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Tired of getting this error !

Posted

Hello,

After more than a week of search for the right way to fix this i am tired and have to email you to get the correct way to fix this ...

right now i have only got Ad block plus as my addon and still i get error while restarting / reopening the browser so please help me fix this ..

Check the attachment for the error !

warm regards Deep Dhar

Hello, After more than a week of search for the right way to fix this i am tired and have to email you to get the correct way to fix this ... right now i have only got Ad block plus as my addon and still i get error while restarting / reopening the browser so please help me fix this .. Check the attachment for the error ! warm regards Deep Dhar

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  • User Agent: Mozilla/5.0 (Windows NT 6.1; WOW64; rv:42.0) Gecko/20100101 Firefox/42.0

More Information

philipp
  • Top 25 Contributor
  • Moderator
5320 solutions 23502 answers

hi, please describe the kind of error you're getting - no screenshot got submitted with your question unfortunately...

hi, please describe the kind of error you're getting - no screenshot got submitted with your question unfortunately...
FredMcD
  • Top 10 Contributor
4269 solutions 59841 answers

Start Firefox in Safe Mode {web Link} by holding down the <Shift>
(Mac=Options)
key, and then starting Firefox. Is the problem still there?


Hello,

In order to better assist you with your issue please provide us with a screenshot. If you need help to create a screenshot, please see How do I create a screenshot of my problem?

Once you've done this, attach the saved screenshot file to your forum post by clicking the Browse... button below the Post your reply box. This will help us to visualize the problem.

Thank you!

Start '''[https://support.mozilla.org/en-US/kb/troubleshoot-firefox-issues-using-safe-mode Firefox in Safe Mode]''' {web Link} by holding down the '''<Shift><br> ''(Mac=Options)'' ''' key, and then starting Firefox. Is the problem still there? ------------ Hello, In order to better assist you with your issue please provide us with a screenshot. If you need help to create a screenshot, please see [[How do I create a screenshot of my problem?]] Once you've done this, attach the saved screenshot file to your forum post by clicking the '''Browse...''' button below the ''Post your reply'' box. This will help us to visualize the problem. Thank you!

Question owner

I am attaching the screenshot once again ....

I am attaching the screenshot once again ....
cor-el
  • Top 10 Contributor
  • Moderator
17570 solutions 158915 answers

This is about Real wanting to install an extension globally for all Firefox profiles. You should only see this page once.

This could be a problem with the extensions.json file or with the prefs.js file (about:config) and the value of extensions.xpiState.

It is possible that there is a problem with the file(s) that store the extensions registry.

Delete the extensions.* files (e.g. extensions.json, extensions.sqlite, extensions.ini) and compatibility.ini in the Firefox profile folder to reset the extensions registry.

New files will be created when required. a problem with See "Corrupt extension files":

If you see disabled or not compatible extensions in "Firefox menu button/Tools > Add-ons > Extensions" then click the Tools button at the left end of the Search bar to check if there is a compatibility update available.

If this didn't help then delete addons.json and possibly prefs.js in case there is a problem with the prefs.

You can use this button to go to the current Firefox profile folder:

This is about Real wanting to install an extension globally for all Firefox profiles. You should only see this page once. This could be a problem with the extensions.json file or with the prefs.js file (about:config) and the value of extensions.xpiState. It is possible that there is a problem with the file(s) that store the extensions registry. Delete the extensions.* files (e.g. extensions.json, extensions.sqlite, extensions.ini) and compatibility.ini in the Firefox profile folder to reset the extensions registry. *https://support.mozilla.org/kb/Profiles New files will be created when required. a problem with See "Corrupt extension files": *http://kb.mozillazine.org/Unable_to_install_themes_or_extensions *https://support.mozilla.org/kb/Unable+to+install+add-ons If you see disabled or not compatible extensions in "Firefox menu button/Tools > Add-ons > Extensions" then click the Tools button at the left end of the Search bar to check if there is a compatibility update available. If this didn't help then delete addons.json and possibly prefs.js in case there is a problem with the prefs. You can use this button to go to the current Firefox profile folder: *Help > Troubleshooting Information > Profile Directory: Show Folder (Linux: Open Directory; Mac: Show in Finder) *http://kb.mozillazine.org/Profile_folder_-_Firefox

Question owner

I can only see extensions.json in the folder please the screenshot and confirm if that is the only one to be deleted !

