X
Tap here to go to the mobile version of the site.

Support Forum

Firefox crashes

Posted

Hundreds of crashes. Fill out crash report and send.

Latest crash report: (This the format I've been using the past several weeks-only date & time are changed) "12/5/2015 11:38:11 AM This is a real trash browser. Crash after crash after crash. This only started happening when I switched to WIN7 and has been happening (several times a day) for nearly two years. I've sent hundreds of crash reports and you have answered exactly ZERO. Yet the problem persists. You people suck - just like this browser! PLEASE E-MAIL ME A RESPONSE SO I KNOW YOU GOT THIS."

NEVER have I gotten a return email. I've tried uninstall/reinstall, remove apps, safe mode and anything else I find to do. Crashes happen early on in each browsing session and then get less frequent. URL or content seem to have no effect on when crashes occur. After two or three crashes I can be connected for hours without further crash. May not even be a Firefox issue, but the lack of response from FF indicates a very poor business model. I think your crash reporter is WORTHLESS.


Signature OOM | small More Reports Search UUID 1b0fee0b-bdf6-4e9a-837f-a56c22151205 Date Processed 2015-12-05T17:27:45.068813+00:00 Uptime 749 Last Crash 764 seconds before submission Install Age 2735166 since version was first installed. Install Time 2015-11-04 01:41:21 Product Firefox Version 42.0 Build ID 20151029151421 Release Channel release OS Windows NT OS Version 6.1.7601 Service Pack 1 Build Architecture x86 Build Architecture Info AuthenticAMD family 21 model 16 stepping 1 | 4 Crash Reason EXCEPTION_BREAKPOINT Crash Address 0x6deeed50 User Comments 12/5/2015 11:27:32 AM

This is a real trash browser. Crash after crash after crash. This only started happening when I switched to WIN7 and has been happening (several times a day) for nearly two years. I've sent hundreds of crash reports and you have answered exactly ZERO. Yet the problem persists. You people suck - just like this browser! PLEASE E-MAIL ME A RESPONSE SO I KNOW YOU GOT THIS. App Notes

AdapterVendorID: 0x1002, AdapterDeviceID: 0x9901, AdapterSubsysID: 00000000, AdapterDriverVersion: 15.200.1062.1004 DWrite- DWrite+ D2D1.1- D2D1.1+ D2D- D2D+ D3D11 Layers- D3D11 Layers+

Processor Notes processor_ip-172-31-16-100_1296; MozillaProcessorAlgorithm2015; skunk_classifier: reject - not a plugin hang EMCheckCompatibility

True

Winsock LSP

MSAFD Tcpip [TCP/IPv6] : 2 : 1 :

MSAFD Tcpip [UDP/IPv6] : 2 : 2 : %SystemRoot%\system32\mswsock.dll 
MSAFD Tcpip [RAW/IPv6] : 2 : 3 :  
MSAFD Tcpip [TCP/IP] : 2 : 1 : %SystemRoot%\system32\mswsock.dll 
MSAFD Tcpip [UDP/IP] : 2 : 2 :  
MSAFD Tcpip [RAW/IP] : 2 : 3 : %SystemRoot%\system32\mswsock.dll 
RSVP TCPv6 Service Provider : 2 : 1 :  
RSVP TCP Service Provider : 2 : 1 : %SystemRoot%\system32\mswsock.dll 
RSVP UDPv6 Service Provider : 2 : 2 :  
RSVP UDP Service Provider : 2 : 2 : %SystemRoot%\system32\mswsock.dll

