where I had no problems at all like this using Firefox. So, if anyone has any idea what else I can do, please let me know. Thank you. Screen prints are below. I added the certificate for Familysearch.org and how it looks like screen with the big white background and is not operational as a website.
Attached screenshots

Additional System Details

Application

  • User Agent: Mozilla/5.0 (Windows NT 6.1; WOW64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/47.0.2526.106 Safari/537.36

More Information

Application Basics
------------------
Name: Firefox
Version: 43.0.2
Build ID: 20151221130713
Update Channel: release
User Agent: Mozilla/5.0 (Windows NT 6.1; WOW64; rv:43.0) Gecko/20100101 Firefox/43.0
Multiprocess Windows: 0/1 (default: false)
Safe Mode: false
Crash Reports for the Last 3 Days
---------------------------------
All Crash Reports
Extensions
----------
Graphics
--------
Adapter Description: Intel(R) Q35 Express Chipset Family
Adapter Drivers: igdumd64 igdumdx32
Adapter RAM: Unknown
Asynchronous Pan/Zoom: none
ClearType Parameters: Gamma: 2200 Pixel Structure: R ClearType Level: 100 Enhanced Contrast: 400
Device ID: 0x29b2
Direct2D Enabled: Blocked for your graphics driver version.
DirectWrite Enabled: false (6.2.9200.17568)
Driver Date: 9-23-2009
Driver Version: 8.15.10.1930
GPU #2 Active: false
GPU Accelerated Windows: 0/1 Basic (OMTC) Blocked for your graphics driver version mismatch between registry and DLL.
Subsys ID: 02111028
Supports Hardware H264 Decoding: No; Hardware video decoding disabled or blacklisted
Vendor ID: 0x8086
WebGL Renderer: Blocked for your graphics driver version mismatch between registry and DLL.
windowLayerManagerRemote: true
AzureCanvasBackend: skia
AzureContentBackend: cairo
AzureFallbackCanvasBackend: cairo
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Important Modified Preferences
------------------------------
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Library Versions
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Expected minimum version: 4.10.10
Version in use: 4.10.10
NSS
Expected minimum version: 3.20.2 Basic ECC
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NSSSMIME
Expected minimum version: 3.20.2 Basic ECC
Version in use: 3.20.2 Basic ECC
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Experimental Features
---------------------

FredMcD
  • Top 10 Contributor
4230 solutions 59034 answers

There is security software like Avast and Kaspersky and BitDefender and ESET that intercept secure connections and send their own certificate.

http://www.ehow.com/how_11385212_troubleshoot-reset-connection-firefox.html

https://support.mozilla.org/en-US/kb/server-not-found-connection-problem

https://support.mozilla.org/en-US/kb/firefox-cant-load-websites-other-browsers-can

https://support.mozilla.org/en-US/kb/secure-connection-failed-error-message

https://support.mozilla.org/en-US/kb/connection-untrusted-error-message

http://kb.mozillazine.org/Error_loading_websites

This Connection is Untrusted is sometimes caused because the computer system clock is wrong. Check the time / date / time zone settings.

There is security software like Avast and Kaspersky and BitDefender and ESET that intercept secure connections and send their own certificate. http://www.ehow.com/how_11385212_troubleshoot-reset-connection-firefox.html https://support.mozilla.org/en-US/kb/server-not-found-connection-problem https://support.mozilla.org/en-US/kb/firefox-cant-load-websites-other-browsers-can https://support.mozilla.org/en-US/kb/secure-connection-failed-error-message https://support.mozilla.org/en-US/kb/connection-untrusted-error-message '''http://kb.mozillazine.org/Error_loading_websites''' '''This Connection is Untrusted''' is sometimes caused because the computer system clock is wrong. Check the time / date / time zone settings.

Question owner

There is nothing wrong with my clock; or its time. The untusted error applies to my problem and I have already taken the steps in it and it still has not helped resolve the problem for me unfortunately.

There is nothing wrong with my clock; or its time. The untusted error applies to my problem and I have already taken the steps in it and it still has not helped resolve the problem for me unfortunately.
cor-el
  • Top 10 Contributor
  • Moderator
17425 solutions 157456 answers

ESS 9: Advanced Setup -- Web and Email --- SSL/TLS

Root certificate then uncheck "Add the root certificate to know browsers"
SSL protocol: Do not scan SSL protocol

HTTPS websites fail to load or you receive the error message "Connection is untrusted" when using your web browser with ESET products:

ESS 9: Advanced Setup -- Web and Email --- SSL/TLS Root certificate then uncheck "Add the root certificate to know browsers" SSL protocol: Do not scan SSL protocol ----- HTTPS websites fail to load or you receive the error message "Connection is untrusted" when using your web browser with ESET products: * http://support.eset.com/kb3126/

Question owner

Please be more specific with this as I can't seem to find it as you state it:

SSL protocol: Do not scan SSL protocol

I see more than one "SSL protocol" but I don't see anything about a scan with them.

Please be more specific with this as I can't seem to find it as you state it: SSL protocol: Do not scan SSL protocol I see more than one "SSL protocol" but I don't see anything about a scan with them.
cor-el
  • Top 10 Contributor
  • Moderator
17425 solutions 157456 answers

You would have to contact ESET for support if you have problems with their product.

You would have to contact ESET for support if you have problems with their product. *http://download.eset.com/manuals/eset_ess_9_userguide_enu.pdf *http://download.eset.com/manuals/eset_ess_8_userguide_enu.pdf