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Total freeze

  • 3 replies
  • 1 has this problem
  • 4 views
  • Last reply by FredMcD

ZillerGrizz
ZillerGrizz
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I'm running OSX and every time I open Firefox, it freezes up. I can't type in the URL area, can't click on bookmarks, and can't select the profile folder. It's completely stuck with no functionality. I tried to uninstall and reinstall to no avail. I tried using Safari and it works fine but I want my Firefox back!

Thank you for your time and consideration :)

ALex

I'm running OSX and every time I open Firefox, it freezes up. I can't type in the URL area, can't click on bookmarks, and can't select the profile folder. It's completely stuck with no functionality. I tried to uninstall and reinstall to no avail. I tried using Safari and it works fine but I want my Firefox back! Thank you for your time and consideration :) ALex

Chosen solution

Something is causing problems. Let's start with thjs,

Some problems occurs when your Internet security program was set to trust the previous version of Firefox, but no longer recognizes your updated version as trusted. Now how to fix the problem: To allow Firefox to connect to the Internet again;

  • Make sure your Internet security software is up-to-date (i.e. you are running the latest version).
  • Remove Firefox from your program's list of trusted or recognized programs. For detailed instructions, see

Configure firewalls so that Firefox can access the Internet. {web link}

Read this answer in context 👍 0

All Replies (3)

FredMcD
FredMcD
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What is your computer system and Firefox?

Start Firefox in Safe Mode {web Link} by holding down the <Shift>
(Mac=Options) key, and then starting Firefox. Is the problem still there?

Start your Computer in safe mode with networking. Then start Firefox. Try Safe web sites. Is the problem still there?

Starting The Computer In Safe Mode;
Free Online Encyclopedia

ZillerGrizz
ZillerGrizz Question owner
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Hi Fred,

Thank you for your prompt response.

I'm running OS X 10.7.5 I can't check the firefox version but its the newest one I could download (v.42 or something??).

I've tried opening Firefox in safe mode and rebooting the system in safe mode and I get the same results; inability to change url or click the profile button on the right. However, the Google search bar and accompanying animations do display and seem to move (albeit a bit choppy).

Aahh!!

FredMcD
FredMcD
more options

Chosen Solution

Something is causing problems. Let's start with thjs,

Some problems occurs when your Internet security program was set to trust the previous version of Firefox, but no longer recognizes your updated version as trusted. Now how to fix the problem: To allow Firefox to connect to the Internet again;

  • Make sure your Internet security software is up-to-date (i.e. you are running the latest version).
  • Remove Firefox from your program's list of trusted or recognized programs. For detailed instructions, see

Configure firewalls so that Firefox can access the Internet. {web link}