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Amazon Prime Silverlight Error: 6036

Posted

Morning - Amazon Prime videos do not work in Firefox. I can watch the trailers okay, so Silverlight does work, but not the feature films. I have uninstalled Silverlight several times, once with Revo, checked all settings & permissions, etc. The Silverlight plug-in shows as active in the top left screen icon but the video does not run.

After trying IE & Edge (which I hated having to do), it works there except I cannot get HD because of 'HDCP'... *sigh*... Still, that's not a Firefox issue. Just venting.

AAAAAAAAAAAaaarrrrrrrrrrrrrrrrghhhhhhhh.

There, did it again.

Cheers,

Chris

Morning - Amazon Prime videos do not work in Firefox. I can watch the trailers okay, so Silverlight does work, but not the feature films. I have uninstalled Silverlight several times, once with Revo, checked all settings & permissions, etc. The Silverlight plug-in shows as active in the top left screen icon but the video does not run. After trying IE & Edge (which I hated having to do), it works there except I cannot get HD because of 'HDCP'... *sigh*... Still, that's not a Firefox issue. Just venting. AAAAAAAAAAAaaarrrrrrrrrrrrrrrrghhhhhhhh. There, did it again. Cheers, Chris

Additional System Details

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philipp
  • Top 25 Contributor
  • Moderator
5339 solutions 23578 answers

hi, do you happen to use a windows 10 N-version? if so, please try to install the missing media components as described in Fix video and audio playback problems on Firefox for Windows

hi, do you happen to use a windows 10 '''N'''-version? if so, please try to install the missing media components as described in [[Fix video and audio playback problems on Firefox for Windows]]

Question owner

Hi Philipp - many thanks for the swift reply.

Unfortunately the update did not make any difference. I looked at the MS KB article which mentioned several WMP problems related to Win10 K & N versions, but I've never had a problem with WMP - and it's still running videos okay now. I don't think I had either of these versions of Windows - but I've no idea how to check!

Anyway, I'm not going to fuss with this issue anymore. It is only to get the 30-day free trial for Amazon working and we can do that, albeit without HD, in Edge. But when the trial is over we'll forget it - Amazon introduce too many hoops to jump through just to watch TV. (In a few months it won't be Silverlight/HTML5, it'll something new.) I'm no Rupert Murdoch fan, but Sky problems over the years have been fewer - exponentially so!

Thanks again for looking at this but I'm chalking this one up to experience. (Or, 'giving up', as I said on the Amazon forums!)

Cheers,

Chris

Hi Philipp - many thanks for the swift reply. Unfortunately the update did not make any difference. I looked at the MS KB article which mentioned several WMP problems related to Win10 K & N versions, but I've never had a problem with WMP - and it's still running videos okay now. I don't think I had either of these versions of Windows - but I've no idea how to check! Anyway, I'm not going to fuss with this issue anymore. It is only to get the 30-day free trial for Amazon working and we can do that, albeit without HD, in Edge. But when the trial is over we'll forget it - Amazon introduce too many hoops to jump through just to watch TV. (In a few months it won't be Silverlight/HTML5, it'll something new.) I'm no Rupert Murdoch fan, but Sky problems over the years have been fewer - exponentially so! Thanks again for looking at this but I'm chalking this one up to experience. (Or, 'giving up', as I said on the Amazon forums!) Cheers, Chris