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Firefox crashes

Posted

Ever since I upgraded to Windows 10 both Firefox and Thunderbird have crashed after my computer goes to sleep. After the computer is awakened they are either immediately or shortly unresponsive.

Ever since I upgraded to Windows 10 both Firefox and Thunderbird have crashed after my computer goes to sleep. After the computer is awakened they are either immediately or shortly unresponsive.

Additional System Details

Installed Plug-ins

  • Adobe PDF Plug-In For Firefox and Netscape 11.0.13
  • CANON iMAGE GATEWAY Album Plugin Utility Module for IJ
  • Express View Browser Plugin
  • Garmin Communicator Plug-In 4.1.0.0
  • GEPlugin
  • Version 2.6.1.5251
  • Google Talk Plugin Video Accelerator version:0.1.44.14
  • Google Update
  • NPRuntime Script Plug-in Library for Java(TM) Deploy
  • The plug-in allows you to open and edit files using Microsoft Office applications
  • Office Authorization plug-in for NPAPI browsers
  • Picasa plugin
  • The QuickTime Plugin allows you to view a wide variety of multimedia content in Web pages. For more information, visit the QuickTime Web site.
  • Shockwave Flash 19.0 r0
  • 5.1.40728.0
  • iTunes Detector Plug-in

Application

  • Firefox 43.0b2
  • User Agent: Mozilla/5.0 (Windows NT 10.0; WOW64; rv:43.0) Gecko/20100101 Firefox/43.0
  • Support URL: https://support.mozilla.org/1/firefox/43.0/WINNT/en-US/

Extensions

  • about:addons-memory 10.1-signed (about-addons-memory@tn123.org)
  • Adblock Plus 2.6.11 ({d10d0bf8-f5b5-c8b4-a8b2-2b9879e08c5d})
  • Add to Search Bar 2.8.1-signed (add-to-searchbox@maltekraus.de)
  • All-in-One Sidebar 0.7.27 ({097d3191-e6fa-4728-9826-b533d755359d})
  • Bookmark Favicon Changer 2.28 (bookmarkfaviconchanger@sonthakit)
  • Copy Plain Text 2 1.4 (copyplaintext@teo.pl)
  • Disconnect 3.15.3.1-signed (2.0@disconnect.me)
  • Evernote Web Clipper 6.0.15.1-signed ({E0B8C461-F8FB-49b4-8373-FE32E9252800})
  • Favicon Picker 2 0.6.2.15.1-signed ({446c03e0-2c35-11db-a98b-0800200c9a66})
  • Flashblock 1.5.18.1-signed ({3d7eb24f-2740-49df-8937-200b1cc08f8a})
  • Garmin Communicator 4.1.0.1-signed ({195A3098-0BD5-4e90-AE22-BA1C540AFD1E})
  • Google Shortcuts 2.1.8.2.1-signed ({5C46D283-ABDE-4dce-B83C-08881401921C})
  • Google Translator for Firefox 2.1.0.5.1 (translator@zoli.bod)
  • Heartbleed-Ext 3.0.1-signed ({CB454AEB-2F60-4441-ADEB-2CB43BB33B20})
  • HTTPS-Everywhere 5.1.0 (https-everywhere@eff.org)
  • iMacros for Firefox 8.9.4 ({81BF1D23-5F17-408D-AC6B-BD6DF7CAF670})
  • Lazarus: Form Recovery 2.3.1-signed (lazarus@interclue.com)
  • Lightbeam 1.2.1.1-signed (jid1-F9UJ2thwoAm5gQ@jetpack)
  • LinkChecker 0.6.7.1-signed ({49f3fc85-dcfe-4e42-9301-226ebe658509})
  • Nimbus Screen Capture - editable screenshots. 6.7.5 (nimbusscreencaptureff@everhelper.me)
  • NO Google Analytics 0.6.1-signed (jid1-JcGokIiQyjoBAQ@jetpack)
  • NoScript 2.6.9.39 ({73a6fe31-595d-460b-a920-fcc0f8843232})
  • QuickJava 2.0.6.1-signed ({E6C1199F-E687-42da-8C24-E7770CC3AE66})
  • Readable 0.8.1-signed ({479a1e2b-c0cf-4c2f-b04e-95ddb5ccb8c0})
  • Search By Image (by Google) 1.1.2.1-signed ({ce7e73df-6a44-4028-8079-5927a588c948})
  • Searchonymous 1.0.3.1-signed (jid1-WF1v8esuNM9pRg@jetpack)
  • SearchPreview 8.6 ({EF522540-89F5-46b9-B6FE-1829E2B572C6})
  • Skype Click to Call 7.5.0.9082 ({82AF8DCA-6DE9-405D-BD5E-43525BDAD38A})
  • Theme Font & Size Changer 42.1 ({f69e22c7-bc50-414a-9269-0f5c344cd94c})
  • Bing Search 1.0.0.2 (bingsearch.full@microsoft.com) (Inactive)
  • FireShot 0.98.75 ({0b457cAA-602d-484a-8fe7-c1d894a011ba}) (Inactive)
  • Panda Security Toolbar 4.3 ({B821BF60-5C2D-41EB-92DC-3E4CCD3A22E4}) (Inactive)
  • Preview Peek for Google 2.0.4 (previewpeek@previewpeek.txt) (Inactive)