Adapter Vendor ID

0x1002

Adapter Device ID

0x9901

Total Virtual Memory

4294836224

Available Virtual Memory

3512643584

System Memory Use Percentage

18

Available Page File

30101266432

Available Physical Memory

13562777600

OOM Allocation Size

36

Hundreds of crashes. Fill out crash report and send. Latest crash report: (This the format I've been using the past several weeks-only date & time are changed) "12/5/2015 11:38:11 AM This is a real trash browser. Crash after crash after crash. This only started happening when I switched to WIN7 and has been happening (several times a day) for nearly two years. I've sent hundreds of crash reports and you have answered exactly ZERO. Yet the problem persists. You people suck - just like this browser! PLEASE E-MAIL ME A RESPONSE SO I KNOW YOU GOT THIS." NEVER have I gotten a return email. I've tried uninstall/reinstall, remove apps, safe mode and anything else I find to do. Crashes happen early on in each browsing session and then get less frequent. URL or content seem to have no effect on when crashes occur. After two or three crashes I can be connected for hours without further crash. May not even be a Firefox issue, but the lack of response from FF indicates a very poor business model. I think your crash reporter is WORTHLESS. Signature OOM | small More Reports Search UUID 1b0fee0b-bdf6-4e9a-837f-a56c22151205 Date Processed 2015-12-05T17:27:45.068813+00:00 Uptime 749 Last Crash 764 seconds before submission Install Age 2735166 since version was first installed. Install Time 2015-11-04 01:41:21 Product Firefox Version 42.0 Build ID 20151029151421 Release Channel release OS Windows NT OS Version 6.1.7601 Service Pack 1 Build Architecture x86 Build Architecture Info AuthenticAMD family 21 model 16 stepping 1 | 4 Crash Reason EXCEPTION_BREAKPOINT Crash Address 0x6deeed50 User Comments 12/5/2015 11:27:32 AM This is a real trash browser. Crash after crash after crash. This only started happening when I switched to WIN7 and has been happening (several times a day) for nearly two years. I've sent hundreds of crash reports and you have answered exactly ZERO. Yet the problem persists. You people suck - just like this browser! PLEASE E-MAIL ME A RESPONSE SO I KNOW YOU GOT THIS. App Notes AdapterVendorID: 0x1002, AdapterDeviceID: 0x9901, AdapterSubsysID: 00000000, AdapterDriverVersion: 15.200.1062.1004 DWrite- DWrite+ D2D1.1- D2D1.1+ D2D- D2D+ D3D11 Layers- D3D11 Layers+ Processor Notes processor_ip-172-31-16-100_1296; MozillaProcessorAlgorithm2015; skunk_classifier: reject - not a plugin hang EMCheckCompatibility True Winsock LSP MSAFD Tcpip [TCP/IPv6] : 2 : 1 : MSAFD Tcpip [UDP/IPv6] : 2 : 2 : %SystemRoot%\system32\mswsock.dll MSAFD Tcpip [RAW/IPv6] : 2 : 3 : MSAFD Tcpip [TCP/IP] : 2 : 1 : %SystemRoot%\system32\mswsock.dll MSAFD Tcpip [UDP/IP] : 2 : 2 : MSAFD Tcpip [RAW/IP] : 2 : 3 : %SystemRoot%\system32\mswsock.dll RSVP TCPv6 Service Provider : 2 : 1 : RSVP TCP Service Provider : 2 : 1 : %SystemRoot%\system32\mswsock.dll RSVP UDPv6 Service Provider : 2 : 2 : RSVP UDP Service Provider : 2 : 2 : %SystemRoot%\system32\mswsock.dll Adapter Vendor ID 0x1002 Adapter Device ID 0x9901 Total Virtual Memory 4294836224 Available Virtual Memory 3512643584 System Memory Use Percentage 18 Available Page File 30101266432 Available Physical Memory 13562777600 OOM Allocation Size 36

Additional System Details

Installed Plug-ins

  • Adobe PDF Plug-In For Firefox and Netscape 15.9.20069
  • DivX Web Player version 3.1.0.13
  • DivX VOD Helper Plug-in
  • GEPlugin
  • Google Update
  • NPRuntime Script Plug-in Library for Java(TM) Deploy
  • Next Generation Java Plug-in 11.66.2 for Mozilla browsers
  • Shockwave Flash 19.0 r0
  • VLC media player Web Plugin

Application

  • Firefox 42.0
  • User Agent: Mozilla/5.0 (Windows NT 6.1; WOW64; rv:42.0) Gecko/20100101 Firefox/42.0
  • Support URL: https://support.mozilla.org/1/firefox/42.0/WINNT/en-US/

Extensions

  • Adblock Plus 2.6.13 ({d10d0bf8-f5b5-c8b4-a8b2-2b9879e08c5d})
  • Wondershare Video Converter Ultimate 7.1.0 (WSVCU@Wondershare.com) (Inactive)

Javascript

  • incrementalGCEnabled: True

Graphics

  • adapterDescription: AMD Radeon HD 7660D
  • adapterDescription2:
  • adapterDeviceID: 0x9901
  • adapterDeviceID2:
  • adapterDrivers: aticfx64 aticfx64 aticfx64 aticfx32 aticfx32 aticfx32 atiumd64 atidxx64 atidxx64 atiumdag atidxx32 atidxx32 atiumdva atiumd6a atitmm64
  • adapterDrivers2:
  • adapterRAM: 512
  • adapterRAM2:
  • adapterSubsysID: 00000000
  • adapterSubsysID2:
  • adapterVendorID: 0x1002
  • adapterVendorID2:
  • clearTypeParameters: Gamma: 2200 Pixel Structure: R ClearType Level: 50 Enhanced Contrast: 50
  • direct2DEnabled: True
  • directWriteEnabled: True
  • directWriteVersion: 6.2.9200.17292
  • driverDate: 8-3-2015
  • driverDate2:
  • driverVersion: 15.200.1062.1004
  • driverVersion2:
  • info: {u'AzureCanvasBackend': u'direct2d 1.1', u'AzureFallbackCanvasBackend': u'cairo', u'AzureContentBackend': u'direct2d 1.1', u'AzureSkiaAccelerated': 0}
  • isGPU2Active: False
  • numAcceleratedWindows: 1
  • numTotalWindows: 1
  • supportsHardwareH264: True
  • webglRenderer: Google Inc. -- ANGLE (AMD Radeon HD 7660D Direct3D11 vs_5_0 ps_5_0)
  • windowLayerManagerRemote: True
  • windowLayerManagerType: Direct3D 11

