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trash automatically empties

  • 5 replies
  • 11 have this problem
  • 541 views
  • Last reply by christ1

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I was looking at my email and went to my trash folder to reread something I deleted and all my messages automatically deleted. How can I prevent this from happening again?

All Replies (5)

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It depends. What's your account type - POP or IMAP?

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IMAP is the account type. Any ideas?

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Verify your Thunderbird message retention setting: Account Settings - Synchronization & Storage

Also verify retention settings on the server. Most email providers will not store messages in Trash forever. You'll need to login to your account via webmail for this.

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I also have this problem. Also with an IMAP account. When I look a Account Settings - Synchronization & Storage, it is checked to "Don't delete any messages". So I should check next with my email provider (Comcast)?

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ploches,

please start a new thread for your problem. https://support.mozilla.org/en-US/questions/new