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Crashing Randomly without crash reports or reason

Posted

Firefox 43.0.2 keeps crashing randomly without warning sign or apparent reason and does not create a crash report. I've tried a clean version of firefox with the same version that doesn't have plugins or anything like that but the same issue occurs either way. I'm on windows 10 if that helps

Firefox 43.0.2 keeps crashing randomly without warning sign or apparent reason and does not create a crash report. I've tried a clean version of firefox with the same version that doesn't have plugins or anything like that but the same issue occurs either way. I'm on windows 10 if that helps

Additional System Details

Installed Plug-ins

  • Shockwave Flash 20.0 r0
  • VLC media player Web Plugin

Application

  • Firefox 43.0.2
  • User Agent: Mozilla/5.0 (Windows NT 10.0; WOW64; rv:43.0) Gecko/20100101 Firefox/43.0
  • Support URL: https://support.mozilla.org/1/firefox/43.0.2/WINNT/en-US/

Extensions

  • Adblock Plus 2.7 ({d10d0bf8-f5b5-c8b4-a8b2-2b9879e08c5d})
  • Awesome screenshot: Capture and Annotate 2.4.11 (jid0-GXjLLfbCoAx0LcltEdFrEkQdQPI@jetpack)
  • Skype Click to Call 7.5.0.9082 ({82AF8DCA-6DE9-405D-BD5E-43525BDAD38A})
  • Thumbnail Zoom Plus 3.7 (thumbnailZoom@dadler.github.com)

Javascript

  • incrementalGCEnabled: True

Graphics

  • adapterDescription: AMD Radeon HD 7560D
  • adapterDescription2:
  • adapterDeviceID: 0x9904
  • adapterDeviceID2:
  • adapterDrivers: aticfx64 aticfx64 aticfx64 amdxc64 aticfx32 aticfx32 aticfx32 amdxc32 atiumd64 atidxx64 atidxx64 atiumdag atidxx32 atidxx32 atiumdva atiumd6a atitmm64
  • adapterDrivers2:
  • adapterRAM: 512
  • adapterRAM2:
  • adapterSubsysID: 2ae0103c
  • adapterSubsysID2:
  • adapterVendorID: 0x1002
  • adapterVendorID2:
  • direct2DEnabled: True
  • directWriteEnabled: True
  • directWriteVersion: 10.0.10586.0
  • driverDate: 7-15-2015
  • driverDate2:
  • driverVersion: 15.200.1060.0
  • driverVersion2:
  • info: {u'AzureCanvasBackend': u'direct2d 1.1', u'AzureFallbackCanvasBackend': u'cairo', u'AzureContentBackend': u'direct2d 1.1', u'AzureSkiaAccelerated': 0}
  • isGPU2Active: False
  • numAcceleratedWindows: 1
  • numTotalWindows: 1
  • supportsHardwareH264: Yes
  • webglRenderer: Google Inc. -- ANGLE (AMD Radeon HD 7560D Direct3D11 vs_5_0 ps_5_0)
  • windowLayerManagerRemote: True
  • windowLayerManagerType: Direct3D 11

Modified Preferences

Misc

  • User JS: No
  • Accessibility: No
FredMcD
  • Top 10 Contributor
4224 solutions 58977 answers

How do you mean by crashing, what happens?

Some problems occurs when your Internet security program was set to trust the previous version of Firefox, but no longer recognizes your updated version as trusted. Now how to fix the problem: To allow Firefox to connect to the Internet again;

  • Make sure your Internet security software is up-to-date (i.e. you are running the latest version).
  • Remove Firefox from your program's list of trusted or recognized programs. For detailed instructions, see

Configure firewalls so that Firefox can access the Internet. {web link}

How do you mean by crashing, what happens? Some problems occurs when your Internet security program was set to trust the previous version of Firefox, but no longer recognizes your updated version as trusted. Now how to fix the problem: To allow Firefox to connect to the Internet again; * Make sure your Internet security software is up-to-date (i.e. you are running the latest version). * Remove Firefox from your program's list of trusted or recognized programs. For detailed instructions, see '''[https://support.mozilla.org/en-US/kb/configure-firewalls-so-firefox-can-access-internet Configure firewalls so that Firefox can access the Internet.]''' {web link}

Question owner

FredMcD said

How do you mean by crashing, what happens?

It will pop up with a notification that says "firefox has stopped working" and my only option is to close firefox I don't believe your stated solution will help since I've recently wiped the computer and got a fresh new firefox, I didn't update it, and it can access the internet, is just crashes randomly?

''FredMcD [[#answer-822447|said]]'' <blockquote> How do you mean by crashing, what happens? </blockquote> It will pop up with a notification that says "firefox has stopped working" and my only option is to close firefox I don't believe your stated solution will help since I've recently wiped the computer and got a fresh new firefox, I didn't update it, and it can access the internet, is just crashes randomly?
FredMcD
  • Top 10 Contributor
4224 solutions 58977 answers

It could be a problem with the new version.

Do you have nvidia's network access manager or forceware network manager software installed? Disable / remove it.

It could be a problem with the new version. Do you have nvidia's network access manager or forceware network manager software installed? Disable / remove it.
cor-el
  • Top 10 Contributor
  • Moderator
17416 solutions 157344 answers

Try to disable Skype Click to Call.

Start Firefox in Safe Mode to check if one of the extensions (Firefox menu button/Tools > Add-ons > Extensions) or if hardware acceleration is causing the problem.

  • Switch to the DEFAULT theme: Firefox menu button/Tools > Add-ons > Appearance
  • Do NOT click the Reset button on the Safe Mode start window
Try to disable Skype Click to Call. Start Firefox in <u>[[Safe Mode|Safe Mode]]</u> to check if one of the extensions (Firefox menu button/Tools > Add-ons > Extensions) or if hardware acceleration is causing the problem. *Switch to the DEFAULT theme: Firefox menu button/Tools > Add-ons > Appearance *Do NOT click the Reset button on the Safe Mode start window *https://support.mozilla.org/kb/Safe+Mode *https://support.mozilla.org/kb/Troubleshooting+extensions+and+themes