Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Download file progress get stuck

  • 3 replies
  • 1 has this problem
  • 7397 views
  • Last reply by Davesdream

more options

This is the second time it happens in couple of months. Trying to download a file get stuck when it reach the end of the size. I cannot clear it from history or cancel it.

Attached screenshots

Chosen solution

First, I am not sure why there are two installs of Flash in the extensions section of the troubleshooting information, but if there are two, please uninstall the previous version.

Second, I have seen this when there is a default virus scanner/antivirus, but this was taken out of Firefox over a year ago? does not matter. What matters is that you might be running into an issue with a feature of your antivirus. Then try these steps if disabling add ons and antivirus does not resolve this:

Read this answer in context 👍 0

All Replies (3)

more options

Chosen Solution

First, I am not sure why there are two installs of Flash in the extensions section of the troubleshooting information, but if there are two, please uninstall the previous version.

Second, I have seen this when there is a default virus scanner/antivirus, but this was taken out of Firefox over a year ago? does not matter. What matters is that you might be running into an issue with a feature of your antivirus. Then try these steps if disabling add ons and antivirus does not resolve this:

more options

It is possible that security (Anti-Virus, firewall) is causing problems. Try to disable security software temporarily to see if that makes a difference.

more options

Thank you for the reply. I fixed the problem days ago by deleting a folder or folder in the user data. Don't remember now which one but it worked out. :)