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Firefox crashes

  • 27 replies
  • 4 have this problem
  • 4 views
  • Last reply by cato0212

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Hundreds of crashes. Fill out crash report and send.

Latest crash report: (This the format I've been using the past several weeks-only date & time are changed) "12/5/2015 11:38:11 AM This is a real trash browser. Crash after crash after crash. This only started happening when I switched to WIN7 and has been happening (several times a day) for nearly two years. I've sent hundreds of crash reports and you have answered exactly ZERO. Yet the problem persists. You people suck - just like this browser! PLEASE E-MAIL ME A RESPONSE SO I KNOW YOU GOT THIS."

NEVER have I gotten a return email. I've tried uninstall/reinstall, remove apps, safe mode and anything else I find to do. Crashes happen early on in each browsing session and then get less frequent. URL or content seem to have no effect on when crashes occur. After two or three crashes I can be connected for hours without further crash. May not even be a Firefox issue, but the lack of response from FF indicates a very poor business model. I think your crash reporter is WORTHLESS.


Signature OOM | small More Reports Search UUID 1b0fee0b-bdf6-4e9a-837f-a56c22151205 Date Processed 2015-12-05T17:27:45.068813+00:00 Uptime 749 Last Crash 764 seconds before submission Install Age 2735166 since version was first installed. Install Time 2015-11-04 01:41:21 Product Firefox Version 42.0 Build ID 20151029151421 Release Channel release OS Windows NT OS Version 6.1.7601 Service Pack 1 Build Architecture x86 Build Architecture Info AuthenticAMD family 21 model 16 stepping 1 | 4 Crash Reason EXCEPTION_BREAKPOINT Crash Address 0x6deeed50 User Comments 12/5/2015 11:27:32 AM

This is a real trash browser. Crash after crash after crash. This only started happening when I switched to WIN7 and has been happening (several times a day) for nearly two years. I've sent hundreds of crash reports and you have answered exactly ZERO. Yet the problem persists. You people suck - just like this browser! PLEASE E-MAIL ME A RESPONSE SO I KNOW YOU GOT THIS. App Notes

AdapterVendorID: 0x1002, AdapterDeviceID: 0x9901, AdapterSubsysID: 00000000, AdapterDriverVersion: 15.200.1062.1004 DWrite- DWrite+ D2D1.1- D2D1.1+ D2D- D2D+ D3D11 Layers- D3D11 Layers+

Processor Notes processor_ip-172-31-16-100_1296; MozillaProcessorAlgorithm2015; skunk_classifier: reject - not a plugin hang EMCheckCompatibility

True

Winsock LSP

MSAFD Tcpip [TCP/IPv6] : 2 : 1 :

MSAFD Tcpip [UDP/IPv6] : 2 : 2 : %SystemRoot%\system32\mswsock.dll 
MSAFD Tcpip [RAW/IPv6] : 2 : 3 :  
MSAFD Tcpip [TCP/IP] : 2 : 1 : %SystemRoot%\system32\mswsock.dll 
MSAFD Tcpip [UDP/IP] : 2 : 2 :  
MSAFD Tcpip [RAW/IP] : 2 : 3 : %SystemRoot%\system32\mswsock.dll 
RSVP TCPv6 Service Provider : 2 : 1 :  
RSVP TCP Service Provider : 2 : 1 : %SystemRoot%\system32\mswsock.dll 
RSVP UDPv6 Service Provider : 2 : 2 :  
RSVP UDP Service Provider : 2 : 2 : %SystemRoot%\system32\mswsock.dll

Adapter Vendor ID

0x1002

Adapter Device ID

0x9901

Total Virtual Memory

4294836224

Available Virtual Memory

3512643584

System Memory Use Percentage

18

Available Page File

30101266432

Available Physical Memory

13562777600

OOM Allocation Size

36

All Replies (20)

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Sorry that Firefox is crashing. We understand your frustration. Since there are millions of users currently running Firefox, Mozilla cannot respond to all crash reports that they receive.

In order to assist you better, please follow the steps below to provide us crash IDs to help us learn more about your crash.

