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Can't uninstall Firefox as it refuses to quit or force quit

Posted

I have read replies to problems similar to mine, but I don't understand most of the things to try. At this point I have 3 Firefox icons on my dock, none of which will launch the browser. I have been to Applications and tried to uninstall by dragging Firefox to trash and get a message that you can't drag it to trash while open.

Can't quit and therefore can't install. I wanted to reinstall Firefox.

I have read replies to problems similar to mine, but I don't understand most of the things to try. At this point I have 3 Firefox icons on my dock, none of which will launch the browser. I have been to Applications and tried to uninstall by dragging Firefox to trash and get a message that you can't drag it to trash while open. Can't quit and therefore can't install. I wanted to reinstall Firefox.

Chosen solution

Have you tried to turn off the computer and turn it back on then try to move it to the trash? Do you have "Open at login" enabled for Firefox?

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Additional System Details

Application

  • User Agent: Mozilla/5.0 (Macintosh; Intel Mac OS X 10_11_1) AppleWebKit/601.2.7 (KHTML, like Gecko) Version/9.0.1 Safari/601.2.7

More Information

Andrew
  • Moderator
324 solutions 4090 answers

Chosen Solution

Have you tried to turn off the computer and turn it back on then try to move it to the trash? Do you have "Open at login" enabled for Firefox?

Have you tried to turn off the computer and turn it back on then try to move it to the trash? Do you have "Open at login" enabled for Firefox?

Question owner

The computer wouldn't shut down as "force quit" on all the Firefox icons didn't work. I pulled the power cord out, then replaced it and the three Firefox icons were gone. Then in "Applications" I was able to move Firefox to the trash. Thank you so much for your help. It is appreciated. Yankey

The computer wouldn't shut down as "force quit" on all the Firefox icons didn't work. I pulled the power cord out, then replaced it and the three Firefox icons were gone. Then in "Applications" I was able to move Firefox to the trash. Thank you so much for your help. It is appreciated. Yankey