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Password/username problem no reset being emailed after requesting.

Posted

I know my password to sign into Mozilla Firefox is correct. I keep getting incorrect username or password message. I have requested a password reset be sent to my e-mail several times from several devices but still nothing has been sent. How can I get into my account? Thank you

I know my password to sign into Mozilla Firefox is correct. I keep getting incorrect username or password message. I have requested a password reset be sent to my e-mail several times from several devices but still nothing has been sent. How can I get into my account? Thank you

Chosen solution

Such e-mail is always sent to the address on file with the web site.

Any username/password issues should be posted here with password in the heading, https://support.mozilla.org/en-US/forums/contributors

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Additional System Details

Installed Plug-ins

  • Adobe PDF Plug-In For Firefox and Netscape 15.9.20069
  • NPWLPG
  • Shockwave Flash 19.0 r0
  • Adobe Shockwave for Director Netscape plug-in, version 12.0.4.144
  • 5.1.40728.0
  • Verimatrix ViewRight Plugin

Application

  • User Agent: Mozilla/5.0 (Windows NT 6.1; WOW64; rv:42.0) Gecko/20100101 Firefox/42.0

More Information

FredMcD
  • Top 10 Contributor
4339 solutions 61023 answers

Chosen Solution

Such e-mail is always sent to the address on file with the web site.

Any username/password issues should be posted here with password in the heading, https://support.mozilla.org/en-US/forums/contributors

Such e-mail is always sent to the address on file with the web site. Any username/password issues should be posted here with '''password''' in the heading, https://support.mozilla.org/en-US/forums/contributors
cor-el
  • Top 10 Contributor
  • Moderator
17771 solutions 160723 answers

Clear the cache and remove cookies only from websites that cause problems.

"Clear the Cache":

  • Firefox/Tools > Options > Advanced > Network > Cached Web Content: "Clear Now"

"Remove Cookies" from sites causing problems:

  • Firefox/Tools > Options > Privacy > "Use custom settings for history" > Cookies: "Show Cookies"
Clear the cache and remove cookies only from websites that cause problems. "Clear the Cache": *Firefox/Tools > Options > Advanced > Network > Cached Web Content: "Clear Now" "Remove Cookies" from sites causing problems: *Firefox/Tools > Options > Privacy > "Use custom settings for history" > Cookies: "Show Cookies"