  1. Enter about:crashes in the Firefox address bar and press Enter. A Submitted Crash Reports list will appear, similar to the one shown below.
  2. Copy the 5 most recent Report IDs that start with bp- and then go back to your forum question and paste those IDs into the "Post a Reply" box.

Note: If a recent Report ID does not start with bp- click on it to submit the report.


You can also refer to the following Mozilla support articles for tips that will prevent Firefox from crashing:

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bp-1b0fee0b-bdf6-4e9a-837f-a56c22151205 12/5/2015 11:27 AM bp-0f8e431f-f69b-4ab4-816f-b5b042151205 12/5/2015 11:15 AM bp-e114b45f-ac08-488a-9dc3-a4c652151205 12/5/2015 2:25 AM bp-96cb5295-694a-400a-9e92-a09052151205 12/5/2015 1:12 AM bp-8304979a-2916-461e-9246-fc7ad2151205 12/4/2015 11:42 PM

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Start Firefox in Safe Mode to check if one of the extensions (Firefox menu button/Tools > Add-ons > Extensions) or if hardware acceleration is causing the problem.

  • Switch to the DEFAULT theme: Firefox menu button/Tools > Add-ons > Appearance
  • Do NOT click the Reset button on the Safe Mode start window

You can check for issues caused by plugins and set plugins to "Ask to Activate" on the "Firefox menu button/Tools > Add-ons > Plugins" page.

  • plugins are not affected by Firefox Safe Mode

Can you post your troubleshooting information?

You can leave out the print prefs if the list gets too long to fit.

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Had you read the original post, you would see I've already tried all that.

Here is troubleshooting info:

Name Firefox Version 42.0 Build ID 20151029151421 Update History Update Channel release User Agent Mozilla/5.0 (Windows NT 6.1; WOW64; rv:42.0) Gecko/20100101 Firefox/42.0 Profile Folder Enabled Plugins about:plugins Build Configuration about:buildconfig Memory Use about:memory Registered Service Workers about:serviceworkers Multiprocess Windows 0/1 (default: false) Safe Mode false Crash Reports for the Last 3 Days Report ID Submitted bp-1b0fee0b-bdf6-4e9a-837f-a56c22151205 12 hours ago bp-0f8e431f-f69b-4ab4-816f-b5b042151205 13 hours ago bp-e114b45f-ac08-488a-9dc3-a4c652151205 21 hours ago bp-96cb5295-694a-400a-9e92-a09052151205 23 hours ago bp-8304979a-2916-461e-9246-fc7ad2151205 1 day ago bp-6029dbb7-3887-4f5c-98cc-ff3bd2151204 2 days ago bp-9d7eb904-5535-469b-af65-1e8582151203 2 days ago

All Crash Reports Extensions Name Version Enabled ID Adblock Plus 2.6.13 true {d10d0bf8-f5b5-c8b4-a8b2-2b9879e08c5d} Wondershare Video Converter Ultimate 7.1.0 false WSVCU@Wondershare.com Graphics Adapter Description AMD Radeon HD 7660D Adapter Drivers aticfx64 aticfx64 aticfx64 aticfx32 aticfx32 aticfx32 atiumd64 atidxx64 atidxx64 atiumdag atidxx32 atidxx32 atiumdva atiumd6a atitmm64 Adapter RAM 512 Asynchronous Pan/Zoom none ClearType Parameters Gamma: 2200 Pixel Structure: R ClearType Level: 50 Enhanced Contrast: 50 Device ID 0x9901 Direct2D Enabled true DirectWrite Enabled true (6.2.9200.17292) Driver Date 8-3-2015 Driver Version 15.200.1062.1004 GPU #2 Active false GPU Accelerated Windows 1/1 Direct3D 11 (OMTC) Subsys ID 00000000 Supports Hardware H264 Decoding true Vendor ID 0x1002 WebGL Renderer Google Inc. -- ANGLE (AMD Radeon HD 7660D Direct3D11 vs_5_0 ps_5_0) windowLayerManagerRemote true AzureCanvasBackend direct2d 1.1 AzureContentBackend direct2d 1.1 AzureFallbackCanvasBackend cairo AzureSkiaAccelerated 0 Important Modified Preferences Name Value browser.cache.disk.capacity 102400 browser.cache.disk.filesystem_reported 1 browser.cache.disk.smart_size.enabled false browser.cache.disk.smart_size.first_run false browser.cache.disk.smart_size.use_old_max false browser.cache.frecency_experiment 3 browser.download.importedFromSqlite true browser.newtab.url google.com browser.places.smartBookmarksVersion 7 browser.search.useDBForOrder true browser.sessionstore.upgradeBackup.latestBuildID 20151029151421 browser.startup.homepage https://www.google.com/?gws_rd=ssl browser.startup.homepage_override.buildID 20151029151421 browser.startup.homepage_override.mstone 42.0 dom.apps.reset-permissions true dom.ipc.plugins.enabled false dom.ipc.plugins.flash.subprocess.crashreporter.enabled false dom.mozApps.used true extensions.lastAppVersion 42.0 gfx.direct3d.last_used_feature_level_idx 0 gfx.driver-init.appVersion 42.0 gfx.driver-init.deviceID 0x9901 gfx.driver-init.driverVersion 15.200.1062.1004 gfx.driver-init.feature-d2d true gfx.driver-init.feature-d3d11 true gfx.driver-init.status 2 media.gmp-eme-adobe.abi x86-msvc media.gmp-eme-adobe.lastUpdate 1446601884 media.gmp-eme-adobe.version 15 media.gmp-gmpopenh264.abi x86-msvc media.gmp-gmpopenh264.lastUpdate 1447917358 media.gmp-gmpopenh264.version 1.5.1 media.gmp-manager.buildID 20151029151421 media.gmp-manager.lastCheck 1449351335 media.hardware-video-decoding.failed false network.auth.allow-subresource-auth 2 network.cookie.prefsMigrated true network.predictor.cleaned-up true places.database.lastMaintenance 1448768002 places.history.expiration.transient_current_max_pages 104858 plugin.disable_full_page_plugin_for_types application/pdf plugin.importedState true plugin.state.np32dsw 0 plugin.state.nppdf 2 print.printer_Lexmark_Pro700_Series_(Network).print_bgcolor false print.printer_Lexmark_Pro700_Series_(Network).print_bgimages false print.printer_Lexmark_Pro700_Series_(Network).print_colorspace print.printer_Lexmark_Pro700_Series_(Network).print_command print.printer_Lexmark_Pro700_Series_(Network).print_downloadfonts false print.printer_Lexmark_Pro700_Series_(Network).print_duplex 1515870810 print.printer_Lexmark_Pro700_Series_(Network).print_edge_bottom 0 print.printer_Lexmark_Pro700_Series_(Network).print_edge_left 0 print.printer_Lexmark_Pro700_Series_(Network).print_edge_right 0 print.printer_Lexmark_Pro700_Series_(Network).print_edge_top 0 print.printer_Lexmark_Pro700_Series_(Network).print_evenpages true print.printer_Lexmark_Pro700_Series_(Network).print_footercenter print.printer_Lexmark_Pro700_Series_(Network).print_footerleft &PT print.printer_Lexmark_Pro700_Series_(Network).print_footerright &D print.printer_Lexmark_Pro700_Series_(Network).print_headercenter print.printer_Lexmark_Pro700_Series_(Network).print_headerleft &T print.printer_Lexmark_Pro700_Series_(Network).print_headerright &U print.printer_Lexmark_Pro700_Series_(Network).print_in_color true print.printer_Lexmark_Pro700_Series_(Network).print_margin_bottom 0.5 print.printer_Lexmark_Pro700_Series_(Network).print_margin_left 0.5 print.printer_Lexmark_Pro700_Series_(Network).print_margin_right 0.5 print.printer_Lexmark_Pro700_Series_(Network).print_margin_top 0.5 print.printer_Lexmark_Pro700_Series_(Network).print_oddpages true print.printer_Lexmark_Pro700_Series_(Network).print_orientation 0 print.printer_Lexmark_Pro700_Series_(Network).print_page_delay 50 print.printer_Lexmark_Pro700_Series_(Network).print_paper_data 1 print.printer_Lexmark_Pro700_Series_(Network).print_paper_height 11.00 print.printer_Lexmark_Pro700_Series_(Network).print_paper_name print.printer_Lexmark_Pro700_Series_(Network).print_paper_size_type 0 print.printer_Lexmark_Pro700_Series_(Network).print_paper_size_unit 0 print.printer_Lexmark_Pro700_Series_(Network).print_paper_width 8.50 print.printer_Lexmark_Pro700_Series_(Network).print_plex_name print.printer_Lexmark_Pro700_Series_(Network).print_resolution 1515870810 print.printer_Lexmark_Pro700_Series_(Network).print_resolution_name print.printer_Lexmark_Pro700_Series_(Network).print_reversed false print.printer_Lexmark_Pro700_Series_(Network).print_scaling 1.00 print.printer_Lexmark_Pro700_Series_(Network).print_shrink_to_fit true print.printer_Lexmark_Pro700_Series_(Network).print_to_file false print.printer_Lexmark_Pro700_Series_(Network).print_unwriteable_margin_bottom 0 print.printer_Lexmark_Pro700_Series_(Network).print_unwriteable_margin_left 0 print.printer_Lexmark_Pro700_Series_(Network).print_unwriteable_margin_right 0 print.printer_Lexmark_Pro700_Series_(Network).print_unwriteable_margin_top 0 privacy.sanitize.migrateClearSavedPwdsOnExit true privacy.sanitize.migrateFx3Prefs true privacy.sanitize.sanitizeOnShutdown true privacy.sanitize.timeSpan 0 storage.vacuum.last.index 1 storage.vacuum.last.places.sqlite 1447135224 Important Locked Preferences Name Value JavaScript Incremental GC true Accessibility Activated false Prevent Accessibility 0 Library Versions Expected minimum version Version in use NSPR 4.10.10 4.10.10 NSS 3.19.4 Basic ECC 3.19.4 Basic ECC NSSSMIME 3.19.4 Basic ECC 3.19.4 Basic ECC NSSSSL 3.19.4 Basic ECC 3.19.4 Basic ECC NSSUTIL 3.19.4 3.19.4 Experimental Features Name ID Description Active End Date Homepage

