Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

This thread was archived. Please ask a new question if you need help.

My emails will not download

  • 2 replies
  • 2 have this problem
  • 1 view
  • Last reply by FofoBell

FofoBell
FofoBell
more options

I have not been able to receive any emails since 1900 (GMT) on 25/11/2015, it shows that it is downloading 1 of 76 emails but none download. I know i have emails as my daughter emails me from her work daily, and have not received any of her emails today.

I have checked all the help and support and have tried all the fixes there and still cannot download my emails.

I have looked at the Error Console and have noted that there is a few things there that I do not understand, I have provided screenshots in-case this will help. I have got more screenshots but it will not allow me to upload more than 1 image

I hope I can get some help to fix this, as I need my emails for work.

I have not been able to receive any emails since 1900 (GMT) on 25/11/2015, it shows that it is downloading 1 of 76 emails but none download. I know i have emails as my daughter emails me from her work daily, and have not received any of her emails today. I have checked all the help and support and have tried all the fixes there and still cannot download my emails. I have looked at the Error Console and have noted that there is a few things there that I do not understand, I have provided screenshots in-case this will help. I have got more screenshots but it will not allow me to upload more than 1 image I hope I can get some help to fix this, as I need my emails for work.

All Replies (2)

Wayne Mery
Wayne Mery
  • Moderator
  • Top 10 Contributor
more options

Is this a gmail account? What version is installed according to help | about?

FofoBell
FofoBell Question owner
more options

No it's a BT Internet account. It has been working fine but now it say's downloading but nothing comes down. Other accounts I have on it work fine two Yahoo ones and another BT one.