Modified Preferences

Misc

  • User JS: No
  • Accessibility: No
cor-el
  • Top 10 Contributor
  • Moderator
17571 solutions 158915 answers

That are crashes in JavaScript (JIT compiler?) that aren't showing a specific cause, so nobody would be able to tell its cause. With such a crashing stack you would have to follow basic troubleshooting steps for crashes.

If you can reproduce these crashes on specific web pages then this might help. If the crashes happen randomly then a more likely cause is an extension or plugin or external software interfering.


Do a malware check with several malware scanning programs on the Windows computer.

Please scan with all programs because each program detects different malware. All these programs have free versions.

Make sure that you update each program to get the latest version of their databases before doing a scan.

You can also do a check for a rootkit infection with TDSSKiller.

See also:

That are crashes in JavaScript (JIT compiler?) that aren't showing a specific cause, so nobody would be able to tell its cause. With such a crashing stack you would have to follow basic troubleshooting steps for crashes. *http://kb.mozillazine.org/Firefox_crashes *https://support.mozilla.org/kb/Firefox+crashes If you can reproduce these crashes on specific web pages then this might help. If the crashes happen randomly then a more likely cause is an extension or plugin or external software interfering. ----- Do a malware check with several malware scanning programs on the Windows computer. *https://support.mozilla.org/kb/troubleshoot-firefox-issues-caused-malware Please scan with all programs because each program detects different malware. All these programs have free versions. Make sure that you update each program to get the latest version of their databases before doing a scan. *Malwarebytes' Anti-Malware:<br>http://www.malwarebytes.org/mbam.php *AdwCleaner:<br>http://www.bleepingcomputer.com/download/adwcleaner/<br>http://www.softpedia.com/get/Antivirus/Removal-Tools/AdwCleaner.shtml *SuperAntispyware:<br>http://www.superantispyware.com/ *Microsoft Safety Scanner:<br>http://www.microsoft.com/security/scanner/en-us/default.aspx *Windows Defender:<br>http://windows.microsoft.com/en-us/windows/using-defender *Spybot Search & Destroy:<br>http://www.safer-networking.org/en/index.html *Kasperky Free Security Scan:<br>http://www.kaspersky.com/security-scan You can also do a check for a rootkit infection with TDSSKiller. *Anti-rootkit utility TDSSKiller:<br>http://support.kaspersky.com/5350?el=88446 See also: *"Spyware on Windows": http://kb.mozillazine.org/Popups_not_blocked

Question owner

Cor-el, thanks for the advice. The crashes are indeed random (unfortunately). Wish I knew how to decipher the crash reports. You've been the most help form all my searches trying to ascertain the cause of the crashes. I don't think an extension or plug in is the problem as it occurs in safe mode. I'll likely have to uninstall (unless I can disable) external software until I find the causing the problem. First I'll try the malware scans again. Haven't yet tried Kasperky or Microsoft safety scanner- maybe they will turn up something. Again, thanks for replies and the advice.

Cor-el, thanks for the advice. The crashes are indeed random (unfortunately). Wish I knew how to decipher the crash reports. You've been the most help form all my searches trying to ascertain the cause of the crashes. I don't think an extension or plug in is the problem as it occurs in safe mode. I'll likely have to uninstall (unless I can disable) external software until I find the causing the problem. First I'll try the malware scans again. Haven't yet tried Kasperky or Microsoft safety scanner- maybe they will turn up something. Again, thanks for replies and the advice.
cor-el
  • Top 10 Contributor
  • Moderator
17571 solutions 158915 answers

You're welcome.


Boot the computer in Windows Safe Mode with network support (press F8 on the boot screen) to see if that helps.