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I see that you have disabled the plugin-container process (dom.ipc.plugins.enabled = false).

Any particular reason for this as it isn't recommended and will make Firefox crash for any plugin issue?


Note that browser.newtab.url is no longer supported in current Firefox releases. The browser.newtab.url pref is no longer supported in Firefox (41+), so it is no longer possible to set the new tab page via this pref.

You can look at this extension to set the new tab page:

You can set the new tab URL setting via the Options/Preferences of the extension on the about:addons page.

You can look at this extension if you use the home page as the new tab page.

Classic Theme Restorer includes this feature as well. In current CTR versions (1.3.9+) you find "New tab page url" under the Tabs (1) section.

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Txs - I toggled dom.ipc.plugins.enabled to true and installed the addon for new-tab homepage.

Hope this helps.

I'll let you know if it doesn't.

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Happened again (still) - here's the crash report

bp-351f48b4-1735-4c71-b00d-a1af02151206 12/6/2015 1:32 PM

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Signature atiumdag.dll

atiu9pag.dll = Advanced Micro Devices Inc PowerXpress Vista User Mode Driver

atidxx32.dll = Advanced Micro Devices = Check this link;
http://support.amd.com/en-us/download/desktop?os=Windows+7+-+64

aticfx32.dll = AMD Inc Radeon DirectX 11 Driver = Advanced Micro Devices

atiumdag.dll = ATI Technologies Inc = Radeon DirectX Universal Driver


If you have problems with current Shockwave Flash plugin versions then check this:

  • see if there are updates for your graphics drive drivers

https://support.mozilla.org/kb/upgrade-graphics-drivers-use-hardware-acceleration

  • disable protected mode in the Flash plugin (Flash 11.3+ on Windows Vista and later)

https://forums.adobe.com/message/4468493#TemporaryWorkaround

  • disable hardware acceleration in the Flash plugin

https://forums.adobe.com/thread/891337 See also:

Modified by FredMcD

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Drivers are updated, hardware accel. disabled and protected mode disabled. We'll see how this works.

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You can try to disable hardware acceleration in Firefox.