Javascript

  • incrementalGCEnabled: True

Graphics

  • adapterDescription: AMD Radeon HD 6450
  • adapterDescription2:
  • adapterDeviceID: 0x6779
  • adapterDeviceID2:
  • adapterDrivers: aticfx64 aticfx64 aticfx64 amdxc64 aticfx32 aticfx32 aticfx32 amdxc32 atiumd64 atidxx64 atidxx64 atiumdag atidxx32 atidxx32 atiumdva atiumd6a atitmm64
  • adapterDrivers2:
  • adapterRAM: 1024
  • adapterRAM2:
  • adapterSubsysID: 00000000
  • adapterSubsysID2:
  • adapterVendorID: 0x1002
  • adapterVendorID2:
  • clearTypeParameters: Gamma: 1800 Pixel Structure: R ClearType Level: 100 Enhanced Contrast: 400
  • direct2DEnabled: True
  • directWriteEnabled: True
  • directWriteVersion: 10.0.10240.16430
  • driverDate: 8-3-2015
  • driverDate2:
  • driverVersion: 15.200.1062.1004
  • driverVersion2:
  • info: {u'AzureCanvasBackend': u'direct2d 1.1', u'AzureFallbackCanvasBackend': u'cairo', u'AzureContentBackend': u'direct2d 1.1', u'AzureSkiaAccelerated': 0}
  • isGPU2Active: False
  • numAcceleratedWindows: 2
  • numTotalWindows: 2
  • supportsHardwareH264: Yes
  • webglRenderer: Google Inc. -- ANGLE (AMD Radeon HD 6450 Direct3D11 vs_5_0 ps_5_0)
  • windowLayerManagerRemote: True
  • windowLayerManagerType: Direct3D 11

Modified Preferences

Misc

  • User JS: No
  • Accessibility: No
cor-el
  • Top 10 Contributor
  • Moderator
17411 solutions 157274 answers

You can try to disable hardware acceleration in Firefox.

  • Tools > Options > Advanced > General > Browsing: "Use hardware acceleration when available"

You need to close and restart Firefox after toggling this setting.

You can check if there is an update for your graphics display driver and check for hardware acceleration related issues.

You can try to disable hardware acceleration in Firefox. *Tools > Options > Advanced > General > Browsing: "Use hardware acceleration when available" You need to close and restart Firefox after toggling this setting. *https://support.mozilla.org/kb/Troubleshooting+extensions+and+themes You can check if there is an update for your graphics display driver and check for hardware acceleration related issues. *https://support.mozilla.org/kb/upgrade-graphics-drivers-use-hardware-acceleration