You're welcome. ---- Boot the computer in Windows Safe Mode with network support (press F8 on the boot screen) to see if that helps. *http://www.bleepingcomputer.com/tutorials/how-to-start-windows-in-safe-mode/ *http://www.7tutorials.com/4-ways-boot-safe-mode-windows-10

Modified by cor-el

Question owner

Here it is 3 months later and still having same problem. Never had crash issue with XP on this computer or with Vista on 2 other 'puters. Running win7 now and have had this problem from day 1. I've tried everything that has been recommended and still problem persists. Typically I get 2 or 3 crashes during the first half hour on the internet and then I can go hours before another crash. Crash reporter is a joke - hundreds of crash reports sent in and not a single response. At least on this forum someone has tried to help. If I ever get this figured out I'll certainly post the cause and remedy.

Here it is 3 months later and still having same problem. Never had crash issue with XP on this computer or with Vista on 2 other 'puters. Running win7 now and have had this problem from day 1. I've tried everything that has been recommended and still problem persists. Typically I get 2 or 3 crashes during the first half hour on the internet and then I can go hours before another crash. Crash reporter is a joke - hundreds of crash reports sent in and not a single response. At least on this forum someone has tried to help. If I ever get this figured out I'll certainly post the cause and remedy.
FredMcD
  • Top 10 Contributor
4269 solutions 59846 answers

Some of your crash reports weren’t sent to the Mozilla Servers.

In the address bar, type about:crashes<enter>. Note: If any reports do not have BP in front of the numbers/letters, click it to submit them.

The crash report is several pages of data. We need the report numbers to see the whole report.

Using your mouse, mark the most resent 7 - 10 crash reports, and copy them. Now go to the reply box below and paste them in.

aboutcrashesFx29

After you have done the above, there is a button to clear the reports.

Some of your crash reports weren’t sent to the Mozilla Servers. In the address bar, type '''about:crashes'''<enter>.''' Note:''' If any reports do not have '''BP''' in front of the numbers/letters, click it to submit them. '''The crash report is several pages of data.''' '''We need the report numbers to see the whole report.''' Using your mouse, '''mark''' the most '''resent 7 - 10''' crash reports, and '''copy''' them. Now go to the reply box below and '''paste''' them in. ;[[Image:aboutcrashesFx29|width=500]] ---------- After you have done the above, there is a button to clear the reports.
John99 971 solutions 13138 answers

cato0212 said

Here it is 3 months later and still having same problem. Never had crash issue with XP on this computer or with Vista on 2 other 'puters. Running win7 now and have had this problem from day 1. I've tried everything that has been recommended and still problem persists.

The main purpose of the crash reporting is to gather data for the developers and engineers that work on Firefox and fixing the problems with it. There is normally so much data in the CrashReports that Developers have no need to contact the enduser.

Although it is very rare that developers will try to contact an individual, we do ask for email addresses in case that is neccesary. If a particular type | signature of crash is common then every week it will generate thousands of crash reports.

Did you try Windows safemode as was suggested here by cor-el ?

Try all at once, Windows safemode, Firefox safe mode and all plugins disabled does it still crash like that if so let us have 2 or 3 Crash IDs. Sometimes we get lucky and can tell from the crash report what needs to be done to fix the problem.

I am not sure what we can do to help. Obviously Firefox does not crash for most of us. We need to try to find out what is different with your Firefox use or setup.

This is free software by the way and most of us here are just fellow users of Firefox trying to help one another.

''cato0212 [[#answer-857557|said]]'' <blockquote> Here it is 3 months later and still having same problem. Never had crash issue with XP on this computer or with Vista on 2 other 'puters. Running win7 now and have had this problem from day 1. I've tried everything that has been recommended and still problem persists. </blockquote> The main purpose of the crash reporting is to gather data for the developers and engineers that work on Firefox and fixing the problems with it. There is normally so much data in the CrashReports that Developers have no need to contact the enduser. Although it is very rare that developers will try to contact an individual, we do ask for email addresses in case that is neccesary. If a particular type | signature of crash is common then every week it will generate thousands of crash reports. Did you try Windows safemode as was suggested [[#answer-817009|here]] by cor-el ? Try all at once, Windows safemode, Firefox safe mode and all plugins disabled does it still crash like that if so let us have 2 or 3 Crash IDs. Sometimes we get lucky and can tell from the crash report what needs to be done to fix the problem. I am not sure what we can do to help. Obviously Firefox does not crash for most of us. We need to try to find out what is different with your Firefox use or setup. This is free software by the way and most of us here are just fellow users of Firefox trying to help one another.

Modified by John99

Question owner

Thx for your reply. I'll give that a try and get back to you. I'm headed out of town pretty quickly so probably won't be until late Sunday or Monday.

Thx for your reply. I'll give that a try and get back to you. I'm headed out of town pretty quickly so probably won't be until late Sunday or Monday.