I can only see extensions.json in the folder please the screenshot and confirm if that is the only one to be deleted !
philipp
  • Top 25 Contributor
  • Moderator
5320 solutions 23502 answers

please delete the one file above as well, since windows explorer is hiding its .ini extension there by default...

please delete the one file above as well, since windows explorer is hiding its .ini extension there by default...

Question owner

you mean the extension.ini and extension.json both ?

you mean the extension.ini and extension.json both ?
philipp
  • Top 25 Contributor
  • Moderator
5320 solutions 23502 answers

yes exactly, please clear both of them.

yes exactly, please clear both of them.

Question owner

Done and closed the folder and firefox ... now should i re enable to addons and restart it ?

Done and closed the folder and firefox ... now should i re enable to addons and restart it ?
cor-el
  • Top 10 Contributor
  • Moderator
17570 solutions 158915 answers

Yes, you can delete these two files extensions.json and extensions.ini to force Firefox to create new files. It is usually best to delete compatibility.ini as well to force a refresh pf cached files.

If this didn't help then delete addons.json and possibly prefs.js in case there is a problem with preferences.

Yes, you can delete these two files extensions.json and extensions.ini to force Firefox to create new files. It is usually best to delete compatibility.ini as well to force a refresh pf cached files. If this didn't help then delete addons.json and possibly prefs.js in case there is a problem with preferences.

Question owner

Okie deleting just extensions didnt work so i deleted everything like even the addons and prefs.js

now i will add the addons back again and see if that error still comes or not ..

thanks for the help guys !

Okie deleting just extensions didnt work so i deleted everything like even the addons and prefs.js now i will add the addons back again and see if that error still comes or not .. thanks for the help guys !

Question owner

Hello Guys,

After doing all that i still had to issue coming ... also to inform you even after deleting those files the addons was still there i just had to enable it .... i think clean installing the software and the addons might help ?

any more solutions ?

Hello Guys, After doing all that i still had to issue coming ... also to inform you even after deleting those files the addons was still there i just had to enable it .... i think clean installing the software and the addons might help ? any more solutions ?
FredMcD
  • Top 10 Contributor
4269 solutions 59841 answers

Restart Firefox. Does it still happen?

Restart Firefox. Does it still happen?

Question owner

Yes it still happens :(

Yes it still happens :(

Question owner

Can anyone tell me how to unistall the firefox and clean install it i mean remove all the files even addons and temp files etc etc ...


because everytime i re installed the firefox i could see the previously installed addons.

Can anyone tell me how to unistall the firefox and clean install it i mean remove all the files even addons and temp files etc etc ... because everytime i re installed the firefox i could see the previously installed addons.
FredMcD
  • Top 10 Contributor
4269 solutions 59841 answers

Firefox comes in two or more folders on all computers. They are;

Maintenance: (Programs Folder) <Windows Only> Firefox itself: (Programs Folder) And one folder in the profile of each user on the computer.

If you remove the Firefox folder, the user folders would not be affected.


Refresh Firefox {web link} is a LAST RESORT ! !

Refresh Firefox - reset add-ons and settings

If you're having problems with Firefox, refreshing it can help. The refresh feature fixes many issues by restoring Firefox to its default state while saving your essential information like bookmarks, passwords, and open tabs.

Firefox comes in two or more folders on all computers. They are; Maintenance: (Programs Folder) <Windows Only> Firefox itself: (Programs Folder) And one folder in the profile of each user on the computer. If you remove the Firefox folder, the user folders would not be affected. ------------- '''[https://support.mozilla.org/en-US/kb/refresh-firefox-reset-add-ons-and-settings Refresh Firefox]''' {web link} is a '''LAST RESORT ! !''' Refresh Firefox - reset add-ons and settings If you're having problems with Firefox, refreshing it can help. The refresh feature fixes many issues by restoring Firefox to its default state while saving your essential information like bookmarks, passwords, and open tabs.