X
Tap here to go to the mobile version of the site.

Support Forum

My website has a "Secure Connection Failed... (Error code: ssl_error_handshake_failure_alert) " error

Posted

I have a website that is secured with TLS. I can access it via IE and Chrome, without trouble. I need it to be accessible with Firefox also... so as to have all browser choices represented. Site: https://368mibn.com/gallery

The main site https://368mibn.com is accessible via firefox, but the /gallery portion uses smart card authentication.

I have included an image of https://www.ssllabs.com/ssltest/analyze.html?d=368mibn.com which gives my site an A+ rating.

I cannot figure out what the problem is.

Any ideas would be appreciated.

subcan

I have a website that is secured with TLS. I can access it via IE and Chrome, without trouble. I need it to be accessible with Firefox also... so as to have all browser choices represented. Site: https://368mibn.com/gallery The main site https://368mibn.com is accessible via firefox, but the /gallery portion uses smart card authentication. I have included an image of https://www.ssllabs.com/ssltest/analyze.html?d=368mibn.com which gives my site an A+ rating. I cannot figure out what the problem is. Any ideas would be appreciated. subcan

Additional System Details

Application

  • User Agent: Mozilla/5.0 (Windows NT 6.3; WOW64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/47.0.2526.80 Safari/537.36

More Information

FredMcD
  • Top 10 Contributor
4224 solutions 58977 answers

There is security software like Avast and Kaspersky and BitDefender and ESET that intercept secure connections and send their own certificate.

http://www.ehow.com/how_11385212_troubleshoot-reset-connection-firefox.html

https://support.mozilla.org/en-US/kb/server-not-found-connection-problem

https://support.mozilla.org/en-US/kb/firefox-cant-load-websites-other-browsers-can

https://support.mozilla.org/en-US/kb/secure-connection-failed-error-message

https://support.mozilla.org/en-US/kb/connection-untrusted-error-message

http://kb.mozillazine.org/Error_loading_websites

This Connection is Untrusted is sometimes caused because the computer system clock is wrong. Check the time / date / time zone settings.

There is security software like Avast and Kaspersky and BitDefender and ESET that intercept secure connections and send their own certificate. http://www.ehow.com/how_11385212_troubleshoot-reset-connection-firefox.html https://support.mozilla.org/en-US/kb/server-not-found-connection-problem https://support.mozilla.org/en-US/kb/firefox-cant-load-websites-other-browsers-can https://support.mozilla.org/en-US/kb/secure-connection-failed-error-message https://support.mozilla.org/en-US/kb/connection-untrusted-error-message '''http://kb.mozillazine.org/Error_loading_websites''' '''This Connection is Untrusted''' is sometimes caused because the computer system clock is wrong. Check the time / date / time zone settings.