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as soon as i added sync, my computer crashes. I uninstalled and my computer works. Installed again and it crashes

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Computer checks out fine without firefox, but as soon as I add firefox sync it crashes. I just installed a new hd because my last one crashed as well. The laptop works well that I am trying to sync from. I just really must have my bookmarks and signins as I have an online business.

Computer checks out fine without firefox, but as soon as I add firefox sync it crashes. I just installed a new hd because my last one crashed as well. The laptop works well that I am trying to sync from. I just really must have my bookmarks and signins as I have an online business.

Additional System Details

Installed Plug-ins

  • Adobe PDF Plug-In For Firefox and Netscape 15.9.20069
  • Shockwave Flash 19.0 r0
  • 5.1.30514.0
  • NPWLPG
  • Zeon PDF Plugin For Mozilla

Application

  • User Agent: Mozilla/5.0 (Windows NT 6.1; WOW64; rv:42.0) Gecko/20100101 Firefox/42.0

More Information

FredMcD
  • Top 10 Contributor
4245 solutions 59390 answers

Some of your crash reports weren’t sent to the Mozilla Servers.

In the address bar, type about:crashes<enter>. Note: If any reports do not have BP in front of the numbers/letters, click it and select Submit.

The crash report is several pages of data. We need the report numbers to see the whole report.

Using your mouse, mark the most resent 7 - 10 crash reports, and copy them. Now go to the reply box below and paste them in.

aboutcrashesFx29
Some of your crash reports weren’t sent to the Mozilla Servers. In the address bar, type '''about:crashes'''<enter>.''' Note:''' If any reports do not have '''BP''' in front of the numbers/letters, click it and select '''Submit'''. '''The crash report is several pages of data.''' '''We need the report numbers to see the whole report.''' Using your mouse, '''mark''' the most '''resent 7 - 10''' crash reports, and '''copy''' them. Now go to the reply box below and '''paste''' them in. ;[[Image:aboutcrashesFx29|width=500]]

Question owner

I'm writing this now from my laptop as my computer is doing a "necessary"chkdsk. I didn't see a crash report from firfefox and it crashed my computer real fast, but should windows give me one when it gets back up I will send it. I will likely have to remove firefox before windows can load normally(without internet because it crashed when opening a browser), but maybe in safe mode, as I used before to get back windows, it may give me a windows crash number, but I didn't see a number last time.

I'm writing this now from my laptop as my computer is doing a "necessary"chkdsk. I didn't see a crash report from firfefox and it crashed my computer real fast, but should windows give me one when it gets back up I will send it. I will likely have to remove firefox before windows can load normally(without internet because it crashed when opening a browser), but maybe in safe mode, as I used before to get back windows, it may give me a windows crash number, but I didn't see a number last time.
FredMcD
  • Top 10 Contributor
4245 solutions 59390 answers

When check disk is done.

Perform a System File Check to fix corrupted system files Win 7, 8, 10, Vista: https://support.microsoft.com/en-us/kb/929833

When check disk is done. Perform a System File Check to fix corrupted system files Win 7, 8, 10, Vista: https://support.microsoft.com/en-us/kb/929833

Question owner

Okay. I ran sfc no errors. Chkdsk-windows came up normal and when I opened firefox it crashed the pc. I have now firefox open in safe mode and it says no crashes reported. What now?

Okay. I ran sfc no errors. Chkdsk-windows came up normal and when I opened firefox it crashed the pc. I have now firefox open in safe mode and it says no crashes reported. What now?

Question owner

Oh, I did see in a blink of an eye during the crash dump, I think, something about "pool header"

Oh, I did see in a blink of an eye during the crash dump, I think, something about "pool header"
FredMcD
  • Top 10 Contributor
4245 solutions 59390 answers

Type about:support in the address bar and press Enter. Under the main banner, press the button; Copy Text To Clipboard.. Then in the reply box at the bottom of this page, do a right click in the box and select Paste. This will show us your system details. No Personal Information Is Collected.

Type '''about:support''' in the address bar and press '''Enter.''' Under the main banner, press the button; '''Copy Text To Clipboard.'''. Then in the reply box at the bottom of this page, do a right click in the box and select '''Paste.''' This will show us your system details. '''No Personal Information Is Collected.'''

