Recent answers to Need help with RoboForm ADD-ONhttps://support.mozilla.org/en-US/questions/10935132015-12-16T08:26:41-08:00RoboForm has suddenly come up as disabled for me. Can someone please pass on what Roboform people sa2015-12-16T08:26:41-08:00colliemachttps://support.mozilla.org/en-US/questions/1093513#answer-818406<p>RoboForm has suddenly come up as disabled for me. Can someone please pass on what Roboform people said to do as the above suggestions were not relevant for me. I am using the latest MacOS
</p>I also submitted a ticket to Siber Systems/RoboForm support system, and they have told me they will 2015-12-04T00:31:12-08:00RChandrahttps://support.mozilla.org/en-US/questions/1093513#answer-813779<p>I also submitted a ticket to Siber Systems/RoboForm support system, and they have told me they will be releasing a new RoboForm Lite add-on soon which is more compatible with Firefox 42.
</p><p>Now, mine is under amd64 Xubuntu 14.04 Linux, so your Firefox may behave differently, but I was able to downgrade to Firefox 41 and the add-on worked again.
</p>Will do! ... keep those RoboForm responses, I mean!
Thanks again!
2015-11-17T07:38:54-08:00Cambria777https://support.mozilla.org/en-US/questions/1093513#answer-807386<p>Will do! ... keep those RoboForm responses, I mean!
</p><p>Thanks again!
</p>Glad to help. Safe Surfing.
Keep RoboForm responses in case you need it.
2015-11-17T06:56:36-08:00fredmcd-hotmailhttps://support.mozilla.org/en-US/questions/1093513#answer-807362<p>Glad to help. Safe Surfing.
</p><p>Keep RoboForm responses in case you need it.
</p>Thank you so much, FredMcD! I took your advice to uninstall those 2 Shockwave plug-ins, and then go2015-11-17T05:23:30-08:00Cambria777https://support.mozilla.org/en-US/questions/1093513#answer-807313<p>Thank you so much, FredMcD! I took your advice to uninstall those 2 Shockwave plug-ins, and then got the latest version, and it helped! I don't know if it was related to the RoboForm problem or not, but after fixing those Shockwave plug-ins my RoboForm suddenly started working!
</p><p>Yes, I had been in touch with RoboForm. They offered 3 separate, very detailed methods for trying to fix the problem. However, I never tried any of them because the problem disappeared right after I followed your advice!
</p><p>So thank you again! Your advice was VERY helpful!
</p><p>Best regards!
Cambria777
</p>Have you tried to contact RoboForm support?
Separate Issue;
Your System Details shows;
Installed P2015-11-11T09:30:08-08:00fredmcd-hotmailhttps://support.mozilla.org/en-US/questions/1093513#answer-804987<p>Have you tried to contact RoboForm support?
</p>
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<p>Separate Issue;
Your System Details shows;
</p><p>Installed Plug-ins
</p><p>Adobe Shockwave for Director Netscape plug-in, version 12.1.7.157
Adobe Shockwave for Director Netscape plug-in, version 12.0.4.144
<br>Having more than one version of a program may cause issues.
You must remove the older programs. Then get the current full installer.
</p><p>Shockwave Director:
<a href="https://helpx.adobe.com/shockwave/kb/download-shockwave-stand-alone-installer.html" rel="nofollow">Shockwave Standalone Installer / Uninstaller</a>{web link}
Shockwave Director <strong>Version 12.2.1.171 <a href="http://get.adobe.com/shockwave/" rel="nofollow">http://get.adobe.com/shockwave/</a></strong>
</p>