Search Support

Web page reloads after opening firefox

  • 4 replies
  • 3 have this problem
  • 10 views
  • Last reply by FredMcD

more options

When I open FF I get the web search page. About 3 seconds later I get a new blank search box and

" Meet Suchita, who brings Mozilla's non-profit mission to life. She taught herself to code using our free tools, and now she’s making a bigger impact by teaching people in her Pune, India community about the Web. Way to be Moz-awesome, Suchita!" message.

If this is advertising OK but what ever I enter into the search box gets cleared as soon as the Non-Profit at work message comes up.

So frustrating to miss the first few letters of what I have typed in.

Thanks Wallace

All Replies (4)

more options

Sounds that you have caught a malware infection.

Do a malware check with several malware scanning programs on the Windows computer.

Please scan with all programs because each program detects different malware. All these programs have free versions.

Make sure that you update each program to get the latest version of their databases before doing a scan.

You can also do a check for a rootkit infection with TDSSKiller.

See also:


Your System Detail list shows that you have a user.js file in the profile folder to initialize prefs each time Firefox starts. The user.js file will only be present if you or other software has created this file and normally won't be present.

You can check its content with a plain text editor (right-click: "Open with"; do not double-click). The user.js file is read each time Firefox is started and initializes preferences to the value specified in this file, so preferences set via user.js can only be changed temporarily for the current session.

You can delete the user.js file if you didn't create this file yourself.

You can use this button to go to the current Firefox profile folder:


The System Detail list shows that you run an older Firefox 38.05 version that is no longer supported with security updates.

  • It is important to update Firefox and add-ons to the latest versions to get all security fixes.

Please update to the current Firefox 42.0 release.

  • Help > About Firefox

You can find the full version of the current Firefox release (42.0) in all languages and all operating systems here:

more options

Security Issue: Update your Flash Player Version 19.0.0.245
https://www.adobe.com/products/flashplayer/distribution3.html
Note: Windows users should download the ‘’’active_x’’’ for “Internet Explorer,” and the ‘’’plugin’’’ for “Plugin-based browsers” (like Firefox).

Note: Edge on Win10 does not use ActiveX version but its own Flash.

See if there are updates for your graphics drivers https://support.mozilla.org/kb/upgrade-graphics-drivers-use-hardware-acceleration

more options

I downloaded the latest AdwCleaner and it found some files.

I entered Google and made it my home page and now it seems ok.

I had a screen shot but Adware cleaner rebooted my computer so it's gone.

more options

Before a reboot, always save your work. AdWare keeps logs. Look for them thru the program.

cor-el said

Please scan with all programs because each program detects different malware.