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Firefox crashes after Kaspersky update

Posted

After updating Kaspersky IS to the latest 2015 I kept getting Safe Money prompts which caused Firefox to crash. After that I can't get past Crash Reporter even in safe mode.. I have since disabled Safe Mode in Kaspersky but no change. I tried clean reinstall to no avail.

Crash report details below: AvailablePageFile: 3941859328 AvailablePhysicalMemory: 1152331776 AvailableVirtualMemory: 4143583232 BlockedDllList: BreakpadReserveAddress: 235864064 BreakpadReserveSize: 67108864 BuildID: 20151029151421 CrashTime: 1448340044 InstallTime: 1448324202 ProductID: {ec8030f7-c20a-464f-9b0e-13a3a9e97384} ProductName: Firefox ReleaseChannel: release SafeMode: 1 SecondsSinceLastCrash: 33 StartupTime: 1448340043 SystemMemoryUsePercentage: 73 Throttleable: 1 TotalPageFile: 8578600960 TotalPhysicalMemory: 4290240512 TotalVirtualMemory: 4294836224 URL: Vendor: Mozilla Version: 42.0

This report also contains technical information about the state of the application when it crashed.

After updating Kaspersky IS to the latest 2015 I kept getting Safe Money prompts which caused Firefox to crash. After that I can't get past Crash Reporter even in safe mode.. I have since disabled Safe Mode in Kaspersky but no change. I tried clean reinstall to no avail. Crash report details below: AvailablePageFile: 3941859328 AvailablePhysicalMemory: 1152331776 AvailableVirtualMemory: 4143583232 BlockedDllList: BreakpadReserveAddress: 235864064 BreakpadReserveSize: 67108864 BuildID: 20151029151421 CrashTime: 1448340044 InstallTime: 1448324202 ProductID: {ec8030f7-c20a-464f-9b0e-13a3a9e97384} ProductName: Firefox ReleaseChannel: release SafeMode: 1 SecondsSinceLastCrash: 33 StartupTime: 1448340043 SystemMemoryUsePercentage: 73 Throttleable: 1 TotalPageFile: 8578600960 TotalPhysicalMemory: 4290240512 TotalVirtualMemory: 4294836224 URL: Vendor: Mozilla Version: 42.0 This report also contains technical information about the state of the application when it crashed.

Modified by surducmi

Chosen solution

¡Hola!

Per https://bugzilla.mozilla.org/show_bug.cgi?id=1205987 you might want to uninstall "Freecorder" if installed.

Let us know if that improves things.

¡Gracias!

Read this answer in context 1

Additional System Details

Application

  • User Agent: Mozilla/5.0 (Windows NT 6.1; WOW64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/46.0.2490.86 Safari/537.36

More Information

FredMcD
  • Top 10 Contributor
4245 solutions 59390 answers

Some of your crash reports weren’t sent to the Mozilla Servers.

In the address bar, type about:crashes<enter>. Note: If any reports do not have BP in front of the numbers/letters, click it and select Submit.

The crash report is several pages of data. We need the report numbers to see the whole report.

Using your mouse, mark the most resent 7 - 10 crash reports, and copy them. Now go to the reply box below and paste them in.

aboutcrashesFx29

Disable Kaspersky and Safe Money for now.

Some of your crash reports weren’t sent to the Mozilla Servers. In the address bar, type '''about:crashes'''<enter>.''' Note:''' If any reports do not have '''BP''' in front of the numbers/letters, click it and select '''Submit'''. '''The crash report is several pages of data.''' '''We need the report numbers to see the whole report.''' Using your mouse, '''mark''' the most '''resent 7 - 10''' crash reports, and '''copy''' them. Now go to the reply box below and '''paste''' them in. ;[[Image:aboutcrashesFx29|width=500]] ----------------- Disable Kaspersky and Safe Money for now.

Question owner

Hi, thanks for getting back to me.

Crash report is created EVERY time I try to start the browser. They are all prefixed with bp (bp-b44ddb17-5d39-4853-b9dc-9951f2151124.txt is the latest one). When I open up the file it contains only the Crash Id Bear in mind I can't get the browser window up hence can't display the crashes as suggested.

When I select to submit the report in Crash Reporter it appears to be successful.

I am on a verge of wiping the profile off and run clean reinstall. I would like to save the the bookmarks only but can't import them into Crome because it thinks that Firefox is running.

I tried stopping Kaspersky and rebooting but no change in behavior.

There seams to be a file somewhere which triggers the Crash Manager to come up and also tels Crome that Firefox is running. How can I get rid of this condition ?

Thanks in advance.

Hi, thanks for getting back to me. Crash report is created EVERY time I try to start the browser. They are all prefixed with bp (bp-b44ddb17-5d39-4853-b9dc-9951f2151124.txt is the latest one). When I open up the file it contains only the Crash Id Bear in mind I can't get the browser window up hence can't display the crashes as suggested. When I select to submit the report in Crash Reporter it appears to be successful. I am on a verge of wiping the profile off and run clean reinstall. I would like to save the the bookmarks only but can't import them into Crome because it thinks that Firefox is running. I tried stopping Kaspersky and rebooting but no change in behavior. There seams to be a file somewhere which triggers the Crash Manager to come up and also tels Crome that Firefox is running. How can I get rid of this condition ? Thanks in advance.
alex_mayorga
  • Top 25 Contributor
  • Moderator
365 solutions 2866 answers

Chosen Solution

¡Hola!

Per https://bugzilla.mozilla.org/show_bug.cgi?id=1205987 you might want to uninstall "Freecorder" if installed.

Let us know if that improves things.

¡Gracias!

¡Hola! Per https://bugzilla.mozilla.org/show_bug.cgi?id=1205987 you might want to uninstall "Freecorder" if installed. Let us know if that improves things. ¡Gracias!
FredMcD
  • Top 10 Contributor
4245 solutions 59390 answers

Helpful Reply

Agreed. Freecorder has been causing a lot of problems of late. Check for updates, or remove it.

Agreed. Freecorder has been causing a lot of problems of late. Check for updates, or remove it.

Question owner

Well spotted, thanks to both respondents.

The problem is now fixed.

Interestingly enough the problem occurred alongside Kaspersky update which pointed me in different direction. Freecorder was installed as trial and hasn't been used for a while.

Well spotted, thanks to both respondents. The problem is now fixed. Interestingly enough the problem occurred alongside Kaspersky update which pointed me in different direction. Freecorder was installed as trial and hasn't been used for a while.
FredMcD
  • Top 10 Contributor
4245 solutions 59390 answers

Glad to help. Safe Surfing.

Glad to help. Safe Surfing.