Question owner

Application Basics


Name: Firefox Version: 42.0 Build ID: 20151029151421 Update Channel: release User Agent: Mozilla/5.0 (Windows NT 6.1; WOW64; rv:42.0) Gecko/20100101 Firefox/42.0 Multiprocess Windows: 0/1 (default: false) Safe Mode: false

Crash Reports for the Last 3 Days


All Crash Reports

Extensions


Name: Adblock Plus Version: 2.6.11 Enabled: true ID: {d10d0bf8-f5b5-c8b4-a8b2-2b9879e08c5d}

Name: Adblock Plus Pop-up Addon Version: 0.9.2.1-signed Enabled: true ID: adblockpopups@jessehakanen.net

Name: ImageBlock Version: 2.1.1-signed Enabled: true ID: imageblock@hemantvats.com

Name: YouTube™ Flash® Player Version: 1.4.0 Enabled: true ID: jid1-HAV2inXAnQPIeA@jetpack

Graphics


Adapter Description: ATI Radeon HD 5450 Adapter Drivers: aticfx64 aticfx64 aticfx64 aticfx32 aticfx32 aticfx32 atiumd64 atidxx64 atidxx64 atiumdag atidxx32 atidxx32 atiumdva atiumd6a atitmm64 Adapter RAM: 2048 Asynchronous Pan/Zoom: none Device ID: 0x68f9 Direct2D Enabled: true DirectWrite Enabled: true (6.2.9200.17461) Driver Date: 1-26-2011 Driver Version: 8.821.0.0 GPU #2 Active: false GPU Accelerated Windows: 1/1 Direct3D 11 (OMTC) Subsys ID: 20091787 Supports Hardware H264 Decoding: true Vendor ID: 0x1002 WebGL Renderer: Google Inc. -- ANGLE (ATI Radeon HD 5450 Direct3D11 vs_5_0 ps_5_0) windowLayerManagerRemote: true AzureCanvasBackend: direct2d 1.1 AzureContentBackend: direct2d 1.1 AzureFallbackCanvasBackend: cairo AzureSkiaAccelerated: 0

Important Modified Preferences


browser.cache.disk.capacity: 358400 browser.cache.disk.filesystem_reported: 1 browser.cache.disk.smart_size.first_run: false browser.cache.frecency_experiment: 2 browser.download.importedFromSqlite: true browser.places.smartBookmarksVersion: 7 browser.sessionstore.upgradeBackup.latestBuildID: 20151029151421 browser.startup.homepage_override.buildID: 20151029151421 browser.startup.homepage_override.mstone: 42.0 dom.apps.reset-permissions: true dom.mozApps.used: true extensions.lastAppVersion: 42.0 gfx.direct3d.last_used_feature_level_idx: 0 gfx.driver-init.appVersion: 42.0 gfx.driver-init.deviceID: 0x68f9 gfx.driver-init.driverVersion: 8.821.0.0 gfx.driver-init.feature-d2d: true gfx.driver-init.feature-d3d11: true gfx.driver-init.status: 2 media.gmp-eme-adobe.abi: x86-msvc media.gmp-eme-adobe.lastUpdate: 1448004779 media.gmp-eme-adobe.version: 15 media.gmp-gmpopenh264.abi: x86-msvc media.gmp-gmpopenh264.lastUpdate: 1448004780 media.gmp-gmpopenh264.version: 1.5.1 media.gmp-manager.buildID: 20151029151421 media.gmp-manager.lastCheck: 1448004779 media.hardware-video-decoding.failed: false network.cookie.prefsMigrated: true network.predictor.cleaned-up: true places.history.expiration.transient_current_max_pages: 104858 plugin.disable_full_page_plugin_for_types: application/pdf plugin.importedState: true privacy.sanitize.migrateFx3Prefs: true

Important Locked Preferences


JavaScript


Incremental GC: true

Accessibility


Activated: false Prevent Accessibility: 0

Library Versions


NSPR Expected minimum version: 4.10.10 Version in use: 4.10.10

NSS Expected minimum version: 3.19.4 Basic ECC Version in use: 3.19.4 Basic ECC

NSSSMIME Expected minimum version: 3.19.4 Basic ECC Version in use: 3.19.4 Basic ECC

NSSSSL Expected minimum version: 3.19.4 Basic ECC Version in use: 3.19.4 Basic ECC

NSSUTIL Expected minimum version: 3.19.4 Version in use: 3.19.4

Experimental Features


I am on my main computer now after reinstalling firefox without sync. It crashed again after trying to add some items so I did another un and in. Troubleshooting identified one thing: the driver for the graphics card not compatible with Aero Effects WDDM -something like that.wrong driver..so I searched all night for the correct driver. No program for driver install worked so I did windows update, again.