  • Tools > Options > Advanced > General > Browsing: "Use hardware acceleration when available"

You need to close and restart Firefox after toggling this setting.

You can check if there is an update for your graphics display driver and check for hardware acceleration related issues.

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Txs, toggled and driver up to date We'll see what happens

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Latest: bp-e9ffe7ff-ff6c-44a8-837d-24a032151207

This really sucks!

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Here it is, only 8 minutes later.

bp-9449f72a-bf46-484e-9dd9-478322151207

May get another , then all will be great for hours (no crashes)

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Many hours without crash and after getting back on net, a near immediate crash.

bp-c56a6708-6d76-4cdf-9b7c-d5ff42151208

If history is an indicator, I'll have one or two more crashes then go hours without any problem.

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Guess I hit that nail on the head bp-36ebd65c-d097-4af6-a5ce-8bb922151208

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bp-c56a6708-6d76-4cdf-9b7c-d5ff42151208

Signature EnterBaseline

Attention Sumo's there are 10 related bug reports ++++++++++++++++++++++++++++++++++ bp-36ebd65c-d097-4af6-a5ce-8bb922151208

Signature js::regexp_test

This is for Sumo's Related Bugs 702481 RESOLVED WORKSFORME crash js::regexp_test

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Yet another crash.

Anyone got any new suggestions? Latest report: bp-58d5e81a-5e5c-4b04-a405-d3f812151209

FredMcD - what does the above entry mean? Are you telling me to try something? I don't understand.

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Are you telling me to try something?

Just reporting what the crash report shows.


1200685 RESOLVED DUPLICATE crash in js::jit::EnterBaselineMethod(JSContext*, js::RunState&)

103470 6NEW --- crash in js::jit::EnterBaselineMethod(JSContext*, js::RunState&)

956980 RESOLVED DUPLICATE crash in js::jit::EnterBaselineMethod(JSContext*, js::RunState&) mostly with cached documents


Use this link to check that your plugins are up-to-date. If any are listed as unknown or research, do not worry about them.

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These are the crash reports for the past 24 hrs: bp-5bd79c9f-2830-4b80-bcfa-3cbec2151211 12/11/2015 2:04 AM bp-c3356a7a-4324-4bfa-81d6-e61432151211 12/11/2015 1:14 AM bp-f97e1499-a92a-497f-92b7-026f52151211 12/11/2015 12:49 AM bp-6a69e35f-fc3c-4523-9c6f-c2dc62151210 12/10/2015 11:17 AM bp-5d203394-8036-46cf-b7e9-825402151210 12/10/2015 8:12 AM bp-5acefb5d-4969-4db9-b212-67cb42151210 12/10/2015 4:32 AM

I have no idea how to interpret them. Can anyone point out any consistencies that could be causing these crashes? I've tried everything under the sun to stop these crashes but nothing is working. They've been on going for over two years (since installed Win7) and are VERY frustrating.

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More crashes from the past couple days:

bp-fd3f7671-5352-400a-86dd-41f482151213 12/12/2015 11:40 PM bp-ec0ce1fb-852a-4b3c-8ea0-55e1d2151213 12/12/2015 11:25 PM bp-53d4098e-3c13-44ce-8dd3-e9cef2151213 12/12/2015 10:38 PM bp-87e16ca9-9d4b-4901-8302-da1a62151211 12/11/2015 7:39 AM bp-79b39bb5-7520-4aec-81fa-ac7e92151211 12/11/2015 5:57 AM bp-5bd79c9f-2830-4b80-bcfa-3cbec2151211 12/11/2015 2:04 AM bp-c3356a7a-4324-4bfa-81d6-e61432151211 12/11/2015 1:14 AM bp-f97e1499-a92a-497f-92b7-026f52151211 12/11/2015 12:49 AM bp-6a69e35f-fc3c-4523-9c6f-c2dc62151210 12/10/2015 11:17 AM bp-5d203394-8036-46cf-b7e9-825402151210 12/10/2015 8:12 AM

I've tried re-installs, checking plug in, add ons, running safe mode, running updates and more. Can anyone shed some light. I have NO IDEA how to read these crash reports.

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