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Touchpad Scroll works on all apps (including IE) but not in Firefox - Win 10

Posted

My touchpad scroll will not work in Firefox. It works fine with IE and all other apps (Windows 10).

If it were a driver issue - I think it would not work in all the other applications, but it works fine everywhere (except Firefox)

I can get it to work for a short time, if I uninstall the Touchpad (in the device manager) , re-start, re-installs.

Again, hard to believe it would be a driver issue - works fine in all apps, except Firefox...

My touchpad scroll will not work in Firefox. It works fine with IE and all other apps (Windows 10). If it were a driver issue - I think it would not work in all the other applications, but it works fine everywhere (except Firefox) I can get it to work for a short time, if I uninstall the Touchpad (in the device manager) , re-start, re-installs. Again, hard to believe it would be a driver issue - works fine in all apps, except Firefox...

Additional System Details

Installed Plug-ins

  • Adobe PDF Plug-In For Firefox and Netscape "9.5.5"
  • NPRuntime Script Plug-in Library for Java(TM) Deploy
  • Next Generation Java Plug-in 11.66.2 for Mozilla browsers
  • np-mswmp
  • Shockwave Flash 19.0 r0
  • 5.1.40728.0

Application

  • User Agent: Mozilla/5.0 (Windows NT 10.0; WOW64; rv:42.0) Gecko/20100101 Firefox/42.0

More Information

FredMcD
  • Top 10 Contributor
4224 solutions 58976 answers

Start Firefox in Safe Mode {web Link} by holding down the <Shift>
(Mac=Options)
key, and then starting Firefox. Is the problem still there?

Start '''[https://support.mozilla.org/en-US/kb/troubleshoot-firefox-issues-using-safe-mode Firefox in Safe Mode]''' {web Link} by holding down the '''<Shift><br> ''(Mac=Options)'' ''' key, and then starting Firefox. Is the problem still there?

Question owner

Thanks for the reply. Problem remains in the 'safe mode'...

Thanks for the reply. Problem remains in the 'safe mode'...
FredMcD
  • Top 10 Contributor
4224 solutions 58976 answers

I've called the big guys to help you. Good luck.

Start your Computer in safe mode with networking. Then start Firefox. Try Safe web sites. Is the problem still there?

Starting The Computer In Safe Mode;
Free Online Encyclopedia

I've called the big guys to help you. Good luck. Start your '''Computer''' in safe mode with networking. Then start Firefox. Try '''Safe''' web sites. Is the problem still there? '''[http://encyclopedia2.thefreedictionary.com/Linux+Safe+Mode Starting The Computer In Safe Mode;<br>Free Online Encyclopedia]'''

Question owner

If you start up in the safe mode, no drivers are installed - no internet, so no Firefox to test scroll. There does not appear to be an option to start up in the safe mode with networking. There used to be, in older operating systems. Also, the safe mode does not permit Administrator privileges.

If you start up in the safe mode, no drivers are installed - no internet, so no Firefox to test scroll. There does not appear to be an option to start up in the safe mode with networking. There used to be, in older operating systems. Also, the safe mode does not permit Administrator privileges.
FredMcD
  • Top 10 Contributor
4224 solutions 58976 answers

How to boot into safe mode in Windows 10 - CNET http://www.cnet.com/how-to/how-to-boot-into-safe-mode-in-windows-10/#!

How to boot into safe mode in Windows 10 - CNET http://www.cnet.com/how-to/how-to-boot-into-safe-mode-in-windows-10/#!

Question owner

I know how to start windows 10 into the safe mode. As I explained, when in the safe mode there is no internet (no drivers are loaded).

As such, I can not use Firefox in the safe zone.

Still, no scrolling in Firefox (but scroll works in all other apps)

I know how to start windows 10 into the safe mode. As I explained, when in the safe mode there is no internet (no drivers are loaded). As such, I can not use Firefox in the safe zone. Still, no scrolling in Firefox (but scroll works in all other apps)
FredMcD
  • Top 10 Contributor
4224 solutions 58976 answers

I've called the big guys to help you. Good luck.

I've called the big guys to help you. Good luck.

Chosen Solution

Fixed it myself http://dellwindowsreinstallationguide.com/dell-touchpad-drivers/
FredMcD
  • Top 10 Contributor
4224 solutions 58976 answers

That was very good work. Well Done.

That was very good work. Well Done.