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plugin crashes occur every few minutesm making Firefox nearly unusable - what it the issue?

  • 8 replies
  • 5 have this problem
  • 56 views
  • Last reply by cor-el

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browser is useless because crashes every minute or two

All Replies (8)

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Some of your crash reports weren’t sent to the Mozilla Servers.

In the address bar, type about:crashes<enter>. Note: If any reports do not have BP in front of the numbers/letters, click it and select Submit.

The crash report is several pages of data. We need the report numbers to see the whole report.

Using your mouse, mark the most resent 7 - 10 crash reports, and copy them. Now go to the reply box below and paste them in.

aboutcrashesFx29
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You can check for problems with current Shockwave Flash plugin versions and try this:

See also:

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Disabling hardware acceleration in Flash plugin and in Firefox seems to have helped a lot. Crashes have been occurring dozens of times per day, I just haven't sent that many reports. I have nearly quit using Firefox because of the problem.


Report ID Date Submitted 740bfc32-ff68-419c-b514-be42011851cc 9/25/2015 1:14 PM a54d7419-eb9c-45d6-81d6-76fb45da5a54 7/24/2015 12:32 PM 1a522c2e-e34b-4817-a707-3886220ba550 6/16/2015 8:17 AM 3f4c0f5d-ab36-4492-8e5c-ca6570741612 5/27/2015 8:16 PM 4004b6cb-9052-4f27-8d52-4e7e77f29c08 3/20/2015 9:56 PM bp-308de2f0-6cfe-4fa8-a99b-e3cdf2150310 3/10/2015 12:40 PM bp-f5077fee-172a-4b2f-b8fd-dc0532150310 3/10/2015 11:57 AM d68c37dd-ce3a-4510-851d-3e2a76d19979 3/6/2015 9:48 AM bp-5035a492-8544-4b22-99b6-476862150225 2/25/2015 4:50 PM 40ad1ad2-c418-4b8c-81ea-5c44a530c5f5

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Some of your crash reports weren’t sent to the Mozilla Servers.

In the address bar, type about:crashes<enter>. Note: If any reports do not have BP in front of the numbers/letters, click it and select Submit.

The crash report is several pages of data. We need the report numbers to see the whole report.

Using your mouse, mark the most resent 7 - 10 crash reports, and copy them. Now go to the reply box below and paste them in.


Product Firefox Version 35.0.1

Release Channel release OS Windows NT OS Version 6.3.9600 https://support.mozilla.org/en-US/kb/update-firefox-latest-version 42.* ++++++++++++++++++++ bp-308de2f0-6cfe-4fa8-a99b-e3cdf2150310 Signature _cairo_surface_get_extents

wrxpcom.dll = Webroot Password Manager

winspool.drv = Windows Printer Spooler

WRusr.dll = Webroot SecureAnywhere

igdumdmu.dll = LDDM User Mode Driver for Magic Control Technology Corporation ++++++++++++++++++ This is for Sumo's Related Bugs 1202696 RESOLVED FIXED crash in _cairo_surface_get_extents 1038235 RESOLVED INVALID crash in _cairo_surface_get_extents


bp-f5077fee-172a-4b2f-b8fd-dc0532150310 Signature gfxContext

Attention Sumo's there are 20 related bugs

wrxpcom.dll = Webroot Password Manager

WRusr.dll = Webroot SecureAnywhere

igdumdmu.dll = LDDM User Mode Driver for Magic Control Technology Corporation


Remove Webroot or update it.

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Only crash reports from the current Firefox release (42) are useful. Reports from months ago from older releases won't help.

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Your comment was not helpful.

That's as polite as I can be.

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FredMcD said

Some of your crash reports weren’t sent to the Mozilla Servers. In the address bar, type about:crashes<enter>. Note: If any reports do not have BP in front of the numbers/letters, click it and select Submit.
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Aren't there any recent crash reports (past few weeks) available?

Is the crash reporter enabled?

You can find the Data Choices here:

  • Tools > Options > Advanced > Data Choices

Currently there are:


You can check for problems with current Shockwave Flash plugin versions and try this:

See also: