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why can't I access my utility bill website and a government website?

  • 1 reply
  • 1 has this problem
  • Last reply by FredMcD

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Ever since I upgraded to vs. 41 of Firefox, websites will not load. I tried accessing the HUD government website and going to Section 8 Housing and get: "page cannot load. It might have been reset." I have tried several times day and night for the past week and get the same thing. I tried going to Georgia Power account yesterday to pay my bill and after signing in, clicked on pay bill. It kept spinning above and wouldn't take me to pay. Are these being blocked somehow? I am on a windows 8.1 desktop computer. Thanks.

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Many site issues can be caused by corrupt cookies or cache.

  • Clear the Cache and
  • Remove Cookies
    Warning ! ! This will log you out of sites you're logged in to.

Type about:preferences<Enter> in the address bar.

  • Cookies; Select Privacy. Under History, select Firefox will Use Custom Settings. Press the button on the right side called Show Cookies. Use the search bar to look for the site. Note; There may be more than one entry. Remove All of them.
  • Cache; Select Advanced > Network. Across from Cached Web Content, Press Clear Now.

If there is still a problem, Start Firefox in Safe Mode {web link} While you are in safe mode;

Type about:preferences#advanced<Enter> in the address bar.

Under Advanced, Select General. Look for and turn off Use Hardware Acceleration.

Poke around safe web sites. Are there any problems?

Then restart.