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Computer Refresh wiped out my bookmarks, help!

Posted

Ok, I had a problem with my computer a few days ago and we tried refreshing the computer. Now when it said it would delete "Apps" we had no idea Mozilla was considered an app. So now four months of bookmarks as well as my tabs from season manager are gone. Can anyone tell me if somehow the data was saved and is hiding on my computer somewhere please?

Ok, I had a problem with my computer a few days ago and we tried refreshing the computer. Now when it said it would delete "Apps" we had no idea Mozilla was considered an app. So now four months of bookmarks as well as my tabs from season manager are gone. Can anyone tell me if somehow the data was saved and is hiding on my computer somewhere please?

Chosen solution

The usual kind of Refresh on recent versions of Windows moves your application data to this folder:

C:\Windows.old\

Can you find that folder? If so, can you find this folder:

C:\Windows.old\Users\your-user-name

If so, your old Firefox data may well be in there. To explore further, it would be helpful to set Windows to show hidden files and folders. This article has the steps: http://windows.microsoft.com/en-us/windows/show-hidden-files

Then look for:

C:\Windows.old\Users\your-user-name\AppData\Roaming\Mozilla\Firefox\Profiles

Here you may find one or more semi-randomly named folders. The one with the most recently updated contents probably is the one you want to restore from.

Bookmarks Only

Drill down into the old bookmarkbackups folder and copy the two most recent backups to a convenient location such as the desktop.

The Restore feature will replace the default Firefox bookmarks (and anything you just added since the Reset) with the older set of bookmarks. If you need to preserve newly added bookmarks, use the export feature first, before the Restore, and then the Import feature afterwards. The following articles have the details:

Success?

Complete Restoration

This post has my suggested procedure for resurrecting your entire old profile in your new installation of Firefox. Please note the use of copy instead of move throughout the process. This allows you to try again if it fails somewhere along the way.

https://support.mozilla.org/questions/1024189#answer-638319

Any luck?

Read this answer in context 1

Additional System Details

Installed Plug-ins

  • NVIDIA 3D Vision Streaming plugin for Mozilla browsers
  • NVIDIA 3D Vision plugin for Mozilla browsers
  • VLC media player Web Plugin

Application

  • User Agent: Mozilla/5.0 (Windows NT 6.2; WOW64; rv:42.0) Gecko/20100101 Firefox/42.0

More Information

jscher2000
  • Top 10 Contributor
8689 solutions 71030 answers

Chosen Solution

The usual kind of Refresh on recent versions of Windows moves your application data to this folder:

C:\Windows.old\

Can you find that folder? If so, can you find this folder:

C:\Windows.old\Users\your-user-name

If so, your old Firefox data may well be in there. To explore further, it would be helpful to set Windows to show hidden files and folders. This article has the steps: http://windows.microsoft.com/en-us/windows/show-hidden-files

Then look for:

C:\Windows.old\Users\your-user-name\AppData\Roaming\Mozilla\Firefox\Profiles

Here you may find one or more semi-randomly named folders. The one with the most recently updated contents probably is the one you want to restore from.

Bookmarks Only

Drill down into the old bookmarkbackups folder and copy the two most recent backups to a convenient location such as the desktop.

The Restore feature will replace the default Firefox bookmarks (and anything you just added since the Reset) with the older set of bookmarks. If you need to preserve newly added bookmarks, use the export feature first, before the Restore, and then the Import feature afterwards. The following articles have the details:

Success?

Complete Restoration

This post has my suggested procedure for resurrecting your entire old profile in your new installation of Firefox. Please note the use of copy instead of move throughout the process. This allows you to try again if it fails somewhere along the way.

https://support.mozilla.org/questions/1024189#answer-638319

Any luck?

The usual kind of Refresh on recent versions of Windows moves your application data to this folder: C:\Windows.old\ Can you find that folder? If so, can you find this folder: C:\Windows.old\Users\''your-user-name'' If so, your old Firefox data may well be in there. To explore further, it would be helpful to set Windows to show hidden files and folders. This article has the steps: http://windows.microsoft.com/en-us/windows/show-hidden-files Then look for: C:\Windows.old\Users\''your-user-name''\AppData\Roaming\Mozilla\Firefox\Profiles Here you may find one or more semi-randomly named folders. The one with the most recently updated contents probably is the one you want to restore from. '''''Bookmarks Only''''' Drill down into the old '''bookmarkbackups''' folder and copy the two most recent backups to a convenient location such as the desktop. The Restore feature will replace the default Firefox bookmarks (and anything you just added since the Reset) with the older set of bookmarks. If you need to preserve newly added bookmarks, use the export feature first, before the Restore, and then the Import feature afterwards. The following articles have the details: * (Optional) [[Export Firefox bookmarks to an HTML file to back up or transfer bookmarks]] * [[Restore bookmarks from backup or move them to another computer]] -- to access the backups on the desktop, use the "Choose file" command on the menu * (Optional) [[Import Bookmarks from an HTML file]] Success? '''''Complete Restoration''''' This post has my suggested procedure for resurrecting your entire old profile in your new installation of Firefox. Please note the use of ''copy'' instead of ''move'' throughout the process. This allows you to try again if it fails somewhere along the way. https://support.mozilla.org/questions/1024189#answer-638319 Any luck?

Question owner

It worked!! I cannot express how grateful I am for your help jscher2000.

It worked!! I cannot express how grateful I am for your help jscher2000.
jscher2000
  • Top 10 Contributor
8689 solutions 71030 answers

Glad to hear that worked.

If you mark that long reply as the solution, then this thread will get marked for indexing in Google and may help others who find themselves in the same situation.

Glad to hear that worked. If you mark that long reply as the solution, then this thread will get marked for indexing in Google and may help others who find themselves in the same situation.