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Why can't I "log in" on the mint.ca site?

  • 3 replies
  • 1 has this problem
  • 10 views
  • Last reply by guigs

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When I go to the Canadian mint website (mint.ca), I get there and see the general information and offerings;however, when I press the "log in" button, nothing happens...the circle keeps turning (forever). This problem started ~3-4 months ago. Previously, Firefox worked flawlessly for years. I kept my Firefox up-to-date and have minimal add-ons. As a trial, I tried using Safari and it worked.

All Replies (3)

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Have you attempted to use Safe Mode and see if that fixes your problem?

https://support.mozilla.org/en-US/kb/troubleshoot-firefox-issues-using-safe-mode

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Use this link to check that your plugins are up-to-date. If any are listed as unknown or research, do not worry about them.

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Also to make sure that there are no corrupt cookies that have been stored in the site try these steps:

  1. Right click on the Site and select "View Page Info"
  2. In the "Security" tab, click on Show cookies, then remove cookies

Restart Firefox and try one more time.