Application Basics ------------------ Name: Firefox Version: 42.0 Build ID: 20151029151421 Update Channel: release User Agent: Mozilla/5.0 (Windows NT 6.1; WOW64; rv:42.0) Gecko/20100101 Firefox/42.0 Multiprocess Windows: 0/1 (default: false) Safe Mode: false Crash Reports for the Last 3 Days --------------------------------- All Crash Reports Extensions ---------- Name: Adblock Plus Version: 2.6.11 Enabled: true ID: {d10d0bf8-f5b5-c8b4-a8b2-2b9879e08c5d} Name: Adblock Plus Pop-up Addon Version: 0.9.2.1-signed Enabled: true ID: adblockpopups@jessehakanen.net Name: ImageBlock Version: 2.1.1-signed Enabled: true ID: imageblock@hemantvats.com Name: YouTube™ Flash® Player Version: 1.4.0 Enabled: true ID: jid1-HAV2inXAnQPIeA@jetpack Graphics -------- Adapter Description: ATI Radeon HD 5450 Adapter Drivers: aticfx64 aticfx64 aticfx64 aticfx32 aticfx32 aticfx32 atiumd64 atidxx64 atidxx64 atiumdag atidxx32 atidxx32 atiumdva atiumd6a atitmm64 Adapter RAM: 2048 Asynchronous Pan/Zoom: none Device ID: 0x68f9 Direct2D Enabled: true DirectWrite Enabled: true (6.2.9200.17461) Driver Date: 1-26-2011 Driver Version: 8.821.0.0 GPU #2 Active: false GPU Accelerated Windows: 1/1 Direct3D 11 (OMTC) Subsys ID: 20091787 Supports Hardware H264 Decoding: true Vendor ID: 0x1002 WebGL Renderer: Google Inc. -- ANGLE (ATI Radeon HD 5450 Direct3D11 vs_5_0 ps_5_0) windowLayerManagerRemote: true AzureCanvasBackend: direct2d 1.1 AzureContentBackend: direct2d 1.1 AzureFallbackCanvasBackend: cairo AzureSkiaAccelerated: 0 Important Modified Preferences ------------------------------ browser.cache.disk.capacity: 358400 browser.cache.disk.filesystem_reported: 1 browser.cache.disk.smart_size.first_run: false browser.cache.frecency_experiment: 2 browser.download.importedFromSqlite: true browser.places.smartBookmarksVersion: 7 browser.sessionstore.upgradeBackup.latestBuildID: 20151029151421 browser.startup.homepage_override.buildID: 20151029151421 browser.startup.homepage_override.mstone: 42.0 dom.apps.reset-permissions: true dom.mozApps.used: true extensions.lastAppVersion: 42.0 gfx.direct3d.last_used_feature_level_idx: 0 gfx.driver-init.appVersion: 42.0 gfx.driver-init.deviceID: 0x68f9 gfx.driver-init.driverVersion: 8.821.0.0 gfx.driver-init.feature-d2d: true gfx.driver-init.feature-d3d11: true gfx.driver-init.status: 2 media.gmp-eme-adobe.abi: x86-msvc media.gmp-eme-adobe.lastUpdate: 1448004779 media.gmp-eme-adobe.version: 15 media.gmp-gmpopenh264.abi: x86-msvc media.gmp-gmpopenh264.lastUpdate: 1448004780 media.gmp-gmpopenh264.version: 1.5.1 media.gmp-manager.buildID: 20151029151421 media.gmp-manager.lastCheck: 1448004779 media.hardware-video-decoding.failed: false network.cookie.prefsMigrated: true network.predictor.cleaned-up: true places.history.expiration.transient_current_max_pages: 104858 plugin.disable_full_page_plugin_for_types: application/pdf plugin.importedState: true privacy.sanitize.migrateFx3Prefs: true Important Locked Preferences ---------------------------- JavaScript ---------- Incremental GC: true Accessibility ------------- Activated: false Prevent Accessibility: 0 Library Versions ---------------- NSPR Expected minimum version: 4.10.10 Version in use: 4.10.10 NSS Expected minimum version: 3.19.4 Basic ECC Version in use: 3.19.4 Basic ECC NSSSMIME Expected minimum version: 3.19.4 Basic ECC Version in use: 3.19.4 Basic ECC NSSSSL Expected minimum version: 3.19.4 Basic ECC Version in use: 3.19.4 Basic ECC NSSUTIL Expected minimum version: 3.19.4 Version in use: 3.19.4 Experimental Features --------------------- I am on my main computer now after reinstalling firefox without sync. It crashed again after trying to add some items so I did another un and in. Troubleshooting identified one thing: the driver for the graphics card not compatible with Aero Effects WDDM -something like that.wrong driver..so I searched all night for the correct driver. No program for driver install worked so I did windows update, again.

Question owner

I just checked troubleshooter for Aero Effects and windows no longer sees a problem.

I just checked troubleshooter for Aero Effects and windows no longer sees a problem.
FredMcD
  • Top 10 Contributor
4245 solutions 59390 answers

I've called the big guys to help you. Good luck.

Until this is fixed, disable sync on all devices.

I've called the big guys to help you. Good luck. Until this is fixed, disable sync on all devices.

Question owner

Thanks.

Thanks.